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Younger Toyota

Hagerstown, MD

4.5
1,591 Reviews

1945 Dual Highway

Hagerstown, MD

21740

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Showing 1,591 reviews

November 17, 2010

I had recall work done. The atmosphere is great and there are lots of amenities to keep you busy while you are waiting. Since my service was taking 3 hours and I drove an hour to get there I asked if More

by mmartz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
didn't here anyone's name shuttle driver was Mr. Bill
Feb 11, 2011 -

Younger Toyota responded

mmartz, Thanks for the positive feedback on the atmosphere and amenities. Sorry for the late response and for your no so great experience. I have personally reviewed your issue here with my entire service staff. We tried to review your ticket to correspond what day you were here for service but we were not able to figure out your actual name using mmartz. We thank you for feedback. With out customers like you willing to provide honest feedback, it makes it hard for us to recognize where we need to improve. Dave Carroll General Manager Younger Toyota

November 16, 2010

I was in the market for a new Tacoma, and didn't want to go through the hassle of the traditional haggling, so I e-mailed all Toyota dealerships within a 50 mile radius of my house and said exactly what I w More

by jonkirk31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Martin
November 13, 2010

Automatic entrance to service. Was greeted pleasantly. Reviewed the mainainence work to be completed and was advised of the cost (plus tax). Went into the comfortable waiting lounge. Appreciated the coffe More

by kcd6670
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Higgins
November 13, 2010

I appreciated the efficient service I received at Younger. The service representative explained what to expect and the time required. I appreciated the coffee and doughnuts which were provided. I More

by Linda Perry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
one
November 11, 2010

this is our third car/truck from Younger and we keep coming back! they are awesome and do not play the "game". We so appreicated that. we were in and out in less than 3 hours! Piece of cake. we wil More

by M and L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Martin and the sales Manager for the dealer, Dave Carroll
November 09, 2010

I made an appointment in advance for a simple oil and filter change. I was checked in and my vehicle taken to the service bay. An hour and a half later Cindy told me it was finished. There were no update More

by GoTeam95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cindy McKinney
Dec 20, 2010 -

Younger Toyota responded

Christine, thanks for your feedback here on DealerRater. We understand our customers value their time and we too would love to get you in and out as fast as possible. I agree that an hour and half wait for a simple oil change is way too long. And it's feedback like yours and others that has made us determined to move forward with an ALL NEW Express Service. Soon, we will have 2 dedicated technicians and a Express Service adviser. We hope to very soon have a service like this done and completed in less than 30 minutes. We encourage and hope you allow us the opportunity to service your Toyota using our new Express Service. I do apologize on behalf of everyone in our service department. Overall I know we have a great team - with 95% of our reviews here on DealerRater being positive. Unfortunately people do make mistakes and get behind in a busy service shop. It's not an excuse but can be a reason. Again, thanks for your honest feedback. It's customers like you that take the time to speak up that allows us to better our service here at Younger Toyota. Hope to have the opportunity once again to see you in the future. Dave Carroll General Manager Younger Toyota

November 08, 2010

Mr. Price was very curtious and helped me get the car I neede at the price that fit my budget.I was a little apprehensive about the whole car buying process,dreading even walkingin but we wre very surprize More

by sjacobs1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jonathan price
November 08, 2010

Painful is maybe the best way to describe the hit to my wallet and aggravation of having to visit the dealership too many times (5 or 6 visits) in the last 24 months. In the last 24 months I have put just More

by kpluckhorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan, tried Tony but didn't get him on the phone
November 07, 2010

Younger Toyota has always been a very friendly dealership from the time I purchased my vehicle to all of the routine services. Due to the mileage, my truck needed a new clutch and, as always, the service te More

by dwdorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia McKinney
November 06, 2010

The appointment was easy to set up, all staff were friendly and knew my name and what I wanted when I arrived. The service time was told to me when I arrived staff noted few extra things that should More

by peteralf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember first time I worked with her
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