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Younger Toyota
Hagerstown, MD
1,595 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,595 reviews
May 02, 2019
Great customer service Everyone is so thoughtful and caring. You can tell they really care about YOU, not just selling a vehicle. They do all they can to help. Everyone is so thoughtful and caring. You can tell they really care about YOU, not just selling a vehicle. They do all they can to help. More
by Billytptrooper
Employees Worked With
Dave Carroll, Eric Eichelberger, Brandon Younger, Brian Fearnow, Dwayne Johnson
May 01, 2019
Perfect transaction, friendly helpful staff DJ was great. Helpful & knowledgeable. He was quick with the paperwork. Jeffrey was great in finance. He knew the extended service contracts a DJ was great. Helpful & knowledgeable. He was quick with the paperwork. Jeffrey was great in finance. He knew the extended service contracts and tailored one to suit our needs. He was quick with the paperwork as well. Rick was fair with the negotiation. Such a great group of folks to do business. More
by Wi!!i@m1
Employees Worked With
Rick King, Jeffrey Cross, DJ Rodeffer
April 11, 2019
Customer service Richard was diligent in finding a bank to finance my mother. He was very professional and knowledgeable. My mother did not have all of the money for t Richard was diligent in finding a bank to finance my mother. He was very professional and knowledgeable. My mother did not have all of the money for the down payment so they let her make it in payments while letting her drive the car off of the lot. More
by Netno10
Employees Worked With
Richard Santiago
April 11, 2019
great first time experience I just purchased a car from younger. My experience was something to talk about. Tim was very friendly, knowledgeable about the cars and worked hard t I just purchased a car from younger. My experience was something to talk about. Tim was very friendly, knowledgeable about the cars and worked hard to answer all questions. James at the Younger Insurance Agency taught me a lot about policies and presented me with great options. Finally Jeff was amazing dealing for my indecisiveness and working hard to give me the financing close to what I wanted and used my preferred lender. Thanks guys! More
by lesmith1213
Employees Worked With
james itell, Tim Moats, Jeffrey Cross
March 27, 2019
5 Stars I have dealt with Younger Toyota Service and Denny on many occasions now. Most recently, a frame replacement recall was performed by Younger on my Tac I have dealt with Younger Toyota Service and Denny on many occasions now. Most recently, a frame replacement recall was performed by Younger on my Tacoma. While this recall required having my truck out of service for quite an extended period of time, I was provided a rental and the staff at Younger made sure all was well. I'm still in amazement at how a truck can literally be disassembled piece by piece and put back together without so much as a squeak or rattle! This is bad for Younger though as I am going to hold off on that new Tundra purchase since I feel like I'm now in a new truck! When Tundra time comes though, I'll be visiting 1945 Dual Highway! Denny, Ruth, Shannon- thank you! More
by dosha
Employees Worked With
Brandon Younger, Ruth Moore, Shannon Mills, Denny Gish
March 25, 2019
Sold! Thanks DJ! DJ was a true professional when it came to helping me purchase a used car for my son. Hats off to a job well done and staying in touch with us throug DJ was a true professional when it came to helping me purchase a used car for my son. Hats off to a job well done and staying in touch with us throughout the entire purchase process. More
by Lesley Lopez
Employees Worked With
DJ Rodeffer
March 24, 2019
2 cars in 2 weeks! I traded in my 1st vehicle and had a lot of negative equity. Jeff, in finance, was amazing. He was able to work out a trade for my car, absorbed the n I traded in my 1st vehicle and had a lot of negative equity. Jeff, in finance, was amazing. He was able to work out a trade for my car, absorbed the negative equity and still made my payments affordable. Brian, my sales guy, was awesome, super patient and very thorough. Two weeks later, my daughter's car broke down on the highway and I didn't think it would even be possible to get her in to a new car but these guys came through for us!!! We both now have 2 new, reliable cars that we can actually afford. I will never buy from anyone else. More
by pbailey21740
Employees Worked With
Brian Fearnow, Jeffrey Cross
March 22, 2019
The GoTo Have trusted this dealership with multiple automotive purchase over the years. Very classy and respectful staff with great knowledge of their inventor Have trusted this dealership with multiple automotive purchase over the years. Very classy and respectful staff with great knowledge of their inventory. Very happy with out new purchase, will be sure to return to see Brian again and again! More
by SupraNext
Employees Worked With
Eric Eichelberger, Brian Fearnow, Jeffrey Cross
March 20, 2019
Shady or Greedy? I was working with the Younger dealership for several weeks to put together a deal on a 996 generation Porsche 911. On the initial call, Ken did his b I was working with the Younger dealership for several weeks to put together a deal on a 996 generation Porsche 911. On the initial call, Ken did his best to answer specific questions about the car, but it was clear (and to be expected) he new little about the vehicle. He did, however, provide the number of the Porsche dealership who had performed some recent repairs. I asked Ken if they also allowed pre-purchase inspections and he said “yes.” After speaking with the Porsche dealer service writer, it was clear the service performed was limited to a list of items Younger had specified and no additional inspection was performed. Moreover, it was apparent a thorough inspection was needed. I then spent the next couple days speaking with a half dozen Porsche specialist shops in the surrounding 50 mile radius. I came back to the dealership with 2 Porsche specialist shops who knew what they were doing. The next week, I worked with Ken to hammer down a price so that no one’s time would be wasted with a PPI if we weren’t close on a deal. I asked if they could help get the car to the shop 15 miles away for a PPI as I lived out of state. Ken claimed he was told, presumably by Dave, they didn’t have the man power to get it there. While I found it odd no one was able to take the car on their lunch down the road to close a deal, I wished them the best and was ready to move on, unwilling to gamble on a used 17 year old German sportscar on the word of a Toyota sales rep. The car didn’t sell that weekend either, so I called back Monday morning to let them know I was planning to take the day off at the end of the week, drive to Maryland, and take it to the shop myself. Ken ignored my call. My email later in the day wasn’t answered. My text the next day was ignored. Running out of time to make plans to take off work and with the Porsche specialist to inspect the car, the following day, Wednesday, I called the dealership and asked another sales person, DJ, about the PPI. DJ said he’d be right back with an answer. DJ never called, but Ken did. Ken’s explanation was as insulting as it was insincere: apparently Younger Toyota wouldn’t allow a specialist to look at the car because they were worried about someone (me) “joyriding” the car. Because that’s what people do: drive 4 hours to Western Maryland and pay $300 for a mechanic to inspect the car so they can “joyride” it. My question to Dave, Ken and the rest of the folks at Younger: did you waste my time because you’re not willing to honor the price you quoted or are you hiding a known problem with the vehicle? More
by DavidM
Employees Worked With
Dave Carroll, Ken Murphy, DJ Rodeffer
March 20, 2019
Great and Easy Going We purchased a Used Toyota Highlander from Justin and the process was easy and accommodating. Justin did a great job with helping us finding something We purchased a Used Toyota Highlander from Justin and the process was easy and accommodating. Justin did a great job with helping us finding something that would fit out needs and our family. He has a great personality and we love working with him. More
by Mattie7203
Employees Worked With
Matt Hull, Justin Luttrell
