Younger Toyota

It was too cold for the service department to perform the usual cleanup they give the car when in for service. It would be nice to have a "rain check" for a drive back cleanup when the weather permits. Thi usual cleanup they give the car when in for service. It would be nice to have a "rain check" for a drive back cleanup when the weather permits. This would be the only thing that I can think of that would be an improvement to what I already consider an TOP NOTCH service department! More

Rhonda Green was very helpful by keeping me informed of the progress of repairs and in helping to find the parts needed to complete the repairs. I was never in doubt about what was happening and why the w the progress of repairs and in helping to find the parts needed to complete the repairs. I was never in doubt about what was happening and why the work was taking longer than expected. THANKS RHONDA! More

There was nothing in the sevice experience to complain about at all. Jason was agreeable and helpfull, the facility is good and comfortable and the overall atmosphere was professional. It was nice to have about at all. Jason was agreeable and helpfull, the facility is good and comfortable and the overall atmosphere was professional. It was nice to have good coffee, but the glazed donuts could be better. More

My wife sat at your dealership for two (2) hours to get the complementary oil change. They also were not able to wash the car after all that due being frozen. I understand you are busy, but if we make the complementary oil change. They also were not able to wash the car after all that due being frozen. I understand you are busy, but if we make appointments ahead of time we should have quicker service. I am disappointed, last time she waited one hour. I can get an oil change in 10 mins. This should be a 30 mins ordeal at most! David Banres 989-607-4775 More

I was driving between Washington and Ohio and appeared to lose power in the mountains west of Hagerstown. Car was towed to Aamco who informed me it wasn't the transmission and made an appt for me with Rhond lose power in the mountains west of Hagerstown. Car was towed to Aamco who informed me it wasn't the transmission and made an appt for me with Rhonda Green at Younger who said she would fit me in. She had an excellent mechanic looking at the car within 5 minutes and found the issue. It could not be fixed to the extent that I felt comfortable driving through the mountains at night. After discussing options she helped arrange a loaner car and I was kept notified of all work and when the car was done. I couldn't have designed a better service transaction than the one I had at Younger. While there I noticed how the entire service adviser team worked together and as a manager, that impressed me greatly as well. More

I am giving a thumbs up rating for Younger Toyota's I am giving a thumbs up rating for Younger Toyota's service dept. I have a 1992 Toyota Celica which has had "dead" trunk lid gas charged lift supp I am giving a thumbs up rating for Younger Toyota's service dept. I have a 1992 Toyota Celica which has had "dead" trunk lid gas charged lift supports for several years. I have finaly gotten around to purchasing a set of these at an automotive parts store. Upon trying to install them I found that the Toyota factory nuts holding the lift supports to the trunk lid had an odd size, neither 10mm,11mm or 12mm.but rather something between 11mm and 12mm.which to my knowledge isn't avail.I had a heck of a time, then decided I didn't want to muscle them off which would have resulted in stripping them, etc. I decided my best alternative,though reluctantly at first, was to take the car to Younger Toyota and see if they could work on it today, as my upcomming schedule will be such that it will again be months before I have time to set aside to tackle this. I drove a couple of mi. over to Younger Toyota,explained the situation to the service advisor and the mechanic and they immediately took it in the shop and worked on it removing and replacing the trunk lid lift supports and charged me a very reasonable labor fee. The total turn around time from when I arrived WITHOUT an appnt. to driving off the lot with repairs done was less than 45 minutes ! I am EXTREMELY satisfied and since I have additional things I need done on this aging yet well maintained car, I will not hesitate to take it to them in the near future. Thanks Younger Toyota for doing such a good job. Obviously you have a great team there; keep up the good work. Sincerely, Pete D. More

I have given the ratings I have because the service associate, Rhonda, provided both vergal and written information about the service that was done and future service that would be needed and why it wa associate, Rhonda, provided both vergal and written information about the service that was done and future service that would be needed and why it was needed. Also, the car wash machine was not working the day I was there and I overheard other service associates tell their customers that it was broken and they would have to come back another time to get their car washed. Rhonda, on the other hand, had my car handwashed. I really appreciated this because the car was salt covered due to recent snow and ice storms -- just as the others were. Her attention to detail and thoughtfullness made her stand out for me. Job well done! More

As usual, Younger Motor Cars provides fantastic service. I trust them without any doubts whatsoever to do what is necessary and never pad the bill with frivilous service. The service writer was friendly and I trust them without any doubts whatsoever to do what is necessary and never pad the bill with frivilous service. The service writer was friendly and provided information on the vehicle's next service appointment. More

I shopped around all over the DC metro area and Younger Toyota had the best prices and were able to get me in for service and tires right away! I have been to 3 or 4 other dealers and Younger is the best Toyota had the best prices and were able to get me in for service and tires right away! I have been to 3 or 4 other dealers and Younger is the best overall for price, quality and customer service! Kudos to the service staff. Thank you Rhonda! More