Younger Toyota
Hagerstown, MD
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Shopping here was a fun experience...unlike alot of dealerships! We were shown kindly many cars..all of which we got to drive. We loved many cars and were led to the one that was best for us! Thanks to dealerships! We were shown kindly many cars..all of which we got to drive. We loved many cars and were led to the one that was best for us! Thanks to all the staff...Mr. and Mrs. Thomas and Andrea Moore More
Was going to Darcars Frederick but their 'policies' changed the first of the year and they seem to be out to set record profits at the expense of established clients. We came in with a 'lost leader' changed the first of the year and they seem to be out to set record profits at the expense of established clients. We came in with a 'lost leader' coupon for a battery @ $85.00, ended up paying $165 + labor. Was a bit of a shock. More
The people who work over there is not friendly The last The people who work over there is not friendly The last time I was there, I had an appointment i was waiting for somebody to help me, Teresa was on The people who work over there is not friendly The last time I was there, I had an appointment i was waiting for somebody to help me, Teresa was on the phone she saw me but she kept talking for about 5 minutes finally she decide to ask how may I help you? I don't understand why a simple oil change can take 1 hour, when she came with the bill to be paid I read that my car needs tire rotation She did not say that to me, the paper said that I decline the service, that is no right I was never informed that my car needs that. Then she said that my car has been washed, when I got to the car it was not, I came back to her and explain that my car has not been washed She replied "REALLY" are you sure?. Like I am crazy or what the car was not washed, she said ok if you wait 10 minutes we are going to wash the car I said ok. I will wait. But guess what? after the waiting somebody else came to tell me the washer is broken. Is not the first time that I have inconvenient, they send surveys and I answered them, never see improvement. They took the guys who where advisors to replace with girls. I am not a feminist I am a firmer believer that some jobs are for guys Like working with cars Guys know that, and I feel better if I am talking to a guy about my car, not a girl As I said last time my car reach 100.000 miles I think was Teresa who said I need to replace the belt. somebody sais my car do not have a belt. I rest my case. Hope somebody reads this and do some corrections Thanks More
I love my car that I bought at Younger, but the service was horrible. First, it was really difficult to even get a sales person to contact me about the car that I wanted to buy. After I finally was conta was horrible. First, it was really difficult to even get a sales person to contact me about the car that I wanted to buy. After I finally was contacted, things went a little better until after I actually purchased the car. The communication is horrible. I called four times about my registration and never had anyone call me back until I sent a comment in on their website about the horrible service I had received. Finally one of the managers called me and left a message on my answering machine, but didn't respond when I tried calling him back. A month after my temporary tags expired, I finally decided to call the DMV myself and learned that the dealership had messed up on the paperwork and my plates were sent to the wrong address. I'm still waiting. If I had to do it again, I would have shopped somewhere else, even though I love my car. More
Very professional, huge dealership, friendly staff, they try to give you the best deal with many financing options. No pressure situation, the dealership and cars sell themselves. Large selection, and you try to give you the best deal with many financing options. No pressure situation, the dealership and cars sell themselves. Large selection, and you can test drive a car within 5 minutes of when you walk in. More
Paul and Eric were very friendly, we did not feel pressured to make a quick decision, in fact at no point did we feel pressured into anything we were not comfortable with. When we requested time to pressured to make a quick decision, in fact at no point did we feel pressured into anything we were not comfortable with. When we requested time to speak amongst ourselves it was granted without protest as was when we needed to leave for a little bit to think over our situation. We are happy with our experience and with our car. More
I have been experiencing and intermittent problem with my Prius since purchase in April. Because it's not consistent it's been difficult to diagnose. Recently, when my car wouldn't start, I called the dealer Prius since purchase in April. Because it's not consistent it's been difficult to diagnose. Recently, when my car wouldn't start, I called the dealership and spoke to Jason. He walked me through some steps to get the car started so that I could drive it to the dealership. He was very helpful and patient with my learning curve. Once in the dealership they ran a diagnostic which didn't show a problem. Jason discussed the options with me and after deciding a course of action the repair was made right then. I appreciate that they did the work that day without an appointment and the final cost was even less than the estimated cost. More
Jason did an excellent job in explaining the process and going over the inspection plan. He was up front about what to expect and the vehicle was serviced in good time. Thanks to all who had a part in going over the inspection plan. He was up front about what to expect and the vehicle was serviced in good time. Thanks to all who had a part in the maintenance of my car. Blessings to all, Loyal Vanderveer More
We replied to an ad for a Toyota truck that was on Craigs List. The salesman, Phil Young, was very knowledgeable about the truck and helped us through the purchase transaction. We were an out of state cust List. The salesman, Phil Young, was very knowledgeable about the truck and helped us through the purchase transaction. We were an out of state customer. We would recommend Phil. Thanks, Walt More
Sales staff are outstanding and prices are good. This is the third time my family has bought from this dealer and we keep going back! Online shopping is very helpful. I felt completely prepared for the pu the third time my family has bought from this dealer and we keep going back! Online shopping is very helpful. I felt completely prepared for the purchase before I even got there. Great financing options. More