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Younger Toyota
Hagerstown, MD
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 09, 2021
We found a Home not just a Dealership !!!My family and We found a Home not just a Dealership !!! My family and I met with Brian Fearnow (Sales Rep) and felt right at home with him. Over the past year We found a Home not just a Dealership !!! My family and I met with Brian Fearnow (Sales Rep) and felt right at home with him. Over the past years I have bought numerous cars from different dealerships and have found Brian and Younger Toyota to be the best. Brian listened and understood our needs. Not only is he extremely professional and knowledgable, but his attention to detail is exemplary. He made us feel like family and helped us find the exact car we were looking for. The buying process was so smooth and the people we met like "Ronnie" (Sales Management) and "Cheryl" (Finance) made it so nice. They took the time to just talk to us like they knew us all our lives. They went above & beyond in finding the right car and staying after hours. I want to personally thank you all for the best car buying experience we have ever had. If you are ever in need of a Great car and trying to find someone who will help and understand, Brain Fearnow is the Sales Rep you seek. More
by foxden74
Employees Worked With
"Ronnie" (Sales Management", Cheryl Taylor, Brian Fearnow
October 17, 2020
I’ve never left a car dealership before thinking about how much I liked the salesman. Brian Fearnow was straightforward and provided great service. Such a great person to buy a car from and made the whole how much I liked the salesman. Brian Fearnow was straightforward and provided great service. Such a great person to buy a car from and made the whole process so much better than it can be. I totally recommend him to anyone in the market for a new vehicle. More
by happycustomer
Employees Worked With
Brian Fearnow
October 08, 2020
I bought a used car and had problems with it kicking out of 6th gear for about 6 months then my whole clutch needed replaced. They knew of this pre existing issue and refused to do anything. Then to make ma of 6th gear for about 6 months then my whole clutch needed replaced. They knew of this pre existing issue and refused to do anything. Then to make matters worse, I paid 600 for clutch and they wouldn't reimburse anything. Never buy from them. I will never recommend anyone to such a lousy company that treats their customers so horrible. More
by Jess m
Employees Worked With
Jon Allgeier
May 22, 2020
We had a smooth, pleasant, stress-free experience purchasing our Toyota Camry from Younger. When we stopped at the lot we had really just planned to look and not buy.. It started raining just as we purchasing our Toyota Camry from Younger. When we stopped at the lot we had really just planned to look and not buy.. It started raining just as we pulled up and Brian came out in the rain and meet us at the car. Brian was great-- he is knowledge about the vehicles and explained things in a non-pressure way. I couldn't decide between two colors. He pulled them both up to the building so we could see them side by side. Gina in Finance was very helpful and made financing very quick and easy. Everyone we came in contact with from start to finish was friendly and helped to make our experience a great one. More
by shivesjennifer
Employees Worked With
Brian Fearnow, Gina Cardenas
February 13, 2020
I was very pleased with Charlie Gesford. He was a great sales person wasnt pushy. I would recommend all my family and friends to younger Toyota. Was very satisfied with the vehicle I have. Misty and Matt sales person wasnt pushy. I would recommend all my family and friends to younger Toyota. Was very satisfied with the vehicle I have. Misty and Matthew Himes More
by mstyhim
Employees Worked With
Charlie Gesford, Jeffrey Cross
February 10, 2020
No integrity My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car w My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car was dead when he got there and that he waited for 2 hours before someone came and jumped it. Yes, they jumped a brand new battery and didn't blink an eye or mention it to me. It is only because my driver told me that I knew. So I called and Brandon Humbertson agreed that wasn't right and offered 50% back. I thought it was at least a nice gesture. But instead of making it right, Brandon handed the chore off to Dennis Gish. After not getting the credit, I called back and they said they must have wrote the number down somewhere and lost it. So they tried again. No credit again. Called back. This time they said they must have refunded the wrong person. I wish I was joking. Again I wait and no credit back. This time Brandon used the "Well it takes the banks five days blah blah blah." What amazes me is that the simple concept of customer service teaches you that when a customer complains, that is your opportunity to do right- why would you offer to spend the money to grant a partial refund and then mess that up so bad also? I'd feel sorry for Dave Carroll the GM having to manage these guys, but he never bothered to return my call. So long story short- about a dozen calls over 3 weeks and nobody at Younger Toyota managed to keep their word or have any integrity. More
by cman
Employees Worked With
Dave Carroll, Denny Gish, Brandon Humbertson, Brittany Webber
February 04, 2020
Great experience! I came into Younger Toyota looking for a used or a new car, I wasn't quite sure yet. I walked in and was treated like I was family. I was then helped I came into Younger Toyota looking for a used or a new car, I wasn't quite sure yet. I walked in and was treated like I was family. I was then helped by Louis Lee Jr. He was so friendly and helpful. He convinced me to get a 2017 highlander. 2 weeks later I am still so happy with my purchase. It runs great and has all the features I need in a car. Louis Lee Jr was a great help to my car buying experience and would recommend to anyone in the area looking to buy a Toyota. More
by Robertdowns.03
Employees Worked With
Louis L Lee Jr
February 04, 2020
I love you Louis I came to look for a toyota around 2013, and Mr. Lee was extremely helpful and friendly. Would recommend greatly to anyone looking to buy a toyota I came to look for a toyota around 2013, and Mr. Lee was extremely helpful and friendly. Would recommend greatly to anyone looking to buy a toyota More
by carlover567
Employees Worked With
Louis L Lee Jr
January 31, 2020
John Valenca is a top shelf salesperson! Enjoyed my experience so much so that my wife and I bought two vehicles Tundra & Avalon. Highly recommended. experience so much so that my wife and I bought two vehicles Tundra & Avalon. Highly recommended. More
by Applecroftharness
Employees Worked With
Cheryl Taylor, Rick King, John Valenca, Jeffrey Cross
January 10, 2020
Great buying experience, but I bought a new 2020 Corolla Hybrid from Younger in late October of 2019. I was a first-time new car buyer, and Mike was our salesman. He was very help I bought a new 2020 Corolla Hybrid from Younger in late October of 2019. I was a first-time new car buyer, and Mike was our salesman. He was very helpful during the entire process. One down side is that I did feel pressured into buying a color I was not pleased with, as it was on the lot and the color I wanted was elsewhere (though in transferable distance). I ended up warming up to the color on the lot, so this wasn't a huge deal. Jeffrey Cross was also very helpful and informative during the loan application process. I left Younger feeling very pleased with the entire process. However, I did begin to feel ignored shortly after leaving the dealership. As part of the negotiated package, I was supposed to have an emergency trunk kit mailed to my house. After about a month, there was no sign of the package, and I began to wonder what went wrong. I sent three separate friendly texts to my salesman Mike and left a voicemail for him over the course of 1 month with no response. At this point, I realized I was definitely being ignored. I finally called and asked for the sales manager today and explained the situation. The man that answered the phone (I don't remember his name, though I think it started with an A) immediately apologized and said he would call me back later in the day after getting everything straightened out. Mike called later in the day to say it was sent. He was pleasant, but he did not apologize or even recognize the fact I contacted him 4 times. He just said "thanks for your patience with us". Overall, Younger Toyota was great. After-purchase service could be better. More
by KNG94
Employees Worked With
Mike Hampton, Jeffrey Cross
