Younger Nissan of Frederick - Service Center

They treat me as family and remember me every time I come in. They are professional, answer all of my questions and I have never felt talked down to (being female) which has occurred at other dealerships I in. They are professional, answer all of my questions and I have never felt talked down to (being female) which has occurred at other dealerships I have dealt with in the past. They always give me an accurate estimate on how long the service will take and how much it will cost. More

Biggest problem this dealership has is still suffering quality of work they do from technician mechanics. This is more like a combined review with various experiences... I brought my car for all 4 tire quality of work they do from technician mechanics. This is more like a combined review with various experiences... I brought my car for all 4 tire change, so brand new tires to put on, balance and align the car. I was dealing with Nissan Service advisers Doug Rice and Marty Gonchar - those guys have great customer service skills, very cool to deal with and just understanding folks, glad they have them there! Even dealt with Gary Lewis who did not know how to do the quarter tire test, but still a cool guy to have him there, i am sure as a manager he is cool. NOW, the mechanics or whatever their official title is (folks that do actual job) are always missing something. First of all, Nissan prints out that they do 110 point inspection every time you bring a car in - that's BULL SH.T! I had tire feathering problem on my 350z due to factory incorrect alignment specs, and i learned about it at 30k miles...while that sh.t been happening not over the last 3k miles for sure, since i remember the growling noise and such for a long time. So, my car been there for service 3-4 times at least on the lift for oil changes but it was never brought up that inside edges of the front tires are going bold that when last time i learned about it there were cords coming out, i guess that was visible enough. That makes me wonder if they check anything else at all, including even the basic things such as top off the fluids, i might bring it empty next time and see if they add any. I really need to get that list of what is the 110 points that being check, thats almost like a comprehensive car inspection. So, back to my tire changing service. Tires were changed, mounted and i just hope they were balanced (can not now assume nothing), so basically 90% job as done well. I jumped in a car and first thing i notice driving off that tire pressure sensors showing 46 in my left front, 37 in my right front, 43 in my left rear and around 39 in my right rear. The car was sitting there on a lot, and i am sure already cooled down from a test drive which should not have been a long drive to heat up the tires, but even if the tires did get warm - the manual says 34PSI on cold tires, lets say it was driven the pressure should have jumped to 38-39PSI maybe, all around in all 4 tires. So, my point is, that i understand when i bring a car for something specific and there is a side check that was not done, but i brought a car to change tires, which require inflation with air after they are done - so, they were inflated for sure, but sounds like nobody gives a sh.t at what pressure? This sounds like a minor detail, but its brand new tires that i dont want to mess up, and obviously driving on overinflated tire by 11PSI would cause an uneven wear in the middle. So, if i do not have a tire pressure gauge with me, then what am i supposed to do: let the air out, then drive it again to see my sensors showing the temps, then let more out then drive it again?! i mean, a minor thing like that is a pain in the ass - and thats what Nissan dealership in Frederick LACKS! no attention to the detail whatsoever...and this is not the first time i had this experience, like nothing major but a small things that does not make it complete satisfaction! I dont even wanna discuss the time when i asked to tighten the mounting exhaust bolt - they wanted to charge me $20 to tighten up...haha hilarious...thank God that guy who i was arguing about this does not work there anymore! More

Good experience yesterday getting my z repaired. I went in for a standard oil change and checkup and asked to have some minor damage looked at on the right front end from a piece of re-tread that was throw in for a standard oil change and checkup and asked to have some minor damage looked at on the right front end from a piece of re-tread that was thrown back at me on I-270. The folks in service had the body shop look at it and provide an estimate. Someone took me home and picked me up. I provided my Poly Steel kit and the car came back looking great. Folks were all very friendly and helpful. More

always a nice experiance going there! the dealer is very clean,everybody there is very friendly. they treat you like family, not like just another number. the work is done very good and the car is given bac clean,everybody there is very friendly. they treat you like family, not like just another number. the work is done very good and the car is given back clean! no grease on steering wheel, or the radio station changed. i am very well pleased with frederick nissan. More

My last few visits to the service dept has been rather disturbing. My most recent visit was for an oil change which I actually made an appt because I showed up the week prior and was told they had taken disturbing. My most recent visit was for an oil change which I actually made an appt because I showed up the week prior and was told they had taken the last vehicle for express (time was 4:50). I was not aware that express closed before 6:00pm. I have arrived at 5:00 before and was able to get my service completed. Even though I had an appt for 4:00 I arrived at 3:30 knowing it was express service and was told I did not need an appt. At 4:30 I checked on the status and my vehicle had not even been pulled into the shop. Once I inquired then I saw them pull my vehicle into the shop. It was 5:00 when the service had been completed. This is totally unacceptable. The excuse I was given was that there were a few vehicles in front of me. When I first arrived I was told they would pull my vehicle in right away. You shouldn't provide express service or tell someone they will get immediate service when that is not the case. I am suppose to receive a sticker for my window to inform me of when my next oil change will be. The last few visits that was not the case. I did actually get one this time though. More

I had scheduled to have an oil change done on my son's Nissan Xterra on Nov 1st. When he returned from having the car serviced, he told me that several items were recommended to be serviced, including rep Nissan Xterra on Nov 1st. When he returned from having the car serviced, he told me that several items were recommended to be serviced, including replacing wind shield wipers and a tire rotation. Since this is the first vehicle he was bringing in for service, and is still inexperienced on automotive care requirements of the vehicle, he agreed to have the work down on the car, as was recommended by your service rep. He understood that the windshield wipers were in need of replacement, however he was not really sure why it was recommended that he get a tire rotation since the tires were only installed on the vehicle less the 4 weeks ago, however, since it was recommended, he authorized the service to be done, which I understand why the service was completed by your shop. I can't help but feel that he was taken advantage of, due to his age and inexperience, in being told that a tire rotation was needed. My husband and I have purchased two Nissans from your dealership and have been using your services for several years. Up until this point, I always felt we were treated fairly. As a matter of fact, when I recently brought my Nissan Murano in for an oil change, I was told the tire rotation was included in the service and was not charged for it. Although I understand that my son had given his authorization to have the Tire rotation completed, I feel that he was misled since anyone looking at the tires could clearly see that the tires were recently installed new tires with very limited miles on them. I am also not sure why he would be charged for this service when it was included in my service that was done just a few months ago. More

I was contacted by the service department after expressing concerns for the cleanliness of the car after warranty work was completed. They have offered us a complete detail of the car at our conve expressing concerns for the cleanliness of the car after warranty work was completed. They have offered us a complete detail of the car at our convenience. Thank you Frederick Nissan for correcting the situation. I appreciate your care and concern. More

Everyone was great!!! From the time we walked in to the service bay until the time we left forty-five minutes later, everyone was helpful, cheerful and friendly. The lady in the service counter, (sorry do service bay until the time we left forty-five minutes later, everyone was helpful, cheerful and friendly. The lady in the service counter, (sorry don't remember her name, but she did tell me that it was her third day on the job) was very pleasant and patient. Especially when I was on the phone with my broker and she needed my attention. All the employees were very friendly toward my four year old, gave her a lot of attention. :) Oh, and let's not forget that wonderful guy who volunteered to move my car out of the bay because it was in an awkward position for me to move it. Everyone was great!!!!! More

The friendly customer service is great as well as the advise and expertise given to the customer, Get more help than I thought I needed. Will always come back! The adviser was able to help me a advise and expertise given to the customer, Get more help than I thought I needed. Will always come back! The adviser was able to help me about a recall and how I would be able to geet my deductable backfor the repair I had done before the recall occcurred. I really appreciate that since every dollor now adays is precious. We also talked about my tires and how much more mileage I have untl I need to get new tires. He said I would be able to get through the Fall and early winter but should consier new ones to be on the safe side. More

Friendly staff in the Service department. Was given a reasonalbe expectation as to how long it would take to complete the service Comfortable waiting room with free coffee and bottled water. Only minus, reasonalbe expectation as to how long it would take to complete the service Comfortable waiting room with free coffee and bottled water. Only minus, the WiFi did not work well; signal strength was too weak. More