Younger Nissan of Frederick - Service Center

When I bought the car I was told there was a maintenance plan--I forget what it was called--but, that I would be sent coupons for every 2nd oil change (for free) and my car would be washed each time it was plan--I forget what it was called--but, that I would be sent coupons for every 2nd oil change (for free) and my car would be washed each time it was in for service--AND I would have the option of a FREE rental car when I dropped my car off for service, provided I made an appt. Well, none of that turns out to be true. I have had my car in for service about 3 times and it's been washed only once (and I had to remind them to do it) and I've tried to get the rental car--only to be told it's probably not going to be available and it's first come, first served no matter whether you have an appt or not. And I haven't received email or coupons for every other oil change. Now, I bought the car service plan--which was supposed to "fill in" the in between oil changes--but I've never received any additional coupons. The service has been very nice. Pretty quick and I like the fact that I can walk to 7-11 to get coffee. More

Overall, my experience so far has been very good. Originally, I requested a loaner but was told the service for my car would only be 1/2 an hr. When I arrived, I was told it would be 4 hrs. I was st Originally, I requested a loaner but was told the service for my car would only be 1/2 an hr. When I arrived, I was told it would be 4 hrs. I was still given a loaner car even though one was not pre arranged and although they called and said it would be an additional hour longer it was not a big deal. My original salesman, Steve, came and talked to us while we were waiting which I thought was very nice. All your employees are extremely friendly and accommodating. Thank you. I didn't have this experience at another Nissan dealer when I was first looking for a car. I am so glad I came to your dealership even though it is further away. More

Overall I feel that your service department is wonderful! However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a better deal elsewhere. Originally I was told my car would be finished by noon. However, it was not ready until after 3 pm. Perhaps you need more service technicians to complete the work when promised to customers. More

Good Morning -- After almost a year [December 05, 2010] and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to he and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to hear my "squeaking brakes" when backing up!! Each time the SUV was in for service and I said the brakes squeaked, I was told the Svc Tech could not duplicate the problem at the time! I'd get home park the SUV in the garage overnight - the next AM the "squeakes" were back as I backed out to the street. This tells me there's no moisture on the pads or discs. It has been atleast four times [maybe five] I have reported this problem during my servicing appointments and the classic answer was - "the Svc Tech couldn't duplicate the problem during service"!! The Service Representative - Marty - suggested to bring the vehicle in sometime in November and test it again. On November 10th or 11th, I came in and Doug tested the brakes backing up - and lo and behold - the squeaks resounded much to my pleasure and were heard by Doug. He set up an appointment for November 12th and the Svc Tech found parts had to be ordered to correct the brake's squeak problem. I was told I'd be notified by post card when the parts were in; so far, no card!! As a long time customer, since 1996 - Jenkins time - and our 1994 Oldsmobile, I must say Olds service and two SUV's services and purchases [Jenkins/Fred. Nissan] have been excellent in every way; however, this last year for us has been less than satisfactory with this nagging brake problem. Even contact with Nissan's National Hdqtrs. was frustrating because they just passed/referred me to you guys. For a customer to purchase a $40,000 vehicle and go through the above senario there's good reason for our frustration and patience being worn thin. If this all had been in your court, I'm sure you'd feel much the same. You asked for me to be "as descripted as possible", I hope I've complied, so you'll have "some meat to chew and reflect on" for a while!! Awaiting brake silence in reverse!! Denton E. Nichols More

I have had a very long relationship with Frederick Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the s Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the support of your service department. That's why I am giving Frederick Nissan a great rating. More

The work I had done was under warrenty, so I didn't have any comments to make about price. My overall experience was awesome. I wish I could remember the names of the gentlemen I worked with, I would love any comments to make about price. My overall experience was awesome. I wish I could remember the names of the gentlemen I worked with, I would love to give them special thanks. But, I will say that EVERYONE there was very friendly. My truck needed to go in twice, once to figure out what the problem was, then the part needed to be ordered. The part came in quickly. I rescheduled for another date for the service and I was pleased with the availability they had offered. My truck took much longer to repair than what was estimated. However, the service men were very very nice and apologized over and over about the time it was taking to make the repairs. I really had no problems with how long it was taking. Before the work was started, the servicemen explained exactly what needed to be done, so I figured it was going to take a while. There was no reason for them to apologize so much, but I did appreciate it. It showed they cared and they knew that not having a vehicle is frustrating. I will surely recommend Frederick Nissan to anyone who has a Nissan (or not). I also like the "express" service option they offer for routine work (oil, etc.). Thanks again! More