Younger Nissan of Frederick - Service Center

Gary Lewis was working at Rockville 355 Nissan and always when I had to take my car for services, he always was there doing my paperwork for my car. One day, I passed by Nissan Frederick to ask something and when I had to take my car for services, he always was there doing my paperwork for my car. One day, I passed by Nissan Frederick to ask something and he was there helping me with my car. He is a nice guy and always makes you feel well. I am satisfied with the results and the price, because before I check some other places to take my car and their prices were to high. More

Doug was very friendly and helpful both this time as well as when I had originally come in for them to look to see which part was needed for my truck. I had come in for a replacement of a recalled part on my as when I had originally come in for them to look to see which part was needed for my truck. I had come in for a replacement of a recalled part on my Frontier. The truck was ready in a much quicker time than I had expected. More

Scheduled my car for a recall and oil change. Took it in, they had the car all day and did not tell me that they did not have the part. Now I have to take it back in again! That is why I made the appoi in, they had the car all day and did not tell me that they did not have the part. Now I have to take it back in again! That is why I made the appointment in the first place. They did do the oil change. It is just poor communication and another inconvience. More

Doug and Marty have been taking care of my Nissans for years. I currently own 3 Nissans and bring them all to Frederick because of the great support I get from these guys and their teams. I completely t years. I currently own 3 Nissans and bring them all to Frederick because of the great support I get from these guys and their teams. I completely trust their judgment and recommendations. They are always understanding about expenses and prioritize vehicle work to keep my family and I safe and on the road. Take care of these guys.....I'll keep coming back to Frederick for maintenance because of their outstanding expertise and customer support. Terry Tielking More

My visits to Nissan Service Dept. are always met with smiles. The people are very friendly and willing to find out out the concerns for my vehicle and take care of the issues right away. I was also p smiles. The people are very friendly and willing to find out out the concerns for my vehicle and take care of the issues right away. I was also pleased with how easy it was to request a rental car during my service. I usually take my car in the night before and drop it off -- or take the shuttle to my work. Since it was a day that would not be as convenient to do that - I requested a rental. I have been pleased with the service so far -- I look forward to many more successful visits. Thanks Nissan! Sincerely, Amy Tu More

I think the prices are a little high and the staff could clean the dirt off the steering wheel from their hands. I have always taken my vehicles to this dealership for service since I have bought 5 vehicles clean the dirt off the steering wheel from their hands. I have always taken my vehicles to this dealership for service since I have bought 5 vehicles there. Very happy that the dealership gets my vehicle in for service quickly. More

I had my 1997 maxima serviced Jan 18, 2011. (1) Part of the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest cost option with confidence based on Doug's explanation. I really appreciated his integrity and looking at the situation from my perspective. (2) He clearly explained the service options in the same manner and I was able to choose which ones to do from my perspective. (3) Also, they had a shuttle take me home. Every one: cashier, mechanics, sales all were helpful and friendly. Sincerely, Guy Henry More

Once again your service department has exceeded my expectations, and as far as I'm concerned is second to none in every category. You make us feel we are valued customers - not that you are doing us a expectations, and as far as I'm concerned is second to none in every category. You make us feel we are valued customers - not that you are doing us a favor by servicing our vehicles. Thanks to the entire staff. More

I was really disappointed to learn that my extended I was really disappointed to learn that my extended coverage had lapsed. Since I've owned the Murano, the drivers seat motor has been replaced twi I was really disappointed to learn that my extended coverage had lapsed. Since I've owned the Murano, the drivers seat motor has been replaced twice and this last repair is the third time that I've had to have an oxygen sensor replaced. Whenever I received a notice that my warranty was getting ready to expire, I would call the number and the representative that I talked with said that I was fine as soon as they heard that I had purchased the extended coverage when I bought the car. I did not receive a call or notice in July or August, last year, stating that my extended coverage was getting ready to expire. Needless to say, I was surprised and dismayed to hear the the coverage had lapsed and that the repair would cost over $500.00 instead of the $50.00 deductible that I was expecting. Since my coverage has expired, except for the lifetime powertrain warranty coverage I have, I am seriously considering switching to an automotive maintenance/repair facility that is more convenient to Ft. Detrick where I am employed. Of course, all maintenance records would be maintained to prove timely service should I require the need to use my lifetime powertrain warranty. More

The servie department is efficient and welcoming. My service was completed in a timely manner. The cleanliness of the faciliy is outstanding. I previously owned a Saturn and I LOVED that car. I had p service was completed in a timely manner. The cleanliness of the faciliy is outstanding. I previously owned a Saturn and I LOVED that car. I had planned to purchase another until that branch of GM was closed. One of my favorite things about the Saturn was the remarkably knowledgeable, friendly, and efficient service deartment. I did not think that I would find another as good. So far, I have found the service department at Frederick Nissan to be comprable to that at Saturn. More