Younger Nissan of Frederick - Service Center

I purchased a 2010 Frontier from Frederick Nissan around September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week o September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week of owning the truck I came back complaining of bad vibration at highway speeds and suggested the rims needed alignment. I was told by the customer service rep that its because of the "off-road" tires and it will not ride as smooth as a car. About a week later my father-in-law, who also owns a 2010 Frontier, took the truck for a drive and said there the shaking was not from the tires and that his truck was much smoother. I took the truck back to the dealer at which point they balanced all four rims; the service rep got me from the waiting room and said, almost enthusiastically, that the technician said one rim was "way off specification" (I wasn't amused). I drove the truck home and the shacking was still present, but better. I came back the next week to have them look at the rim and they rebalanced it. Once again the shaking was a little better but still present. I then went to Just Tires and paid them to balance the rim, but it didn't improve at all. I went back to the dealer a third time and was told I had to pay $60ish dollars for them to look at the rim, I wasn't happy to pay for something that I thought should have been covered under the new car warranty, but did so anyway. The service rep MGR told me if this didn't fix the issue I could pay a discounted rate of $14 to have road force balancing done via one of their partners. Once again the rim was still shaking the vehicle but I filed a compliant with Nissan Corporate. The Nissan Corp customer service rep was very understanding and said we'd find a solution to the problem. When asked what would make me happy I suggested 1 new rim. For some reason they refused to call me at work and continually left messages on my home voice mail. After about 10 attempts to contact the Nissan Corp. rep, and leaving voice mails, I gave up. Since then I've had a tire rotation that made the shake almost imperceptible. Bottom line is that a new vehicle shouldn't shake so badly that the passenger seat moves noticeably; I had concerns about other mechanical failures resulting from this. I wasted at least 8 hours of my time to try and resolve the issue. In addition, my tires are cupping from being balanced so many times... More

I have worked with Frederick Nissan for years and have always had a great relationship with the service department as well as the sales department. I have always felt the service to be fair and don't fee always had a great relationship with the service department as well as the sales department. I have always felt the service to be fair and don't feel takening advatage of when bring my cars in for service. I like the fact that i have been brought back to my truck while service is being down to show me issues that can't be brought to the wiating room. More

This was my second visit to Frederick Nissan for service on my G35 Infiniti. Both times, I have interacted with Marty Gonchar. Mr. Gonchar was friendly, courteous and very professional. The customer ser on my G35 Infiniti. Both times, I have interacted with Marty Gonchar. Mr. Gonchar was friendly, courteous and very professional. The customer service here was much better than other Nissan dealers I have dealt with closer to my home. More

I took my 2007 Nissan Murano in becuase the gas mileage had dropped. After some tests were run I spoke to Marty who explanined to me that the readings came back "OK" and that nothing was wrong with my car. had dropped. After some tests were run I spoke to Marty who explanined to me that the readings came back "OK" and that nothing was wrong with my car. The customer service I recieved was very good. More

Overall was a great experience. I went in for service mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to co mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to completed at the same time. I also appreciate the fact that you provide military discounts. More

The process was quick and painless. The employees worked well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will bring my Altima there for any service needs and recommend to others. The price was good because I purchased the 65K mile package with my Altima which allowed this to be free. Good experience. More

Mr. Younger at Frederick Nissan has a wonderful talent of professionals that I believe are very great to work with. He is very lucky to have a team with members like Doug, Denny, and Gary Lewis. I appreciate professionals that I believe are very great to work with. He is very lucky to have a team with members like Doug, Denny, and Gary Lewis. I appreciate everything they did for me. I look forward to working with Frederick Nissan based on the out come of my Nissan USA service campaign. More

Gary Lewis was working at Rockville 355 Nissan and always when I had to take my car for services, he always was there doing my paperwork for my car. One day, I passed by Nissan Frederick to ask something and when I had to take my car for services, he always was there doing my paperwork for my car. One day, I passed by Nissan Frederick to ask something and he was there helping me with my car. He is a nice guy and always makes you feel well. I am satisfied with the results and the price, because before I check some other places to take my car and their prices were to high. More

Doug was very friendly and helpful both this time as well as when I had originally come in for them to look to see which part was needed for my truck. I had come in for a replacement of a recalled part on my as when I had originally come in for them to look to see which part was needed for my truck. I had come in for a replacement of a recalled part on my Frontier. The truck was ready in a much quicker time than I had expected. More

Scheduled my car for a recall and oil change. Took it in, they had the car all day and did not tell me that they did not have the part. Now I have to take it back in again! That is why I made the appoi in, they had the car all day and did not tell me that they did not have the part. Now I have to take it back in again! That is why I made the appointment in the first place. They did do the oil change. It is just poor communication and another inconvience. More