Younger Nissan of Frederick - Service Center

I had to visit the service department for an unscheduled appointment. The necessary work was done in a very short time and I was on my way in far less time than I had any reason to expect. The service rep appointment. The necessary work was done in a very short time and I was on my way in far less time than I had any reason to expect. The service rep (Ros) was very helpful and we had a nice conversation while I was waiting for my car. I have been a customer for many years and the chief reasons are the courteous and caring employees and the fact that they provide high quality work for reasonable prices. More

Gary, While I have not completed any of your review Gary, While I have not completed any of your review requests in the past, I want you to know Doug has been really great, especially over this last Gary, While I have not completed any of your review requests in the past, I want you to know Doug has been really great, especially over this last year, as our Quest neared and exceeded 100,000 miles (the end of our extended warranty). You were able to resolve a great number of issues before the end of the warranty, at a great savings to us. Even now that the extended warranty has expired, Doug seems to do everything he can to control our service costs, which we so appreciate in this economy. Yesterday, I was in for "VDC OFF" and "Brake" indicator lights on, and fully expected a costly repair, as our Quest is so electronic. Fortunately, your mechanic determined it was simply low brake fluid. He did find an oil leak, which cost me $200+, but it made me feel like he was looking for real problems, and not taking advantage of the fact that the indicator lights that were on. I don't mind spending time in your waiting area, since I never make an appointment, and Doug comes out regularly to let me know the status. In fact, only once did I make an appointment, and that day I spent at least 5 hours waiting, so I resolved that was not worth it, and by the way, Doug was not there that day. Doug has always offered me shuttle service, or a loaner car if you need to keep my Quest. I have to tell you I did not appreciate having to spend $80+ to have a license plate bulb (which I purchased for less than $2) replaced, because the entire interior of the rear door had to be removed to replace it, but that is not your service department's fault. However, if you have any say with the manufacturer, please let them know, because that is ridiculous. When I was shopping for a mini-van back in 2003, I looked at both the Honda and Toyota dealerships in Frederick. While I thought I preferred the Toyota Sienna, I did not have a good feeling about the dealership. Jeff (whose last name escapes me, but greets me every time I am in there for service) sold me the Quest, and I have been extremely happy with both the car and your service ever since. I want to thank you and Doug (as well as Marty, and the newest lady, whose name I don't know, for the few times I have dealt with them) for keeping my 2004 Quest on the road at the least possible cost to us. Thank you so much, and feel free to contact me at the number below! Deborah Putman 240-344-3155 (Quest is in my husband's name: Geoffrey Anderson) More

My Rogue was taken as soon as I got there for my appointment. The service person input the data for the required service and warranty work. She was very efficient and very nice (and a lot prettier appointment. The service person input the data for the required service and warranty work. She was very efficient and very nice (and a lot prettier than the other guys up front). I was kept apprised as to the status of the work and the car was ready when promised. I waited in the comfortable lounge and read the paper. Not only was all the service done but I got a checklist of all of the items checked including such things as tread left, etc. The car was washed and sparkling and looked like a brand new car. The folks in service are a pleasure to deal with. More

I purchased a 2010 Frontier from Frederick Nissan around September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week o September of 2010. I have had mixed experiences with this dealer. Their 3 for free (oil changes for 3 years or 36000) was great. After about a week of owning the truck I came back complaining of bad vibration at highway speeds and suggested the rims needed alignment. I was told by the customer service rep that its because of the "off-road" tires and it will not ride as smooth as a car. About a week later my father-in-law, who also owns a 2010 Frontier, took the truck for a drive and said there the shaking was not from the tires and that his truck was much smoother. I took the truck back to the dealer at which point they balanced all four rims; the service rep got me from the waiting room and said, almost enthusiastically, that the technician said one rim was "way off specification" (I wasn't amused). I drove the truck home and the shacking was still present, but better. I came back the next week to have them look at the rim and they rebalanced it. Once again the shaking was a little better but still present. I then went to Just Tires and paid them to balance the rim, but it didn't improve at all. I went back to the dealer a third time and was told I had to pay $60ish dollars for them to look at the rim, I wasn't happy to pay for something that I thought should have been covered under the new car warranty, but did so anyway. The service rep MGR told me if this didn't fix the issue I could pay a discounted rate of $14 to have road force balancing done via one of their partners. Once again the rim was still shaking the vehicle but I filed a compliant with Nissan Corporate. The Nissan Corp customer service rep was very understanding and said we'd find a solution to the problem. When asked what would make me happy I suggested 1 new rim. For some reason they refused to call me at work and continually left messages on my home voice mail. After about 10 attempts to contact the Nissan Corp. rep, and leaving voice mails, I gave up. Since then I've had a tire rotation that made the shake almost imperceptible. Bottom line is that a new vehicle shouldn't shake so badly that the passenger seat moves noticeably; I had concerns about other mechanical failures resulting from this. I wasted at least 8 hours of my time to try and resolve the issue. In addition, my tires are cupping from being balanced so many times... More

I have worked with Frederick Nissan for years and have always had a great relationship with the service department as well as the sales department. I have always felt the service to be fair and don't fee always had a great relationship with the service department as well as the sales department. I have always felt the service to be fair and don't feel takening advatage of when bring my cars in for service. I like the fact that i have been brought back to my truck while service is being down to show me issues that can't be brought to the wiating room. More

This was my second visit to Frederick Nissan for service on my G35 Infiniti. Both times, I have interacted with Marty Gonchar. Mr. Gonchar was friendly, courteous and very professional. The customer ser on my G35 Infiniti. Both times, I have interacted with Marty Gonchar. Mr. Gonchar was friendly, courteous and very professional. The customer service here was much better than other Nissan dealers I have dealt with closer to my home. More

I took my 2007 Nissan Murano in becuase the gas mileage had dropped. After some tests were run I spoke to Marty who explanined to me that the readings came back "OK" and that nothing was wrong with my car. had dropped. After some tests were run I spoke to Marty who explanined to me that the readings came back "OK" and that nothing was wrong with my car. The customer service I recieved was very good. More

Overall was a great experience. I went in for service mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to co mid-afeternoon and the team was able to provide the service. The car needed some additional service, that the original plan, and they were able to completed at the same time. I also appreciate the fact that you provide military discounts. More

The process was quick and painless. The employees worked well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will well together to get me in my Altima despite a big snow storm beginining to start. The employees working were very friendly and informative. I will bring my Altima there for any service needs and recommend to others. The price was good because I purchased the 65K mile package with my Altima which allowed this to be free. Good experience. More

Mr. Younger at Frederick Nissan has a wonderful talent of professionals that I believe are very great to work with. He is very lucky to have a team with members like Doug, Denny, and Gary Lewis. I appreciate professionals that I believe are very great to work with. He is very lucky to have a team with members like Doug, Denny, and Gary Lewis. I appreciate everything they did for me. I look forward to working with Frederick Nissan based on the out come of my Nissan USA service campaign. More