Younger Nissan of Frederick - Service Center

My experience was better than previous visits. One service that I had agreed to costing $169.00 was determined to be not necessary. I appreciated their honest assessment. Service time was much quick service that I had agreed to costing $169.00 was determined to be not necessary. I appreciated their honest assessment. Service time was much quicker than expected. Doug also was able offset one of the other costs. More

The service department at Frederick Nissan is the BEST! Marty and Doug are wonderful to work with and easy to talk to. They always explain what work is needed and what will be done. I have to send my pra Marty and Doug are wonderful to work with and easy to talk to. They always explain what work is needed and what will be done. I have to send my praises (very delayed) to Marty and the service department. Two or three winters ago, I heard a noise that I thought was related to a belt. It was actually the timing chain and it ended up that my Quest needed to have the engine rebuilt. This process took about 2-3 weeks to diagnose and repair. Marty kept me informed and was often apologetic as to how long it was taking. This Quest is now going on 7 years. We have been Nissan customers since the mid-1980's and plan to continue to be. The quality and dependability of your cars is outstanding. Our first was the Stanza wagon and I'm on my 4th or 5th Quest (only because I wanted new features, not because they "wore out"). It has been the rare occasion (such as with my Quest) that we have had to come in for unscheduled service. I always know that I can depend on my Nissan and the service department to be there for me. More

My one suggestion - I had ordered rear tires for my 370 Z the week prior (at your parts department) and when it was discovered the tires are no longer avaialable through Nissan, I shoudl have been contacted. the week prior (at your parts department) and when it was discovered the tires are no longer avaialable through Nissan, I shoudl have been contacted. If I would have known this before bringing the car in for service, I could have had made other arrangements (from tirerack.com)to have tires shipped to Nissan. Unfortunately, I now have to bring my car in a second time to have the tires installed. More

The Express Service is fantastic, I was in-&-out in no time flat. Doug is fantastic at his job, always explains what is needed, very friendly and very informative. I also had another bonus, I had a co no time flat. Doug is fantastic at his job, always explains what is needed, very friendly and very informative. I also had another bonus, I had a coupon from the internet which took $10 additional dollars off! All around I am very, very satisfied with Nissan, Frederick! More

I've been to Frederick Nissan on numerous occasions. In fact I live in Montgomery County but choose to come to Frederick because of the quality of service. However, my experience when I came on Wednesday, fact I live in Montgomery County but choose to come to Frederick because of the quality of service. However, my experience when I came on Wednesday, February 16, 2011, was not a good experience. If this had been my first time coming I would not come back. Fortunately, this wasn't. I've already spoken to a manager on that day to express my displeasuer. One thing that must improve is the shuttle service. It is TERRIBLE!!!!!!!!!!!!!!!!! More

Wonderful service as always. I took my 2009 370z there for 15,000 mile service when upon arrival I was greeted by Marty and to my surpise was able to remember the last time I was there. He answered all m for 15,000 mile service when upon arrival I was greeted by Marty and to my surpise was able to remember the last time I was there. He answered all my service questions what was being done? what he recommends? how long will it take? and took his time with details descriping each one of those services. He also ensure me that it will be done by 4 pm (which it was!). I was able to drop my car off and get a ride back to work in just 10 minutes that made my life so much easier. When returning back to get my car at lunchtime 4 hrs before I needed my car which was great everything was ready to go. In and out in 5 minutes. WONDERFUL job by all the service staff! I WILL ALWAYS DO MY SERVICE AT FREDERICK NISSAN!! Will see you in 3,000 miles :) Tam Le More

The Customers' Lounge is an excellent place to wait while your car is being serviced. It is clean and cozy. Like the TVs also. All staff attending to me were excellent. I love my Nissan and the service I your car is being serviced. It is clean and cozy. Like the TVs also. All staff attending to me were excellent. I love my Nissan and the service I get. The status reports were great too. No one left me alone for a long period of time without give me an updated status on my car. I appreciate this. More

My most recent visit to Frederick Nissan service involved having Nissan recall work performed on my Frontier pick-up. I have been using Fred. Nissan for service work for 20+ years and this visit was as exem having Nissan recall work performed on my Frontier pick-up. I have been using Fred. Nissan for service work for 20+ years and this visit was as exemplary as all of my other visits. A new service advisor, Rose, took my inital call while looking up my truck VIN to ensure it was covered in this Nissan wide recall effort. Rose was very nice and helpful. Once I arrived for my appointment, Marty Gonchar was my service advisor and as usual he was very nice, and helpful throughout the entire process. Marty even took it upon himself to sign me up for a new Frederick Nissan program which will ultimately save me money, etc. Marty and Doug heading up a very proactive, helpful service department is one of the main reasons that my 21 year old daughter begged me last year to purchase her Altima at Frederick Nissan because she felt comfortable and safe interacting with their service department/advisors. I feel the same way. They are great and should be formally recognized for their exemplary customer service!! Keep up the GREAT work!! More

From my very first contact with Frederick Nissan (a phone call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The f call to determine if the car I wanted was available) to my most recent service visit, I have always been treated with efficiency and courtesy. The friendliness and knowledge of everyone has been great; customer service is superb. I wouldn't hesitate to recommend the dealership to anyone, and when I buy my next vehicle, it will certainly be at Frederick Nissan. More

My usual experience is to get called when the car is actually ready to be picked up, which usualy take about 10-15 minutes. This time I was called and my car wasn't even off the lift. The recommended s actually ready to be picked up, which usualy take about 10-15 minutes. This time I was called and my car wasn't even off the lift. The recommended services were explained to me and then I was told it would be another 10 minutes. About 40-45 minutes later did Doug come back to the room to tell me the car was ready. He explained what happened, which he could have told me when I got there and that it would have been a longer wait. Customers don't like to be told a time and then it take 4or5 times longer. It's unprofessinal and irritating. If Doug would have been upfront and honest with where my car was and how long it would take, I would be less likely to complain. Now as far as sthe price, $85 to have an oil change, lube, and tires rotated was way over priced. I could have the same thin done at other establishments around the area for $40 to $50 less. But if I don't have it serviced at Frederick Nissan I loose out on the promotion I got when I first baught the car. I really enjoy and love my Nissan and would've recommended Frederick Nissan to others. However this latest experience has definitely soured any intention to ever come back to Frederick Nissan, much less endorse the dealership. More