Younger Nissan of Frederick - Service Center

Everything was great. I was taken care of promptly, and everything was thoroughly explained. Service recommendations were made, but I was not pressured to have any done immediately. Overall experience wa everything was thoroughly explained. Service recommendations were made, but I was not pressured to have any done immediately. Overall experience was great! More

Very pleased. Customer service rep got me in and out quickly. He fully explained everything and was very friendly and professional. He made it a very enjoyable experience. quickly. He fully explained everything and was very friendly and professional. He made it a very enjoyable experience. More

Brought car in for oil change, warranty repair, and recall service. Both Doug and Lynn were very professional yet friendliness in their customer service. The works were completed for two out of three s recall service. Both Doug and Lynn were very professional yet friendliness in their customer service. The works were completed for two out of three since the part for the warranty work was wrong in its order. Lynn had the service technician (I think it was Steve) explained thoroughly the reason of unable to do the warranty work. The service technician temporarily repaired the item so I can use it until the new part arrive for the work. New part was ordered the same day and Lynn informed me that she would call when it is ready. The price of the oil change was comparable to other establishments. More

We have been customers of Jenkins Nissan/Frederick Nissan for at least 20 years and have always received EXCELLENT service, either for sales or repairs. They always work with us, the customer. Even the rec for at least 20 years and have always received EXCELLENT service, either for sales or repairs. They always work with us, the customer. Even the receptionist offered to take a message from me when the service department was busy and couldn't take my call to schedule my appointment for tire replacement, rather than have me "inconvienced" to call back. I always recommend Frederick Nissan! More

Went for an oil change (free for three plan) through the "express oil change" line and it was great. Friendly staff and rather quick oil change (took about 35 min) even though I got there 10 min before 5pm "express oil change" line and it was great. Friendly staff and rather quick oil change (took about 35 min) even though I got there 10 min before 5pm (closing time). Cold water in the fridge for the customers was a nice touch, since it was unbelievably hot outside. Overall - great experience and great feature not to have to set up the appointment or to wait long. Def. will recommend to friends. More

Excellent first visit; car just arrived here in Frederick this past week from Massachusetts, and I was welcomed with open arms as a new customer; only issue was arranging for pick-up at work to return for th this past week from Massachusetts, and I was welcomed with open arms as a new customer; only issue was arranging for pick-up at work to return for the car; needed to make a couple calls and ended up getting a ride from a colleague. Quality of work and timeliness were outstanding! More

always a great experience. always courteous, and good with details. I woudl recommend them to anyone. prices are little high. but staff is great. good with follow up and great to interact with its close with details. I woudl recommend them to anyone. prices are little high. but staff is great. good with follow up and great to interact with its close to home - so very convenient. comfortable space to wait More

Great job. Service was friendly. Other than tires, I always get everything for my Maxima serviced with you. I trust that you folks are honest and youo have beeN. Thanks for the loaner car, It helped to always get everything for my Maxima serviced with you. I trust that you folks are honest and youo have beeN. Thanks for the loaner car, It helped to make my day better. I didn't expect a car wash, so that was a great surprise. Thanks for the 10% discount. There was nothing you could do to make the service more pleasant other than cutting the cost more. More

I have my Mercury Villager Sport (Nissan Minivan) in for service, to replace broken motor mounts. The service advisor (Martin Gonchar) indicated he would call me with a final price quote, as I am cost conc service, to replace broken motor mounts. The service advisor (Martin Gonchar) indicated he would call me with a final price quote, as I am cost concious and then arrainged a ride to work for me. This all went well, then M. Gonchar called my with a price quote of ~ $620.00, which seemed appropriate, so I accepted. He did NOT advise me that they will NOT be able to pick me up (it was indicated earlier they I would be picked up), so I had to struggle to find a way to the dealership, and when I did FINALLY arrive, I was handed a final bill for $750.00 !!!!! Mr. Gonchar did NOT indicateseveral of these costs to me, therefore I was quite suprised and ANGRY at the fact I have to BOUNCE my checking account as a result of the rather suspicious witholding of information. I am quiet irritated by this situation, and I WILL be informing all new personel I interface with here at Ft. Dertick to AVOID this dealership, if possible. Regards, Dr. Ken Rich More