Younger Nissan of Frederick - Service Center

John was very friendly and responsive. Made me feel comfortable and supplied nothing but top level service. HE WAS ALSO PATIENT and showed great customer service. He went through the required mainten comfortable and supplied nothing but top level service. HE WAS ALSO PATIENT and showed great customer service. He went through the required maintenance that we needed on our vehicle and also what he and the Nissan mechanics felt my vehicle needed to have my vehicle perform at top levels. I will definitely be bringing my vehicle back for future service. The entire staff was friendly and courteous. More

Well the service lady came out to talk to the wife about replacing the airfilter and belts and fluids. My wife said that I would do the airfilter and that she would have to talk to me about the services an replacing the airfilter and belts and fluids. My wife said that I would do the airfilter and that she would have to talk to me about the services and that we may do it at the next service. I purchased a filter from the hardware store and went to change the filter only to find that it was not re-installed (the cover was not fastened into place, the clips were loose and the top was open and my wife drove the car home that way. THe filter was a Nissan Filter I had previously replaced it with a Fram filter. Not sure what to say about that. Perhaps you guys replaced it since I previously replaced it but I don't think so. Overall I am unhappy that the filter box was left off. More

I came in for a routine oil change. The staff was quick, efficient and detailed everything that they found needed to be taken care of on my next visit. They also included estimate prices for the services to efficient and detailed everything that they found needed to be taken care of on my next visit. They also included estimate prices for the services to be completed in the future. More

I thought the customer service was very good. John, my service rep, was friendly and easy to talk to which, in turn, made me feel comfortable about having my car serviced at this dealer. As for the work, service rep, was friendly and easy to talk to which, in turn, made me feel comfortable about having my car serviced at this dealer. As for the work, well, my Maxima is running great. I initially went in for a shaking hood, and within moments they fixed the problem. I also had some other things done, and was pleased with the work. Overall, I had a very good experience at this dealer. More

I came in for a check on why my "Service needed" light was on, and had aoil change while I was there. I'm not sure my question of why the light was on was answered. It was a vague, "we th needed" light was on, and had aoil change while I was there. I'm not sure my question of why the light was on was answered. It was a vague, "we think it might be" you left your gas cap loose. Which does not explain why my light comes on and goes off of it's own accord.....I suppose time will tell or I'll be in there again soon. More

Gary, As always, we were totally satisfied with the work you did. The clearcoat that you applied to our new Juke really made it sparkle. The fog lights that you installed makes the front end of the car look you did. The clearcoat that you applied to our new Juke really made it sparkle. The fog lights that you installed makes the front end of the car look sportier and " more aggresive " as my son Matt put it. He couldn't wait to get it back to school to show it off. He took the Juke to a party where everyone was into sporty and fairly highend cars, and the Juke got a lot of oohs and aahhs. It impressed a lot of car enthusiests. The fog lights were important to us, as they get a lot of fog over on Marylands eastern shore. They are a big safety factor. We were pleased to find that you were able to put the switch on the steering column. We thought that we would have a switch on the dash board. You did it just like the factory would have. I should mention that the discount coupon from the Nissan one to one program made it possible to have the lights installed now. It saved us a lot of money. Once again, I want to thank you and Frederick Nissan for your personal help and quality work. The Juke is the 8th car that we have bought from your dealership. I love the Murano that I've been driving for a number of years and I'm pretty sure that another Murano is going to be vehicle number nine. Thanks again for everything, Doug Ventura More

We are very disappointed in this car dealership from sales all the way to the service department. We purchased a car from this dealer ship about two months ago. They have failed to properly do their job sales all the way to the service department. We purchased a car from this dealer ship about two months ago. They have failed to properly do their job so many times, we have had to make multiple attempts to go back and sort their mistakes. The final straw was when I was taking my car in to get an oil change and repair a scratch that was put on our brand new car interior when we were installing some post manufacturer additions. At that time we were told that it would be repaired when we came in the near future for an oil change and it would be put in the computer that they were responsible for this repair. When I called to make the appointment to get the oil changed and have the scratch repaired. When I was on the phone with the service representative I was told the person was there to fix scratches on Tuesdays, I specifically mentioned to the representative that the scratch was on the interior driver's side door. When I arrived suddenly there was no one there to repair the scratch and all they could do was an oil change. After putting well over a thousand miles on my new car driving back and forth to this dealership I am giving up on all hope that this dealership will ever live up to their promises. Bad experience and I feel like it was a huge mistake buying the car and taking it for repairs to this dealership. More

Brought my truck (which has had many problems in only 65K miles including replaced transmission, rear axle assembly, front pinion seal and front differential) in for service for an oil change and because my miles including replaced transmission, rear axle assembly, front pinion seal and front differential) in for service for an oil change and because my SLIP light wouldn't turn off. Tech looked at it and said my ABS actuator was bad and had to be replaced to the tune of $1300. I like the dealership very much, but regret buying this truck every day that I drive it. Just waiting for the next thing to go wrong and wipe out my savings AGAIN. The part cost $975 from the dealership, but I have since found it online from a salvage yard for less tha $200. I might try to go that route to save some money. All in all, the dealership is great, but the truck is a lemon (didn't buy it from Frederick Nissan). More

All in all it was a great experience...free oil change, free cookies and hot chocolate, got to see our favorite salesman, Mike Rose, and say hi, efficient service, out in 30 minutes. Only suggestion I wou free cookies and hot chocolate, got to see our favorite salesman, Mike Rose, and say hi, efficient service, out in 30 minutes. Only suggestion I would have is to do like the Kia service dept does and wash the car for the customers with each service visit. I asked, they said they had too many new cars to prep...only disappointment. Other than that, excellent:) More

I am a thirty year customer of first Jenkins and now Frederick Nissan, I do not shop for cars anywhere else and the biggest reason is the service team who are always beyond helpful! Frederick Nissan, I do not shop for cars anywhere else and the biggest reason is the service team who are always beyond helpful! More