Younger Nissan of Frederick - Service Center

I thought the customer service was very good. John, my service rep, was friendly and easy to talk to which, in turn, made me feel comfortable about having my car serviced at this dealer. As for the work, service rep, was friendly and easy to talk to which, in turn, made me feel comfortable about having my car serviced at this dealer. As for the work, well, my Maxima is running great. I initially went in for a shaking hood, and within moments they fixed the problem. I also had some other things done, and was pleased with the work. Overall, I had a very good experience at this dealer. More

I came in for a check on why my "Service needed" light was on, and had aoil change while I was there. I'm not sure my question of why the light was on was answered. It was a vague, "we th needed" light was on, and had aoil change while I was there. I'm not sure my question of why the light was on was answered. It was a vague, "we think it might be" you left your gas cap loose. Which does not explain why my light comes on and goes off of it's own accord.....I suppose time will tell or I'll be in there again soon. More

Gary, As always, we were totally satisfied with the work you did. The clearcoat that you applied to our new Juke really made it sparkle. The fog lights that you installed makes the front end of the car look you did. The clearcoat that you applied to our new Juke really made it sparkle. The fog lights that you installed makes the front end of the car look sportier and " more aggresive " as my son Matt put it. He couldn't wait to get it back to school to show it off. He took the Juke to a party where everyone was into sporty and fairly highend cars, and the Juke got a lot of oohs and aahhs. It impressed a lot of car enthusiests. The fog lights were important to us, as they get a lot of fog over on Marylands eastern shore. They are a big safety factor. We were pleased to find that you were able to put the switch on the steering column. We thought that we would have a switch on the dash board. You did it just like the factory would have. I should mention that the discount coupon from the Nissan one to one program made it possible to have the lights installed now. It saved us a lot of money. Once again, I want to thank you and Frederick Nissan for your personal help and quality work. The Juke is the 8th car that we have bought from your dealership. I love the Murano that I've been driving for a number of years and I'm pretty sure that another Murano is going to be vehicle number nine. Thanks again for everything, Doug Ventura More

We are very disappointed in this car dealership from sales all the way to the service department. We purchased a car from this dealer ship about two months ago. They have failed to properly do their job sales all the way to the service department. We purchased a car from this dealer ship about two months ago. They have failed to properly do their job so many times, we have had to make multiple attempts to go back and sort their mistakes. The final straw was when I was taking my car in to get an oil change and repair a scratch that was put on our brand new car interior when we were installing some post manufacturer additions. At that time we were told that it would be repaired when we came in the near future for an oil change and it would be put in the computer that they were responsible for this repair. When I called to make the appointment to get the oil changed and have the scratch repaired. When I was on the phone with the service representative I was told the person was there to fix scratches on Tuesdays, I specifically mentioned to the representative that the scratch was on the interior driver's side door. When I arrived suddenly there was no one there to repair the scratch and all they could do was an oil change. After putting well over a thousand miles on my new car driving back and forth to this dealership I am giving up on all hope that this dealership will ever live up to their promises. Bad experience and I feel like it was a huge mistake buying the car and taking it for repairs to this dealership. More

Brought my truck (which has had many problems in only 65K miles including replaced transmission, rear axle assembly, front pinion seal and front differential) in for service for an oil change and because my miles including replaced transmission, rear axle assembly, front pinion seal and front differential) in for service for an oil change and because my SLIP light wouldn't turn off. Tech looked at it and said my ABS actuator was bad and had to be replaced to the tune of $1300. I like the dealership very much, but regret buying this truck every day that I drive it. Just waiting for the next thing to go wrong and wipe out my savings AGAIN. The part cost $975 from the dealership, but I have since found it online from a salvage yard for less tha $200. I might try to go that route to save some money. All in all, the dealership is great, but the truck is a lemon (didn't buy it from Frederick Nissan). More

All in all it was a great experience...free oil change, free cookies and hot chocolate, got to see our favorite salesman, Mike Rose, and say hi, efficient service, out in 30 minutes. Only suggestion I wou free cookies and hot chocolate, got to see our favorite salesman, Mike Rose, and say hi, efficient service, out in 30 minutes. Only suggestion I would have is to do like the Kia service dept does and wash the car for the customers with each service visit. I asked, they said they had too many new cars to prep...only disappointment. Other than that, excellent:) More

I am a thirty year customer of first Jenkins and now Frederick Nissan, I do not shop for cars anywhere else and the biggest reason is the service team who are always beyond helpful! Frederick Nissan, I do not shop for cars anywhere else and the biggest reason is the service team who are always beyond helpful! More

Experience was very pleasant and positive. The wait was very reasonable and the waiting area was quite comfortable. This is clearly a first rate dealership! very reasonable and the waiting area was quite comfortable. This is clearly a first rate dealership! More

friendly and helpful employees in the service department. they were all great! Kinda took the sting out of the price for the front break replacement :). they were all great! Kinda took the sting out of the price for the front break replacement :). More

Very courteous, professional, and fast! We given estimate on previous service visit. When we were ready for the service, Frederick Nissan stuck with the previous estimate - and worked extra fast to ensure w on previous service visit. When we were ready for the service, Frederick Nissan stuck with the previous estimate - and worked extra fast to ensure we could pick up vehicle early in the day. More