Younger Nissan of Frederick - Service Center

The customer service was great in the morning when I brought my car in. When I picked my car up not so great. John just took me to sign papers and get my key. He did ask if I had any questions. I did brought my car in. When I picked my car up not so great. John just took me to sign papers and get my key. He did ask if I had any questions. I did not like that John did not walk to my car with me to look over the sun roof, to say anything about the smell, how it worked or anything. Yes he did give me the information about it but I think he still had an obligation to go over it with me personally. Then I set up my next appointment for my new car which can not be done until Oct 4th. I think that is to far off. Thanks Vera Bass More

I came in to have service on my car, at the spare of a mintue, and Doug was very helpful and informative, he explained everything to me, took my car in right away. the gentlement who worked on my car was mintue, and Doug was very helpful and informative, he explained everything to me, took my car in right away. the gentlement who worked on my car was great too. Explained what I needed to have done the next time on my visist. More

The people are very friendly and service was fast and you can see the care the techs take with your vechiele thru the glass. They need to track customer agreements better. can see the care the techs take with your vechiele thru the glass. They need to track customer agreements better. More

They were all great. Unfortunately I don't remember all the names They took me right away for an oil change This review is too long. the names They took me right away for an oil change This review is too long. More

I have only ever been to this dealership for oil changes and routine maintenance during their Saturday's Express Service, but I can say that they have always been fast and very courteous. This is my first N and routine maintenance during their Saturday's Express Service, but I can say that they have always been fast and very courteous. This is my first Nissan (which I purchased at this dealership). They have made it a great, trouble free experience which I hope will continue. More

Car was brought in for oil/filter change. When I came to Car was brought in for oil/filter change. When I came to pick up car - key was not at cashier window, no one sure where it was. I was going to be ch Car was brought in for oil/filter change. When I came to pick up car - key was not at cashier window, no one sure where it was. I was going to be charged for the oil/filter change until I explained that purchased a plan that gave me free oil changes when I purchased the car. More

Trying for a $550 upsale for a 30K service is terrible and crappy. There is a 100K warranty covering all of those things. To ask someone to pay $550 for a basic 30K check is crazy. I mean, the vehicle ha and crappy. There is a 100K warranty covering all of those things. To ask someone to pay $550 for a basic 30K check is crazy. I mean, the vehicle has a 100K tune-up program and you want to inspect the PCV filter? That is just silly. The service sales lady also tried to sell me a $79 in-cabin microfilter, to offer to fill my tires with Nitrogen and to do a few other things. No thanks, there is no excuse to try and upsale these things. I expect certain attempts on upsales at the dealership, such as windshield wipers for $30 (that I can buy at auto stores for $12 and install myself), and I expect an attempt on the in-cabin microfilter, but $79? The part is $14 and is a 5 minute install. The tires were scuffed on the passenger side the day before the service. The tires are still scuffed on the same side. It appears they were not rotated. I anticipated an "X" rotation, but they might have gone from front to back. My concern is that they could have just wiped off the scuff to make it appear they were rotated. I don't want to have to mark tires to ensure they are rotated. It was a disappointing trip in for service. - Brian Eagle slimelime12@yahoo.com More

I was very happy with my service on my Scion TC yesterday (8/16/11). The service people ( sorry ,I don't remember names) were very courteous and professional. They explained the different options available (8/16/11). The service people ( sorry ,I don't remember names) were very courteous and professional. They explained the different options available and I was informed in advance of the exact cost for each option, allowing me to make an informed decission. Also the work was done in a very timely manner! Thanks Again, Thomas D Piskor More

This dealership has a relaxed and helpful atmosphere. They are customer oriented and there is no pressure to have recommended repairs. I drive 25 miles to have my Murano serviced at this dealer even thou They are customer oriented and there is no pressure to have recommended repairs. I drive 25 miles to have my Murano serviced at this dealer even though I live 1 mile from another Nissan dealer. So far I am very pleased with this dealership and service is always able to acomodate my busy schedule. More

I called Tuesday morning with a brake issue, John got me an appointment for the same day. He was very courteous and helpful. The problem was covered under the warranty so even better. an appointment for the same day. He was very courteous and helpful. The problem was covered under the warranty so even better. More