Younger Nissan of Frederick - Service Center

I didn't have an appt. Amanda was amazing and friendly, I zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he spent some time visiting with me. Not often does the salesperson remember who they sell things too. Bill remembered my name, my children, asked about personal stuff I had told him when I brought my car. He is truly a wonderful man! Treat him well! More

I understand that yesterday was Jess' 2nd day on the job. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. More

Frankly I was shocked and so was my husband when he got home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily p home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily put the part on. Once we received the part my husband felt very uncomfortable so we scheduled the appointment with Frederick Nissan since I am there in Frederick more frequently. Anyway we also had a tail light out which we also had the part for. So we took the Quest to get the cup holder installed and the light bulb replaced, and in addition we had our back wiper replaced and ordered a new remote control from the Frederick location. Now they are doing all the items we asked (very happy with that). Now the bill comes not so happy, come on guys you charged me $49,98 to replace a bulb that I bought, another $49.98 to install the cup holder(I do not have a problem with the cup holder price). It is really hard to swollow $50.00 for a light bulb!!! How would you feel?? I might understand if that was all I was having done, but I also purchased the windshield wiper and arm assembly at $58.81, and new remote at $126.00, so I kind of feel I was ripped just a little bit. I did by the way call the Sterling location who told me that they would have charged me for the cup holder install, and the new items I purchased but would have put the bulb in for no cost since my car was getting the rest of the work done. So I walking in the door felt this might be a dealership I would return too, but I truely amd giving second thoughts that maybe Sterling is the way to go since they are a little more economical, have to watch the pocketbook!!! Oh, I did question this to the cashier, she really could not answer for the pricing, she was very nice though. This was my very first negative result from any car dealer I have been too. More

I purchased and had new tires installed at Sears and in the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate e the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate equipment needed to register the new sensor to the Versa body control module (BCM) as needed. I then contacted Frederick Nissan and spoke with John Konstandinidis who provided me with the cost, scheduled me in to do the work and when I brought the car in, the work was done within 25 minutes and I was on my way. I think it worth mentioning that I was particularly pleased that the service department did not make any attempt to get me to do any additional kinds of maintenance at that time, something that I have experienced in the past and found quite annoying. More

Came in for oil change. Gary notified me of the recall on my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful th my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful throughout the experience. More

Doug was very helpful and informative. Dough was very prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. More

Just had to have an oil change. Drove up to Frederick and walked in they did the oil change and I was on my way in an hour Thank You walked in they did the oil change and I was on my way in an hour Thank You More

The customer service was great in the morning when I brought my car in. When I picked my car up not so great. John just took me to sign papers and get my key. He did ask if I had any questions. I did brought my car in. When I picked my car up not so great. John just took me to sign papers and get my key. He did ask if I had any questions. I did not like that John did not walk to my car with me to look over the sun roof, to say anything about the smell, how it worked or anything. Yes he did give me the information about it but I think he still had an obligation to go over it with me personally. Then I set up my next appointment for my new car which can not be done until Oct 4th. I think that is to far off. Thanks Vera Bass More

I came in to have service on my car, at the spare of a mintue, and Doug was very helpful and informative, he explained everything to me, took my car in right away. the gentlement who worked on my car was mintue, and Doug was very helpful and informative, he explained everything to me, took my car in right away. the gentlement who worked on my car was great too. Explained what I needed to have done the next time on my visist. More

The people are very friendly and service was fast and you can see the care the techs take with your vechiele thru the glass. They need to track customer agreements better. can see the care the techs take with your vechiele thru the glass. They need to track customer agreements better. More