Younger Nissan of Frederick - Service Center

I had my Cube in for an oil change as part of owner appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was excep appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was exceptional. He alerted me that my car was due for its 15k mile inspection; and went over the different options I had by cost. After his detailed explanations I feel confident that I will be returning to Frederick Nissan for all my future work; and feel that going there in the past was always the correct choice. My only one complaint is that I found an oil/grease/whatever soaked paper drop-cloth on the driver side floorboard when I returned to my vehicle when service was complete. I appreciate the care the technicians took to keep my carpet clean, and only hope they can remember to remove that during my future visits- it was quite dirty and not fun to handle. But it did not change my positive opinion of the dealer at all- these things happen. More

Friendliness and cleanliness define this dealer. The employees are welcoming and accommodating to customers and I am very impressed by the cleanliness of the facility. The waiting room is comfortable a employees are welcoming and accommodating to customers and I am very impressed by the cleanliness of the facility. The waiting room is comfortable and conveniently located next to the service area. Service is performed in a prompt and efficient manner. More

I didn't have an appt. Amanda was amazing and friendly, I zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he spent some time visiting with me. Not often does the salesperson remember who they sell things too. Bill remembered my name, my children, asked about personal stuff I had told him when I brought my car. He is truly a wonderful man! Treat him well! More

I understand that yesterday was Jess' 2nd day on the job. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. More

Frankly I was shocked and so was my husband when he got home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily p home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily put the part on. Once we received the part my husband felt very uncomfortable so we scheduled the appointment with Frederick Nissan since I am there in Frederick more frequently. Anyway we also had a tail light out which we also had the part for. So we took the Quest to get the cup holder installed and the light bulb replaced, and in addition we had our back wiper replaced and ordered a new remote control from the Frederick location. Now they are doing all the items we asked (very happy with that). Now the bill comes not so happy, come on guys you charged me $49,98 to replace a bulb that I bought, another $49.98 to install the cup holder(I do not have a problem with the cup holder price). It is really hard to swollow $50.00 for a light bulb!!! How would you feel?? I might understand if that was all I was having done, but I also purchased the windshield wiper and arm assembly at $58.81, and new remote at $126.00, so I kind of feel I was ripped just a little bit. I did by the way call the Sterling location who told me that they would have charged me for the cup holder install, and the new items I purchased but would have put the bulb in for no cost since my car was getting the rest of the work done. So I walking in the door felt this might be a dealership I would return too, but I truely amd giving second thoughts that maybe Sterling is the way to go since they are a little more economical, have to watch the pocketbook!!! Oh, I did question this to the cashier, she really could not answer for the pricing, she was very nice though. This was my very first negative result from any car dealer I have been too. More

I purchased and had new tires installed at Sears and in the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate e the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate equipment needed to register the new sensor to the Versa body control module (BCM) as needed. I then contacted Frederick Nissan and spoke with John Konstandinidis who provided me with the cost, scheduled me in to do the work and when I brought the car in, the work was done within 25 minutes and I was on my way. I think it worth mentioning that I was particularly pleased that the service department did not make any attempt to get me to do any additional kinds of maintenance at that time, something that I have experienced in the past and found quite annoying. More

Came in for oil change. Gary notified me of the recall on my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful th my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful throughout the experience. More

Doug was very helpful and informative. Dough was very prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. More

Just had to have an oil change. Drove up to Frederick and walked in they did the oil change and I was on my way in an hour Thank You walked in they did the oil change and I was on my way in an hour Thank You More