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Younger Nissan of Frederick - Service Center

Frederick, MD

4.6
633 Reviews

633 Reviews of Younger Nissan of Frederick - Service Center

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December 05, 2011

I found that the staff was very friendly and accommodating. The service was great however the pricing was a little pricey. The repair did take a little longer than expected. I would be coming h More

by bhavinsafi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary lewis
Dec 26, 2011 -

Younger Nissan of Frederick responded

bhavinsafi - thanks for taking the time to review us and express your opinion. I completely understand, vehicle service is never cheap. Remember, we do have some money saving options for you... 1. Be sure to visit our Nissan Service Coupon page before scheduling your next service. We many times have several money saving coupons. http://www.fredericknissan.com/service-parts-specials.aspx 2. IF you have not yet enrolled in our Frederick Nissan One to One Rewards program, please do so. This is a great opportunity to save money on all of your future services here at Frederick Nissan. When you shop online at 100's of online retailers, you have the opportunity to accumulate FREE points that you can use towards your services here at Frederick Nissan. It's a really great service and saves you money too! Go to this website for more information (or call us). Even if you did not purchase your Nissan from us you can still enroll in the One to One rewards. http://www.fredericknissan.com/one-to-one-vip-program.html You can check your points and special offers right here - www.nissanonetoonerewards.com/ Thanks for your business. Gary Lewis Service Manager Frederick Nissan

December 05, 2011

Service took way too long. It took 2 hours for an oil change and wash. I was told that my car had been forgotten about. More

by abrendle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
amamda shrift
November 29, 2011

dealrship corrected a wind whistle that was audible when reaching speeds of over 40mph. Took one day to identify the problem and the repiair appointment took 45 minutes. More

by sbauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Konstandinidis
October 30, 2011

Great service as usual from Frederick Nissan! Service was done quite promptly as I waited in their comfortable customer lounge. This is a great dealership! More

by psj1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
October 27, 2011

Great service. I was in the Frederick area, and decided to stop by Frederick Nissan to get my oil changed without an appointment. Stopped in the Frederick Nissan Dealership, Amanda greeted me and immediat More

by tattenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Shrift
October 17, 2011

I was very pleased with the speed at which my oil change was performed. I hardly had sat down with my coffee when it was time to go. The waiting area was clean. There was a coffee machine that had a large More

by Outlawdog777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
October 16, 2011

It seems that I needed a bunch of things done to my car all at the same time, so it was very expensive for me this time. 60000 mile service, new tires, alignment, etc... I am not a car guy... so I do More

by r2mayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john
Dec 26, 2011 -

Younger Nissan of Frederick responded

r2mayo - You did indeed have a large bill that day. And yes you had a lot of service performed at one time. We can always space out your services to help cushion the cost. The 60K service is the most comprehensive service your Nissan asks for. Thankfully you won't need this service again for some time. Keep in mind - our service technicians are all Nissan Certified Techs and you know that Frederick Nissan is going to be here for the long run to be sure your Nissan is running in top shape. If you ever have any questions, please contact me personally. Gary Lewis Service Manager Frederick Nissan

October 15, 2011

I had my Cube in for an oil change as part of owner appreciation week; so with my coupon I had no costs for the visit. The staff were excellent and friendly, and service advisor Doug Rice was excep More

by jgflack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Rice
October 14, 2011

Thankyou for the free oil change or was it free my service on June 10th I spent $831.25 and there was no window service sticker showing mileage for next oil change this has happen before. My visit on More

by jerryfox
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
service
Dec 26, 2011 -

Younger Nissan of Frederick responded

Jerry, I know we have already spoken on the phone but also wanted to respond to you here on DealerRater. Thanks for allowing us to get your oil change sticker replaced and sorry for not taking care of that the first time. As for the tool, it was interesting to find out that was actually not our tool and must had been there from the service shop you used prior. It happens, and it has even happened here before. Believe me - technicians pay a lot of money for their tools. They NEVER want to purposely or accidentally let their tools in someones car. Either way, thanks for speaking up and allowing us to get that sticker on your Nissan. See you at your next service. Gary Lewis Service Manager Frederick Nissan P.S. Don't forget you can now schedule your next service right from your phone at www.FrederickNissan.com and click on the service link!

October 14, 2011

Friendliness and cleanliness define this dealer. The employees are welcoming and accommodating to customers and I am very impressed by the cleanliness of the facility. The waiting room is comfortable a More

by skey1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the man who checked me in but he was accommodating and friendly. Amanda Shrift was the other person.
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