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Younger Nissan of Frederick - Service Center
Frederick, MD
636 Reviews
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636 Reviews of Younger Nissan of Frederick - Service Center
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December 08, 2011
I left my car at night there after getting a flat tire & requested an oil change & to fix the tire. First of all, I had to call 3 times just to get someone in the service department to answer the phone & & requested an oil change & to fix the tire. First of all, I had to call 3 times just to get someone in the service department to answer the phone & ask them about the tire. When she called me back she told me I needed a new tire & it would cost $170 for the tire & all of the required services that were needed (i.e. tire rotation/alignment). Even though other places had quoted me much cheaper prices, I decided to pay the extra amount at this place because I THOUGHT that the dealership was more reputable & I would rather pay more & have the peace of mind trusting that everything would be fixed correctly & efficiently. Obviously, I was incorrect because not only did they change the price to over $200 when my boyfriend went to pick up the car (which, by the way, was paid with my credit card that I did not authorize to be charged for that amount); but also when I drove the car it was wobbly & would veer to the side. According to other mechanics I spoke with, this would be either because the wrong size tire was used or they did not rotate/align the car correctly-both of which I was assured would be taken care when I spoke with the representative over the phone. I emailed the service manager, Gary Lewis, who sent me this link for feedback & before completing this survey, asked that he resolve the issue & never received a response. Now I am going to have to take a day off of work & pay another company to fix the problem I've already paid this company to do. I've lost all trust in this dealership & will never bring my car there for anything ever again. I will also make sure I share this experience with as many people as possible so that they are not taken advantage of, as I was. This dealership even makes me want to trade my Nissan in for any other vehicle because of how horrible the service is. I'm sure this company makes money bullshitting people when they're looking to buy a vehicle, but they will not follow through on their promises & will not have longevity with the reputation they are building. Frederick Nissan is just another dishonest, untrusting, conniving dealership that will hustle your for a quick buck & never follow through on their promises. More
by jbartolotta
Employees Worked With
ashley/or jessica??(not sure name of girl on phone) & gary lewis
December 08, 2011
Have not had the car no more longer then a day so I will not give a quality of work high then GOOD. It may have been great but I don't have any thing to go on right now. Did not check around for difference not give a quality of work high then GOOD. It may have been great but I don't have any thing to go on right now. Did not check around for difference prices for the work that was done at other place, I decided to go with you because the dealer should be able to do the work the correct way for what they charge for label. More
by delvean
Employees Worked With
John Konstandinidis
December 07, 2011
My routine service was quick and painless. They brought out a filter that needed replacing explaining that it wasn't necessary this time, but should be done soon. I went ahead and had it replaced but appr out a filter that needed replacing explaining that it wasn't necessary this time, but should be done soon. I went ahead and had it replaced but appreciated that it didn't HAVE to be done right then. More
by bockstad
Employees Worked With
Don't know
December 05, 2011
I found that the staff was very friendly and accommodating. The service was great however the pricing was a little pricey. The repair did take a little longer than expected. I would be coming h accommodating. The service was great however the pricing was a little pricey. The repair did take a little longer than expected. I would be coming here for all my services if the pricing was a little better and if we get regular coupons for oil changes etc. More
by bhavinsafi
Employees Worked With
Gary lewis
November 29, 2011
dealrship corrected a wind whistle that was audible when reaching speeds of over 40mph. Took one day to identify the problem and the repiair appointment took 45 minutes. reaching speeds of over 40mph. Took one day to identify the problem and the repiair appointment took 45 minutes. More
by sbauer
Employees Worked With
John Konstandinidis
October 30, 2011
Great service as usual from Frederick Nissan! Service was done quite promptly as I waited in their comfortable customer lounge. This is a great dealership! done quite promptly as I waited in their comfortable customer lounge. This is a great dealership! More
by psj1954
October 27, 2011
Great service. I was in the Frederick area, and decided to stop by Frederick Nissan to get my oil changed without an appointment. Stopped in the Frederick Nissan Dealership, Amanda greeted me and immediat to stop by Frederick Nissan to get my oil changed without an appointment. Stopped in the Frederick Nissan Dealership, Amanda greeted me and immediately got my 350Z in the shop for the oil change and a quick all over inspection. I was in and out in less than a half hour with fresh oil and everything checked. Thanks Amanda. More
by tattenn
Employees Worked With
Amanda Shrift
October 17, 2011
I was very pleased with the speed at which my oil change was performed. I hardly had sat down with my coffee when it was time to go. The waiting area was clean. There was a coffee machine that had a large was performed. I hardly had sat down with my coffee when it was time to go. The waiting area was clean. There was a coffee machine that had a large variety of coffee drinks and hot chocolate. There was popcorn, water and cookies. I saw a newspaper and magazines as well. There is also free Wi-Fi. Two large screen T.Vs were also available for viewing. I was settling in to stay a while when the advisor came to tell me I was ready to go. The price was excellant as well. $24.95 for an express oil change. Plus as a member of the Nissan One To One Rewards club I also recieved a 10.00 credit towards my oil change. The whole thing only cost 18.39. I got a comfy place to sit and a nice cafe' Latte, all in about 30 minutes. I call that a great morning. More
by Outlawdog777
Employees Worked With
Amanda
October 16, 2011
It seems that I needed a bunch of things done to my car all at the same time, so it was very expensive for me this time. 60000 mile service, new tires, alignment, etc... I am not a car guy... so I do all at the same time, so it was very expensive for me this time. 60000 mile service, new tires, alignment, etc... I am not a car guy... so I dont do my own service... but it is getting very expensive to do regular maint on a car... I understand the cost of tires etc... but even the $530 on the 60000 mile service seems excessive. These costs will push me to either learn to do basic car maint or look elsewhere for service. More
by r2mayo
Employees Worked With
john
