Younger Nissan of Frederick - Service Center

I needed to have a strut replaced on my 2011 Sentra, but I just had surgery and couldn't drive so the technician came to pick up my car at my house, fix it, and return it to my house. That is what I call t I just had surgery and couldn't drive so the technician came to pick up my car at my house, fix it, and return it to my house. That is what I call the BEST service ever! More

Purchased new truck on December 20th. Purchase contract included adding step rails and side moldings (We Owe). Made an appointment for Jan 5th while the truck was in the service bay. They checked the pai included adding step rails and side moldings (We Owe). Made an appointment for Jan 5th while the truck was in the service bay. They checked the paint color to see if side moldings came pre-painted. I understood that it might be a 3 hour wait on Jan 5th. Later decided to add a bed liner - delivery would coinside with Jan 5th appointment. I confirmed with John that the bed liner could be installed on Jan 5th as well. Arrived Jan. 5th. Asked if I was leaving the truck - I said no (I live 52 miles from the dealership). John said they could do the bed liner and the step rails, but the side moldings needed to be painted (didn't come pre-painted) and that the paint department wouldn't paint them without physically seeing the truck (which I thought Dec. 20th covered). John says they need 7-10 days to do the side moldings. I got the feeling that the side moldings were not in the building, but I don't know this for sure. So, the short version is that I'm disappointed that a "We Owe" side molding takes me a second 104 mile round trip to the dealership and that it couldn't be completed before January 19th (a full month after the truck was purchased). Ken More

John was knowledgeable about the vehicle and service needed. The job was done when promised and under quote. John explained how the part could have been damaged so future damage could possibly be preven needed. The job was done when promised and under quote. John explained how the part could have been damaged so future damage could possibly be prevented. More

My visit this time was the sixth in an attempt to correct the squeaking brakes on my 2010 Pathfinder. Evidently it took the involvement of Nissan's Technical Group to arrive at a solution, thereby, hopefull the squeaking brakes on my 2010 Pathfinder. Evidently it took the involvement of Nissan's Technical Group to arrive at a solution, thereby, hopefully, correcting the "squeak" problem. As you are aware NTG recommended the rotors be re-surfaced and new pads be installed on the front wheels. With the NTG being contacted for the repair solution, perhaps the problem has been resolved. Only time will tell and if this is the resolution to the squeak problem, it will make us satisfied. It just seems to us that this correction method should have been done on the third or fourth visit, which could have eliminated the problem early on and satisfied the customer sooner. More

Excellent! Keep up the good work. I got in the same day for an oil change and to have my brakes checked out because they were making a noise. They took care of that and two other items and finished in less for an oil change and to have my brakes checked out because they were making a noise. They took care of that and two other items and finished in less time than I was promised. Kept me apprised. Jessica was especially great. Hang on to her! More

Very satisfy for the professionalism of both Gary and Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje Doug. Thank you guys very much. Will bring my car back for follow up. Jean M. Hendje More

Made my service appointment on the easy to use online appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! appointment calendar. I received friendly competent service, great communication from my service adviser, and the work was done on time as promised! Plenty of opportunities to ask questions along the way. More

We always have a great experience. Everyone at the service section is helpful and friendly. I received excellent advice on how to best care for my car. It is a pleasure doing business with Frederick service section is helpful and friendly. I received excellent advice on how to best care for my car. It is a pleasure doing business with Frederick Nissan. More

Doug was knowledgeable, listened well and showed much attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of info attention to capturing in detail the nature of the vehicle problem. He was timely, professional and friendly, providing just the right amount of information and feedback while reviewing the full list of suggested maintenance and repair. He was able to suggest different service/repair options that would be cost conscious, all the while keeping the car on the maintenance track best suited for the vehicle. He provided updates throughout the repair process, which ultimately took several days. Franklin is extremely knowledgeable, was able to accurately pinpoint the repair issues, and provided a diagnostic review in a professional and friendly manner; he made sure everything was understood and answered all questions. Through a road test he further demonstrated and explained his analysis, all the while keeping an open mind to new developments as he actually began the repair. It is obvious that he takes much pride in his work and loves what he does, thus exuding a confidence that communicates that things will be done well -- in an orderly, methodical, and thorough manner. More