Younger Nissan of Frederick - Service Center

Great service as always. I have been a customer of the Frederick Nissan for years and have always had a postive experience. Will definitely be back next time for service. Frederick Nissan for years and have always had a postive experience. Will definitely be back next time for service. More

It is now March 20th 2012 that I am now informed my vehicle is done. You have had my vehicle since 2011. Thats around 3 months that you have been in possesion of my vehicle. With no one contacting me t vehicle is done. You have had my vehicle since 2011. Thats around 3 months that you have been in possesion of my vehicle. With no one contacting me that entire time as to what was going on. The only update I got was me going to the dealership and being told the transmission was on a boat. Couldnt give me any kind of estimation towards when it would be finished. Spouted rudely to me that a lender vehicle would not be held for me. Even astonished that I wanted one of similiar standards to use. I paid a lot of money and was kept in the dark. Was rudely spoken to. Felt as though I was bothering them to ask questions about my vehicle they were suppose to fixing. All the contact I had to have was miserable. All the driving I had to do for that time was miserable. You had my only vehicle. I tried to bring this to some attention... Apperently that fell on deaf ears. So Im on to my next option. All of this experience will never happen again to me from your establishment. More

Quick service. Friendly staff. Only downside, is I bring my own oil and filter, and I usually need the bill adjusted to reflect this. I've been there 4-5 times for oil change and tire rotation, and I always my own oil and filter, and I usually need the bill adjusted to reflect this. I've been there 4-5 times for oil change and tire rotation, and I always bring my own oil and filter, but 2-3 times now I have had to request the bill be adjusted, because I am charged for oil and filter. They are always quick to change it, without any hassle, but it would be nice if more attention was paid to putting together the final bill. I do like the service department, the staff is great. More

Service department did a great job with Nissan Leaf software upgrade. Very personable. They didn't try to push an oil change on me as I heard happens at other dealerships. Service tech appeared very software upgrade. Very personable. They didn't try to push an oil change on me as I heard happens at other dealerships. Service tech appeared very knowledgeable about the EV car & was very pleasant. Time it took for the upgrade was spot on. Apron part was on backorder...wish they would have called me with heads up on this so I could have scheduled the SW upgrade and apron install at the same time (which is what I had expected as discussed during call to make the appointment...until I got to the dealership to drop off car) More

Quick and efficient. Service person (woman with blond hair)courteous and quick. Love the reminders for the appointment.Coffee pot was empty and waiting area had not been cleaned or vacumned form the day hair)courteous and quick. Love the reminders for the appointment.Coffee pot was empty and waiting area had not been cleaned or vacumned form the day before. More

I usually have a disappointing experience at this shop, but had a pretty good one yesterday. What made this service experience so great was the employee who handled the repairs. Although Doug was the beare but had a pretty good one yesterday. What made this service experience so great was the employee who handled the repairs. Although Doug was the bearer of bad news (specifically that a car I bought used less than 1 year ago already needed a new battery and belts!!!!), it wasn't technically HIS fault and took time to explain what work was needed, and how urgent each repair was (or wasn't). He also found a quick and super-easy solution to an on-going problem that other employees have said would be incredibly complicated and expensive to diagnose and repair. I had been putting off this one small repair on my key-less entry because another employee at the service center said it could take hours of diagnosis, hundreds of dollars in labor costs, and there would still be no guarantee it could be fixed. Doug changed the battery and fixed the problem in 2 minutes. Although my overall impression of this dealership is that they do not perform due diligence to ensure customers have a consistent and prolonged positive experience with their cars & staff, the experience I had yesterday was the most positive one so far. However, despite my positive experience yesterday, I would not recommend this dealership to others. More

My car had been towed in so the dealer could make a new key for me.The servicewoman that took my information never processed my ticket. When I called the next day I was very upset that in a 24 hour period key for me.The servicewoman that took my information never processed my ticket. When I called the next day I was very upset that in a 24 hour period my key had not been made. In short the servicewoman responsibl, not only took full responsibility, but made an exra key for me. I was not easy to deal with but she was a consumate professional and made thing's "right" She is to be commended as a quality employee! More

So I dropped my 2004 Nissan Armada off for an oil change and tire rotation and balance 2/25/12 I asked on the overnight drop box if there may have been a recall for the abs system and if someone would take and tire rotation and balance 2/25/12 I asked on the overnight drop box if there may have been a recall for the abs system and if someone would take a look to see why when i use the remote to lock the car the horn does not beep. I was notified that I would need a diagnostic ran for 99.00 to see about the abs system, Mind you I have already looked on line and you tube about the products problem dted back to 2008 to present! I gave OK to run check. I was called back and informed I needed a booster and actuator plus I needed front and rear rotors and brake pads. I was given a price over the phone as well as on the receipt. I opted not to get the service at this time. I came picked up my vehicle and had a second mechanic take a look at my brakes so that I could get them fixed as soon as possible because i have endured all the problems with the cheap pads and rotors that was orignally stock when I brought the truck brand new. So as I am waiting to drop off my paper work I noticed the ten point inspection paper attached to my Nissan receipt. Well The Mechanic that worked on my vehicle marked that my brakes were Checked and Okay in the green zone. The second mechanic that took a look at my brakes stated they did not warrant repair or replaced for quite some time not even in the near future. So what the hell are you all trying to do rip customers off? I had just started coming there again because when I do get service there I like it instead of having to drive all the way to Tyson's corner when I live right here in Frederick but again I have been disappointed will no longer be brining any of our two Nissan vehicles to get serviced there again. I will endure the drive to an honest dealer. More

John was very friendly and informative. There were issues found with the engine but is under warrenty. Problem is scheduled to be fixed in next day or two. So far I have been very pleased. The price is scare found with the engine but is under warrenty. Problem is scheduled to be fixed in next day or two. So far I have been very pleased. The price is scarey but I dont know what is involved to do the service. We are a one income family right now and that really hust. But I would send anybody I could to you. Service was quick and people are friendly. Thank you; Brenda Sheltra More

I always take my car here to have work done. I trust them and that's important. because some place will tell you that you need things done when you don't. I'm not made of money.lol and that's important. because some place will tell you that you need things done when you don't. I'm not made of money.lol More