Younger Nissan of Frederick - Service Center

The service was great. The employees were very kind and helpful. Finding a car suitable to my family's needs was quick and easy. The car is still up to my standards today. helpful. Finding a car suitable to my family's needs was quick and easy. The car is still up to my standards today. More

Very friendly and fast service! I waited and had some popcorn and complimentary water. We were only waiting about twenty minutes which was perfect for my little one! popcorn and complimentary water. We were only waiting about twenty minutes which was perfect for my little one! More

We purchased our car from Frederick Nissan in August 2009. It has been very reliable and has saved us a lot in gas mileage as our other vehicle only gets 10 mpg. The cube gets about 28 in the city with 2009. It has been very reliable and has saved us a lot in gas mileage as our other vehicle only gets 10 mpg. The cube gets about 28 in the city with some highway driving. Everytime we take our car in Frederick nissan for service it is done as promised and the staff is very courteous. We could not have afforded to pay for the repairs just done that Frederick Nissan was able to have covered by our new car warranty. We are very grateful for the extra effort made by staff. Thanks for an experience that dosent seem to happen much these days... Honest and fair service.... and a company that stands behind their warranty's. Sincerely, Richard and Brenda Sheltra More

Great service as always. I have been a customer of the Frederick Nissan for years and have always had a postive experience. Will definitely be back next time for service. Frederick Nissan for years and have always had a postive experience. Will definitely be back next time for service. More

It is now March 20th 2012 that I am now informed my vehicle is done. You have had my vehicle since 2011. Thats around 3 months that you have been in possesion of my vehicle. With no one contacting me t vehicle is done. You have had my vehicle since 2011. Thats around 3 months that you have been in possesion of my vehicle. With no one contacting me that entire time as to what was going on. The only update I got was me going to the dealership and being told the transmission was on a boat. Couldnt give me any kind of estimation towards when it would be finished. Spouted rudely to me that a lender vehicle would not be held for me. Even astonished that I wanted one of similiar standards to use. I paid a lot of money and was kept in the dark. Was rudely spoken to. Felt as though I was bothering them to ask questions about my vehicle they were suppose to fixing. All the contact I had to have was miserable. All the driving I had to do for that time was miserable. You had my only vehicle. I tried to bring this to some attention... Apperently that fell on deaf ears. So Im on to my next option. All of this experience will never happen again to me from your establishment. More

Quick service. Friendly staff. Only downside, is I bring my own oil and filter, and I usually need the bill adjusted to reflect this. I've been there 4-5 times for oil change and tire rotation, and I always my own oil and filter, and I usually need the bill adjusted to reflect this. I've been there 4-5 times for oil change and tire rotation, and I always bring my own oil and filter, but 2-3 times now I have had to request the bill be adjusted, because I am charged for oil and filter. They are always quick to change it, without any hassle, but it would be nice if more attention was paid to putting together the final bill. I do like the service department, the staff is great. More

Service department did a great job with Nissan Leaf software upgrade. Very personable. They didn't try to push an oil change on me as I heard happens at other dealerships. Service tech appeared very software upgrade. Very personable. They didn't try to push an oil change on me as I heard happens at other dealerships. Service tech appeared very knowledgeable about the EV car & was very pleasant. Time it took for the upgrade was spot on. Apron part was on backorder...wish they would have called me with heads up on this so I could have scheduled the SW upgrade and apron install at the same time (which is what I had expected as discussed during call to make the appointment...until I got to the dealership to drop off car) More

Quick and efficient. Service person (woman with blond hair)courteous and quick. Love the reminders for the appointment.Coffee pot was empty and waiting area had not been cleaned or vacumned form the day hair)courteous and quick. Love the reminders for the appointment.Coffee pot was empty and waiting area had not been cleaned or vacumned form the day before. More

I usually have a disappointing experience at this shop, but had a pretty good one yesterday. What made this service experience so great was the employee who handled the repairs. Although Doug was the beare but had a pretty good one yesterday. What made this service experience so great was the employee who handled the repairs. Although Doug was the bearer of bad news (specifically that a car I bought used less than 1 year ago already needed a new battery and belts!!!!), it wasn't technically HIS fault and took time to explain what work was needed, and how urgent each repair was (or wasn't). He also found a quick and super-easy solution to an on-going problem that other employees have said would be incredibly complicated and expensive to diagnose and repair. I had been putting off this one small repair on my key-less entry because another employee at the service center said it could take hours of diagnosis, hundreds of dollars in labor costs, and there would still be no guarantee it could be fixed. Doug changed the battery and fixed the problem in 2 minutes. Although my overall impression of this dealership is that they do not perform due diligence to ensure customers have a consistent and prolonged positive experience with their cars & staff, the experience I had yesterday was the most positive one so far. However, despite my positive experience yesterday, I would not recommend this dealership to others. More

My car had been towed in so the dealer could make a new key for me.The servicewoman that took my information never processed my ticket. When I called the next day I was very upset that in a 24 hour period key for me.The servicewoman that took my information never processed my ticket. When I called the next day I was very upset that in a 24 hour period my key had not been made. In short the servicewoman responsibl, not only took full responsibility, but made an exra key for me. I was not easy to deal with but she was a consumate professional and made thing's "right" She is to be commended as a quality employee! More