Younger Nissan of Frederick - Service Center

Very positive experience being the first time at this dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was able to turn a mechanical failure with my Nissan Altima into a positive knowing that now I'm driving a safer car. Thanks to all. More

I was in for a second key to be made for our 350Z. Everyone was extremely friendly and helpful, and the lounge was great providing beverages and popcorn! Just the cost of the key was disappointing...a Everyone was extremely friendly and helpful, and the lounge was great providing beverages and popcorn! Just the cost of the key was disappointing...a lot of money for such a small thing! We will certainly keep Frederick Nissan in mind for any future work. More

Not only was Amanda friendly and knowledgable, the mechanic that worked on the car was as well! We were also expecting the price for the oil change to be a lot higher...we were pleasantly surprised! mechanic that worked on the car was as well! We were also expecting the price for the oil change to be a lot higher...we were pleasantly surprised! The checklist that the mechanic fills out was an added bonus. We will continue to have our car serviced by you. More

I have so far only had oil changes here but my experience has been great. Nice people and clean and accommodating waiting area. I've never had to wait longer than expected. has been great. Nice people and clean and accommodating waiting area. I've never had to wait longer than expected. More

Took my car in for service. Was met quickly and was processed through quickly. Work was completed on time. No issues to report. Recommend Gary Lewis and his staff for your repair work. processed through quickly. Work was completed on time. No issues to report. Recommend Gary Lewis and his staff for your repair work. More

Express service for an oil change and to change a light bulb.....express service was so express...almost 90 minutes...way too long. Only off one day a week and it does not take 90 minutes to do an oil chan bulb.....express service was so express...almost 90 minutes...way too long. Only off one day a week and it does not take 90 minutes to do an oil change. Maybe you schould have appointments, it could go faster. Anyway, I will be back, just hope it it is faster. More

My experience with the service was fine, as it has been for 10 years and 2 Nissans I have bought and had serviced from Frederick Nissan, but I am extremely unhappy when the tires of my used Z that I was to for 10 years and 2 Nissans I have bought and had serviced from Frederick Nissan, but I am extremely unhappy when the tires of my used Z that I was told were new when I bought it 6 months ago, were recommended for replacement due to wear and misalignment only 4000 miles later at a cost of over $800. When I purchased the car I specifically asked if the tires were new and my salesperson said yes, because she could see the rubber nubs on the rim of the tires indicating they were new. She even remarked how fortunate I was as this was not always the case. At the service appointment I asked that the tires/alignment be checked because the car occasionally pulled Right or Left. I was told the tread wear was extreme on the front tires, and new tires were recommended. When I questioned this considering having been told they were new, I was told no, only the rear tires were new, the front had "passed Maryland Inspection" and were not new. This means I was significantly misled when I purchased the car, so you can imagine my frustration when no one in the dealership I spoke with would stand behind the salesperson's statement of new tires when I bought the car. Even if I had been told the tires were not new, wearing out in only 6 months from passing inspection should be unacceptable standards for selling a vehicle. I am extremely disappointed in the service I received, and although everyone was cordial and professional, I was told "there is nothing I can do" when I questioned the tire situation. I would appreciate a response to this commentary. More

I recieved great customer service from Garys group as well as a quick repair. Even though I was outside of the free pick up radius, Gary still sent one of his guys to pick me up at my house. I've had m well as a quick repair. Even though I was outside of the free pick up radius, Gary still sent one of his guys to pick me up at my house. I've had my Nissan Titan for 7 years now and have always had it serviced at Frederick Nissan. I only wish my Titan was as reliable as the folks in the service department at Frederick Nissan. My next truck will be anything other than a Nissan but I will still probably have it serviced at Frederick Nissan. More

This was my first visit to the service department and I was pleasantly surprised by how friendly everyone was and how quickly the work was performed. was pleasantly surprised by how friendly everyone was and how quickly the work was performed. More

Leonie was friendly and helped me out right away. When I returned to pick up my car, she explained to me additional work that needed to be done and gave me the option to have my car serviced then or make an returned to pick up my car, she explained to me additional work that needed to be done and gave me the option to have my car serviced then or make an appointment. She did not pressure me into making a decision. More