Younger Nissan of Frederick - Service Center

I am extremely disappointed with that my 2005 Altima's floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact tha floorboard has rusted through and neither Nissan or the dealership are willing to assume liability for faulty material used by Nissan or the fact that the my car had been serviced/inspected on numerous occasions and the service techs did not either notice or mention to me about the corrosion--I'm sure some rust had to have been visible to them. I want to make clear that I had no problem with John personally...he was very courteous and helpful. I am extremely disappointed and saddened by the fact that neither the manufacturer or the dealer stand by their so-called "Lifetime Corrosion Warranty" that's referenced in my Owner's manual. I will NEVER purchase another Nissan vehicle for this reason! More

Great experience. Doug helped me with the rental too, gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. gave me rides back and forth, kept me updated with the work in process, awesome.Not much else to say. More

Leonie was very accommodating and helpful. She went over everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in a everything that was done as well as the gentlemen that picked me up from my office was very polite as well. Thank you, it is always nice coming in and dealing with anyone at the dealership! More

Very positive experience being the first time at this dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was dealer. From the time I placed the call in the morning to the time I picked up the car in the afternoon. The dealer thru their quality personnel was able to turn a mechanical failure with my Nissan Altima into a positive knowing that now I'm driving a safer car. Thanks to all. More

Not only was Amanda friendly and knowledgable, the mechanic that worked on the car was as well! We were also expecting the price for the oil change to be a lot higher...we were pleasantly surprised! mechanic that worked on the car was as well! We were also expecting the price for the oil change to be a lot higher...we were pleasantly surprised! The checklist that the mechanic fills out was an added bonus. We will continue to have our car serviced by you. More

I was in for a second key to be made for our 350Z. Everyone was extremely friendly and helpful, and the lounge was great providing beverages and popcorn! Just the cost of the key was disappointing...a Everyone was extremely friendly and helpful, and the lounge was great providing beverages and popcorn! Just the cost of the key was disappointing...a lot of money for such a small thing! We will certainly keep Frederick Nissan in mind for any future work. More

I have so far only had oil changes here but my experience has been great. Nice people and clean and accommodating waiting area. I've never had to wait longer than expected. has been great. Nice people and clean and accommodating waiting area. I've never had to wait longer than expected. More

Took my car in for service. Was met quickly and was processed through quickly. Work was completed on time. No issues to report. Recommend Gary Lewis and his staff for your repair work. processed through quickly. Work was completed on time. No issues to report. Recommend Gary Lewis and his staff for your repair work. More

Express service for an oil change and to change a light bulb.....express service was so express...almost 90 minutes...way too long. Only off one day a week and it does not take 90 minutes to do an oil chan bulb.....express service was so express...almost 90 minutes...way too long. Only off one day a week and it does not take 90 minutes to do an oil change. Maybe you schould have appointments, it could go faster. Anyway, I will be back, just hope it it is faster. More

My experience with the service was fine, as it has been for 10 years and 2 Nissans I have bought and had serviced from Frederick Nissan, but I am extremely unhappy when the tires of my used Z that I was to for 10 years and 2 Nissans I have bought and had serviced from Frederick Nissan, but I am extremely unhappy when the tires of my used Z that I was told were new when I bought it 6 months ago, were recommended for replacement due to wear and misalignment only 4000 miles later at a cost of over $800. When I purchased the car I specifically asked if the tires were new and my salesperson said yes, because she could see the rubber nubs on the rim of the tires indicating they were new. She even remarked how fortunate I was as this was not always the case. At the service appointment I asked that the tires/alignment be checked because the car occasionally pulled Right or Left. I was told the tread wear was extreme on the front tires, and new tires were recommended. When I questioned this considering having been told they were new, I was told no, only the rear tires were new, the front had "passed Maryland Inspection" and were not new. This means I was significantly misled when I purchased the car, so you can imagine my frustration when no one in the dealership I spoke with would stand behind the salesperson's statement of new tires when I bought the car. Even if I had been told the tires were not new, wearing out in only 6 months from passing inspection should be unacceptable standards for selling a vehicle. I am extremely disappointed in the service I received, and although everyone was cordial and professional, I was told "there is nothing I can do" when I questioned the tire situation. I would appreciate a response to this commentary. More