Younger Nissan of Frederick - Service Center

Your team, and Leonie in particular, made what could have been a major headache into a minor inconvenience. Leonie was terrific in keeping me informed. I really appreciated the loaner - it really simplifie been a major headache into a minor inconvenience. Leonie was terrific in keeping me informed. I really appreciated the loaner - it really simplified the experience. I think the price was reasonable. It would have been nice if the technician recreated the problem before dropping the gas tank. I'll be back, hopefully not too soon. More

I received a call early on Monday morning from John; and he relayed what the problem was. He explained everything very well in detail and the cost of repairing it. At that time, it was determined that it he relayed what the problem was. He explained everything very well in detail and the cost of repairing it. At that time, it was determined that it would take approx. 2 days for the vehicle to be fixed, and John offered me a loaner car at no charge. I told him that I would be there before 5:30pm that day to pick up the loaner. When my husband and I arrived; John said that he had more news; good news; the work on my Xterra was completed and the tech was taking it on a test drive. If the tech was satisfied, then it would be ready to go. Apparently, the tech worked all day, and skipped lunch to get this job done. John told us that this is the kind of person this particular technician is. He is focused and likes to complete his work without interruption. What was thought to be a 2 day job, turned out to be several hours. We would like to recognize both John and Danny for their excellent service and dedication. I really appreciate it. More

2008 Rogue brought in for oil change and to explore oil leaking on driveway. Doug and tech team identified problem (transmission oil cooler), located parts and put my wife in a short-term rental car in no leaking on driveway. Doug and tech team identified problem (transmission oil cooler), located parts and put my wife in a short-term rental car in no time at all. Car was repaired next day and my wife made all her commitments requiring driving. She was very pleased and commented on the service to me. More

Very please with my time and service at your dealership. Will come back for my service there.Will tell everybody about the time I was there. Will come back for my service there.Will tell everybody about the time I was there. More

Staff was ready at my scheduled time for service and the car was finished when promised. The staff was very friendly and receptive to my questions. car was finished when promised. The staff was very friendly and receptive to my questions. More

From the time i drove into the service center i was waited on with due diligence and profesionalism takeing my request for the service i needed and asking me if i had ever been there and than taking it waited on with due diligence and profesionalism takeing my request for the service i needed and asking me if i had ever been there and than taking it from there directing me to the waiting area never asking me my name etc which was great. the next time she spoke to me she called me by name super job Amanda. I would also like to thank Doug Rice my agent i do look for when i come in for service other than and the quick oil change that i needed this day. he took the time to say good day nice to see me and shook my hand. I would like to thank the following employees for smileing and saying hello. Alvin Baylor-Gary Lewis-Devynn White Many others walked by but didn't give me the time of day. I like walking around the show room when i first arrive and see if there are any new models on the floor. More

They got me in and out within an 1.5 of setting the appointment in the morning. They did a good job in figuring out what the problem was. appointment in the morning. They did a good job in figuring out what the problem was. More

Leonie was very cheerful, friendly and helpful. She went out of her way to answer my questions and provided very useful information that I was not aware of. Very professional service person. out of her way to answer my questions and provided very useful information that I was not aware of. Very professional service person. More

I have been here before. I love the way I am treated. I have never had a problem when coming to this dalership. I came in on my lunch break for an express oil change and I was out in a flash. I had jus have never had a problem when coming to this dalership. I came in on my lunch break for an express oil change and I was out in a flash. I had just sat down in the lounge and was having a nice bag of hot fresh popcorn and enjoying the Free Wi-FI when Amanda came out and told me I was all ready to go!!! I went to the checkout and paid only 24.99 for my oil change and mulitpoint inspection and I was out the door!!! I highly recommend this dealership. More

I have dealt with one person when getting my truck serviced. Amanda has been great and the service is fantastic. I have never waited more than 25 minutes to get my truck serviced. serviced. Amanda has been great and the service is fantastic. I have never waited more than 25 minutes to get my truck serviced. More