Younger Nissan of Frederick - Service Center

I brought my 2010 Cube in for 30,000 mile maintenance. I was told what would be done and that it would take about 2 hours for this to be completed. After waiting about 45 minutes I looked into the maintena was told what would be done and that it would take about 2 hours for this to be completed. After waiting about 45 minutes I looked into the maintenance bay and saw my car. It was sitting unattended with no service technician near it. I watched it for another 15 to 20 minutes and still no one was working on my car. Then a technician came with some paperwork and drove it away. I assumed it was going elsewhere for additional work. Five minutes later the service advisor came and told me my car was ready. She went over the paperwork and gave me a bill for over $500. I do not know how all this work, $500 worth could be accomplished in so little time. In addition, when I went to get my car I assumed it would be washed as I am a member of the VIP Program. It wasn't. To be honest, if the car was not washed as promised what other work was not done in the limited time it was there? More

All experiences that I have had at this dealership have been excellent. All my interactioins have been positive and informative. There is complete transparency when you can actually watch the cars being se been excellent. All my interactioins have been positive and informative. There is complete transparency when you can actually watch the cars being serviced through the window while waiting. More

I have an Infiniti. The prices for service are very responsible. The 100 point inspection is excellent. I will definitely bring my car back from here on. Doug is excellent to work with. responsible. The 100 point inspection is excellent. I will definitely bring my car back from here on. Doug is excellent to work with. More

So far the service we've received has been pretty good. (only 1 visit so far). The car was purchased on a Saturday, arrangements made the following week to apply the Super Polysteel protectant and instal (only 1 visit so far). The car was purchased on a Saturday, arrangements made the following week to apply the Super Polysteel protectant and install the remote start. The vehicle needed to be cleaned up after we arrived and it was noticed by your service advisor (Ms Leonie Null) that the cleanliness was not up to your dealership's standards so it was 'rinsed' off before we took possession. After we departed the dealership, we noticed that, even though the car had been detailed, the windshield - both inside and out needed additional cleaning. Driving into the setting sun it was very difficult to see through the streaks. That's really the only complaint - the windshield didn't seem to meet your standards. We'll be back though - I'm sure it was only an oversight - particularly since we picked it up on a Friday afternoon. (folks were probably thinking about the weekend). More

Gary and Doug are awesome people to have on your team Steve.I will buy a new car from your dealership when the time comes due Steve, thanks for the great service. Steve.I will buy a new car from your dealership when the time comes due Steve, thanks for the great service. More

John greeted me with a smile. I came for an oil change, but was within 100 miles of my 15,000 servicing. John worked with me to get that done quickly as I had a meeting in 2 hours. I didn't expect such q but was within 100 miles of my 15,000 servicing. John worked with me to get that done quickly as I had a meeting in 2 hours. I didn't expect such quick service, but now it's done before my trip next week. Thanks John.. More

Came in for a 180,000 tune-up. Doug usually takes care of me but he was busy when I arrived so John stepped in right away. That's the great customer service I'm come to expect from Frederick Nissa. I li of me but he was busy when I arrived so John stepped in right away. That's the great customer service I'm come to expect from Frederick Nissa. I like the new setup of the service advisor's work stations too. As always, the technician did a great job on the service and spotted an item I hadn't noticed myself recently. With the advisor's and tech's knowledge, experience and workmanship, I should hit 200,000 miles easy! As always, Cheryl got me checked out quickly even with training a new cashier, who seemed to be cathing on rather quickly. More