Younger Nissan of Frederick - Service Center

Both Gary Lewis and Doug Rice went the extra mile to obtain the software upgrade to the siriusxm radio and (so far) the issue of 'loading' on the radio has been resolved. They also worked with the servi obtain the software upgrade to the siriusxm radio and (so far) the issue of 'loading' on the radio has been resolved. They also worked with the service department to repair a 'scuff' mark on the steering wheel cover that had been pending for some time. Additionally, they worked with SiriusXM to obtain some special pricing to enable me to acquire a six month subscription to better evaluate the siriusxm programming since the three month trial subscription had expired. Very pleased with the customer service provided by Gary and Doug. More

There is a problem with my battery. I was left stranded. I got a jump start and the following day, went to my mechanic. My battery was tested and showed it was bad. I drove from my house in PA to your Nissa I got a jump start and the following day, went to my mechanic. My battery was tested and showed it was bad. I drove from my house in PA to your Nissan dealership in MD the following day where now I was told the battery was fine. My battery was not replaced. Is it possible that it had a charge since I had just drove it 45 min.? I don't know but am just asking. I felt Doug was very nice and did what he could. I am not happy. Looking back I should have asked for a manager. I know there is a problem with the battery. What a shame Nissan will not stand by its product. Today I am going to purchase a new battery so I do not get stranded again. That is a shame since my battery is still covered by Nissan. Extremely disappointing. More

I came in for an oil change. Gary was very polite and professional. Great customer service. Going to recommend Frederick Nissan to all my friends. professional. Great customer service. Going to recommend Frederick Nissan to all my friends. More

Every time I bring my vehicle to Nissan to have it checked, I get the best service ever. Doug Rice makes me feel like I'm the only customer he has. He walks me through everything the mechanics are g checked, I get the best service ever. Doug Rice makes me feel like I'm the only customer he has. He walks me through everything the mechanics are going to do to my car. He makes sure that I am completely satisfied. He explains everything about my car. I have recommended to all of my friends that they should use this repair shop...whether they have a Nissan or not. I trust Doug to make sure that everything is done properly. I refuse to purchase a Hyundai because I do not trust their service area...I always had the feeling they fixed my car only to find a bunch of other things wrong with it. I trust Doug. More

I have found the service at Frederick Nissan to be consistently prompt and efficient. The employees are friendly and helpful. The waiting area is always neat, clean, and comfortable. The check out consistently prompt and efficient. The employees are friendly and helpful. The waiting area is always neat, clean, and comfortable. The check out process is easy and quick. More

The friendliness of Mike and the cutomer service and attention he provided was excellent! I know Mike does not set the repair prices but you guys need to be more competitive. I came in for a diagnostic attention he provided was excellent! I know Mike does not set the repair prices but you guys need to be more competitive. I came in for a diagnostic test on my wifes Pathfinder and found out that the recalled fuel level sending unit has shorted out, again (was replaced once under the recall notice). Now you want to charge me $400 to replace a $80 part. Really?! I'm taking this issue up with Nissan HQ but my issue is with the labor charge. This is 5 times the price of the part. Really?! You also conducted a multi-point inspection and found a couple of maitanance items (sway-bar bushing and transmission fluid replacement) that need attention. I took these results and did some price comparision and found that I am able to have these completed for $150 less than what your dealership quoted. You want to charge me $390 where I can get this done for $240 elsewhere. I know you are in the business to make money but over charging your customers is not the way to go. I know all dealerships overcharge for repairs but that doesn't make it right or fair. And claiming you use only Nissan parts, etc for someone on a tight budget just doesn't fly. Just so you know. Please reconsider your price structure and make it more competitive. Personally, I would rather service 100 vehicles at a competitive price and make more money than service 40 at a higher price and make less. More

Doug was very helpful and is a very good employee for you!! However, I have one complaint - not about him but about your organization. I was called by your dealership - i think it was amanda and she of you!! However, I have one complaint - not about him but about your organization. I was called by your dealership - i think it was amanda and she offered me a free oil change over the phone. That's why I came in. However when I arrived, Doug told me that I needed a coupon that I was never told that I needed. Fortunately, Doug found a coupon for me and we completed the service. More

Pleasure to deal with Doug. Explained everything in depth as needed, kept me up to date on the status of the vehicle, and helped me deal with some price issues. as needed, kept me up to date on the status of the vehicle, and helped me deal with some price issues. More

After 2 years with my Versa, and EXCELLENT service, I'm sorry to say my experience Saturday, 9/22/12, was TERRIBLE. I arrived at 9:25, and didn't get out until 11:10. It seems there was a problem obtaini sorry to say my experience Saturday, 9/22/12, was TERRIBLE. I arrived at 9:25, and didn't get out until 11:10. It seems there was a problem obtaining an oil filter, (Chevrolet), which kept us there a ridiculously long time. My daughter missed a riding lesson, that I hope I don't end up having to pay for. Also, if I didn't remind them to reset the computer to notify when oil change is needed, it wouldn't have gotten done. That took an additional 10 - 15 minutes. (Chevrolet) If you continue to sell/service other makes of automobiles, your people need to be more familiar, or READ THE SERVICE MANUAL, like I did. More

I was very disappointed that the battery of my new 2012 Nissan titan was not working properly , I was so frustrated because the vehicle left me sitting 3 times during the weekend until it was finally towed Nissan titan was not working properly , I was so frustrated because the vehicle left me sitting 3 times during the weekend until it was finally towed, on Monday the dealer called me to informed me the issue with the battery and what they did to resolve the problem, I was able to pick up my vehicle on Monday afternoon, as far as the dealership and their customer service I give them a 5star but this vehicle has given me a couple of problems that now I am thinking about switching to a Chevrolet. More