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Younger Nissan of Frederick - Service Center

Frederick, MD

4.6
633 Reviews

633 Reviews of Younger Nissan of Frederick - Service Center

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October 27, 2013

I had to take my car in for service and was worried about the wait since I had my daughter with me. Upon arrival at the gate, Gary greeted me and started the paperwork. Doug finish the process and suggeste More

by Yarhaxia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lacoe Alltop
October 27, 2013

The semi-annual lunch that was provided as I waited to have my car serviced was excellent. My wife was given a free key container, and I enjoyed watching NCAA football on the television. Everyone in the More

by RoySimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 05, 2013 -

Younger Nissan of Frederick responded

Way to go Sergiu! Thank you for your kind words. We are glad to know that you're experience was truly exceptional. Regards, Steve Farley GM

October 23, 2013

I have been having my Nissan cars serviced at Frederick Nissan and spent thousands of dollars there for 13 years, trusting you advice completely, but after the last service visit I believe I will have to g More

by dcporter5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 16, 2013 -

dcporter5 responded

Since I wrote this survey I was contacted by the Service Manager, Gary Lewis, and had a long conversation with him. They have explained how they made the mistake in the paperwork that led me to believe the work was to be done ASAP. They have spoken to their technicians so this doesn't happen again. I am confidant that the situation has been handled on their end and am comfortable taking my car back to have service there in the future. I am happy that they responded so quickly to my survey and have tried to put me first with this issue. Apology accepted!

October 14, 2013

Sergiu was very friendly and respectful. I needed an oil change thru the "Express" lane service; waiting time for service was exactly as he quoted. He gave me a print out of what I should have checked at m More

by cm2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 11, 2013

Doug and his Lead Technician (can't remember his name) were just outstanding. I usually do my own work, but decided to give this dealership service a shot. I am floored at just how good the servic More

by eoyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lead Technician
September 29, 2013

I cannot say enough about the efficiency and friendliness of the service, especially Doug Rice, who has been there for years. I always have a positive experience. The are honest and very clear about what k More

by Year2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 24, 2013

I needed 2 tires mounted and balanced on my Subaru outback. I was informed you have the hunter road-force balancing machine which is a preference of mine. I called Phil in service and he indicated he More

by kiljoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
phil (service)
September 20, 2013

I purchased my 2007 Versa SL at Younger Nissan in May 2007. I have always had my Versa serviced at Younger Nissan and for the most part always worked with Doug Rice to get any service needs addressed. More

by Totters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 18, 2013

Was able to drop my vehicle off for service the same day I called. Unfortunately I can't remember the nice gentlemen's name ( I think Bob??), who helped me when I arrived. He was very kind and attentive. More

by lgtrainor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob (???)
September 18, 2013

Just basic service was performed, but we appreciate the friendly customer service and quality of work that was done. We've been pleased with the Altima and the sales/service since it's purchase. More

by Lou Canale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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