Younger Nissan of Frederick - Service Center
Frederick, MD
633 Reviews of Younger Nissan of Frederick - Service Center
Personnel was very helpful, service not very knowledgeable Brought our "new to us' 2013 Infiniti in for what seemed to be a simple issue of dash lights (traction and brake) coming on frequently. After several Brought our "new to us' 2013 Infiniti in for what seemed to be a simple issue of dash lights (traction and brake) coming on frequently. After several phone calls and an in person consult with the service manager our car was sent home with no repair being done. Once we got it home and did some research on our own, we added some brake fluid and remedied the situation ourselves. Really glad we fixed the problem but feel like the service department should have been able to take care of this right away. I am a little disappointed that Frederick Nissan does not seem to want to stand behind their sales. I sure hope this is not the case. In addition, the condition of our car when we got it back was terrible. We had some paint work done. There was overspray all over the back windshield and all over the back seat and inside of the back door. What happened to cleaning and washing the cars after service? What happened to real customer service? More
Great Experience Let's face it... dealerships get a bad rap and from my experience deservedly so. I felt comfortable at Younger every step of the way. The communica Let's face it... dealerships get a bad rap and from my experience deservedly so. I felt comfortable at Younger every step of the way. The communication was great and I feel like I got value for the money I spent. More
Great Service Mr.Rice helped me out when I was concerned about my 19 year old Nissan truck. He really listened to my concerns and the work was done on time and way Mr.Rice helped me out when I was concerned about my 19 year old Nissan truck. He really listened to my concerns and the work was done on time and way under my budget. Thanks so much service team at Nissan. More
Always had great service everytime Sergiu, Doug & Mike have always greeted me with a smile. Everyone goes over any of my concerns and give me their recommendations on what needs to be d Sergiu, Doug & Mike have always greeted me with a smile. Everyone goes over any of my concerns and give me their recommendations on what needs to be done. I readily appreated all their time and it is a pleasure coming in to a service center where everyone is always in a happy mood. Thanks' to all of you More
Great Job! Have been using Younger Nissan, and specifically Doug Rice to service my '09 Maxima. They do a great job of handling their clients. I would highly rec Have been using Younger Nissan, and specifically Doug Rice to service my '09 Maxima. They do a great job of handling their clients. I would highly recommend them! More
Great all around! Jim was an excellent salesperson, it took me about 3 months to finally make my purchase mostly because it was around the holidays. He never made me fe Jim was an excellent salesperson, it took me about 3 months to finally make my purchase mostly because it was around the holidays. He never made me feel pressured to buy and never made me feel like I was missing an opportunity. When I came in to purchase he was readily available, kind, and cared about finding something within my budget. The college grad program is a great deal! I also got service done recently with Sergiu, he was AMAZING! I had been in twice before for oil change & his service was above and beyond. I pulled up & without any awkwardness he offered me what I needed for my car, again without making me feel pressured to purchase. He told me what was important & gave me a list of things to keep in mind for future visits. Overall he gave me a wait time that was ACCURATE! He didn't make me feel like I was an idiot, he explained everything in layman's terms. Awesome job!! More
great service everytime each time I visit the service center I always receive the best service everyone is so helpful and informative I would recommend this service center fo each time I visit the service center I always receive the best service everyone is so helpful and informative I would recommend this service center for sure. I would like to say especially thanks Sergiu for his help during this last service call in explaining my next service requirements he was very helpful and informative. I also appreciate how friendly and accommodating all of the shuttle drivers are. My last two service calls I have been able to accomplish other tasks within the area and it helps me make the most of my time. More
Service I would like to thank Allen for his customer service and professionalism during my last visit. I had a concern with squeaky brakes. The service tech I would like to thank Allen for his customer service and professionalism during my last visit. I had a concern with squeaky brakes. The service tech determined dust and dirt were causing the problem and gave me the cost to fix. I thought the cost was excessive. I also thought the cost to check for the issue was not fair as the tires had been pulled for rotation earlier during an oil change and rotation. He was very accommodating in waiving the fee and gave me a solution to remedy the squeaking. He made my visit great. Thank you Allen. More
Wonderful Dealership performed the needed repairs and informed me of things that would require my attention in the future. At no time was there any pressure to Dealership performed the needed repairs and informed me of things that would require my attention in the future. At no time was there any pressure to perform the work now. This was a great relief. I will be back... More
Always great service Came in to get my usual oil change and tire rotation. Sergiu attended to me as he has done previously in a professional but kindly manner. Though I o Came in to get my usual oil change and tire rotation. Sergiu attended to me as he has done previously in a professional but kindly manner. Though I opted out of the full service being offered at that time, Sergio explained the benefits of such without trying to "sell" me the service. He gave me an excellent suggestion for my next service visit. I was in and out in under 30 minutes. Why didn't I give this visit a 5 star - my hub cap was not replaced properly so I had to redo when I got home. More