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Younger Nissan of Frederick - Service Center

Frederick, MD

4.6
633 Reviews

633 Reviews of Younger Nissan of Frederick - Service Center

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December 06, 2015

service Doug is very professional, he has very good cumstomer service skills and knowledges about car maintenance. The service manager Jason is very frendly. More

by Tat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2015 -

Younger Nissan of Frederick responded

Trust in your service department, and the folks that keep your vehicle running in tip top shape is paramount! We depend on our cars everyday, and when something goes wrong it can be very frustrating. Our approach is to take that frustration away by providing excellence in customer / vehicle care...in a timely, friendly and efficient manner. Sounds like we did just that! Thank you for sharing your experience in this review and for putting your trust in Younger Nissan of Frederick. Please don't hesitate to give us a call if we can be of further assistance. Sincerely, Steve Farley GM -Younger Nissan

December 01, 2015

Disappointed I bought a Nissan Rogue 2011 at Younger Nissan in Frederick, MD. They told me it was a 4 cylinder vehicle. That's not true. After 4 months, after so m More

by FranciscoPolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Nick Dibiase, Kevin Caudell
November 02, 2015

Collision Center makes my Frontier new again. I bought a new Nissan Frontier this summer and with less than 2700 miles, was a victim of a parking lot mishap (ok, hit and left scene). Brandi at th More

by Nick T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi & Shawn in Collision Center
Nov 18, 2015 -

Younger Nissan of Frederick responded

I know how unsettling it can be to have a vehicle damaged, especially in a hit and run scenario. We hope that perhaps it has been a consolation, knowing that your Frontier was taking very good care of during the repair process. Brandi and the entire Younger Nissan Body Shop team take great pride in the work they do. You can trust that when they say it will be good as new if not better - that they mean business. Thank you so much for sharing your thoughts and experience in this review. It goes a long way towards helping us improve our customer service experience. Please let us know if we can be of further assistance. Steve Farley, GM-Younger Nissan

October 13, 2015

Good but expensive The dealership staff was very friendly but scheduled service took a long time. My car was there from 10a-5p to get brakes and rotors. The price seemed More

by Saubertin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2015 -

Younger Nissan of Frederick responded

We thank you for taking the time to let us know about your service experience at Younger Nissan. We do apologize for the inconvenience in the long day of service. Our team of experts are thoroughly trained in all things Nissan, so you can always trust that your vehicle will be serviced to the highest quality and Nissan safety standards. Once again, we thank you for taking the time to let us know how we are doing. If we can be of further assistance, please feel free to give us a call. Steve Farley GM - Younger Nissan

October 12, 2015

Oil change and rotation went well. I recently took my 2013 Murano in for an oil change and tire rotation. I had a coupon that made the price very reasonable, otherwise it may not have More

by jnps37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 13, 2015 -

Younger Nissan of Frederick responded

Thank you so much for taking the time to tell us about your experience at Younger Nissan; and for giving us the opportunity to service your Murano. Our Nissan certified technicians are highly trained to provide the best Customer Car Care possible for your Nissan. We do hope you will choose to return for all of your service and automotive needs in the future. Please let us know if we can be of further assistance. Steve Farley GM - Younger Nissan

October 05, 2015

30k servicing visit Web was easy to use to get an appt. the service tech was excellent and found a way to reduce my costs while providing the full service requirements of More

by Arch3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Bostic
Oct 06, 2015 -

Younger Nissan of Frederick responded

That is great news! An easy process, efficient service and saving money is the perfect win-win situation. We are happy to hear that our team went beyond meeting your expectations in providing exceptional service. Thank you for taking the time to let us know how we are doing! Please don't hesitate to give us a call if we can be of further assistance. Steve Farley GM - Younger Nissan

September 28, 2015

Great Service and Personnel The Younger crew did a very good job as usual on routine maintenance on a 2013 NV Passenger van. A miscommunication led me to have to bring the van b More

by nvp2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bromwell
Oct 05, 2015 -

Younger Nissan of Frederick responded

Happy to hear that the service on your 2013 NV was completed to your satisfaction. We apologize for the inconvenience of having to return the next day, and thank you for your patience and understanding in that situation. As we always strive for the very best service possible, it is nice hear for you on how we are doing. Thank you for taking the time to let us know! Steve Farley GM - Younger Nissan

September 26, 2015

Expectations finally met As an active duty military member my nissan and i have been all over the country and interacted with aeveral bissan dealers throughout. My experience More

by Bosticdj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get the name if the technician, Allen Bostic
Oct 05, 2015 -

Younger Nissan of Frederick responded

Outstanding News! We love to hear how we are doing, and we certainly appreciate you letting us know. Sounds like you and your Nissan have quite the travel story to tell. Thank you for trusting in our service team here at Younger Nissan with your automotive repair needs. Please don't hesitate to let us know if we can be of further assistance. More importantly, Thank you for your Service! Steve Farley GM - Younger Nissan

September 24, 2015

awesome experience They take the time to do things right at this dealership, they listen to your concerns. If you need a new or used car see Steve Farley, he is a great More

by alanidoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Allen Bostic
Oct 05, 2015 -

Younger Nissan of Frederick responded

Thank you so much for your kind words. We take great pride here at Younger Nissan in making sure your new vehicle purchase or service work is exceptional. Your opinion is very important to us and we appreciate you letting us know how we are doing. Please let us know if we can be of further assistance. Steve Farley GM - Younger Nissan

September 23, 2015

Thermostat not working I took an appointment for the heat not working. They had my car repaired and returned to me the same day. Great customer service from Doug Rice as alw More

by ssagna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2015 -

Younger Nissan of Frederick responded

Yikes! That is never fun. I am happy to hear that Doug was able to get the thermostat fixing! We sincerely appreciate your business and value your kind feedback. Regards, Steve Farley GM/Managing Partner

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