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Younger Nissan of Frederick
Frederick, MD
2,911 Reviews
*********How does Younger Nissan of Frederick have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 2,911 reviews
May 22, 2017
Customer Service and Attention to Detail Jim's positive attitude and proactive approach was the reason I went with my last Younger Nissan Purchase. He has a no nonsense demeanor and a trustwo Jim's positive attitude and proactive approach was the reason I went with my last Younger Nissan Purchase. He has a no nonsense demeanor and a trustworthy appeal. When it is time to trade in and buy new I will personally seek Jim out for the return purchase experience. More
by RMihacsi
Employees Worked With
Jim Burdis
May 19, 2017
New Truck Purchase Recently, purchased a new 2016 Nissan Titan XB Platinum Reserve, which at first I had no intention of purchasing. The reason for my trip to the dealer Recently, purchased a new 2016 Nissan Titan XB Platinum Reserve, which at first I had no intention of purchasing. The reason for my trip to the dealership was to sell my old truck with the Instant Cash Offer I received from KBB, which then ended up turning into a trade in. Evan first greeted me as I pulled up to the dealership, and introduced himself. He then went on to get the process rolling with evaluation of my truck for the sale. However, while waiting he started showing me other trucks available on the lot, and mentioned that Nissan had introduced a diesel model truck in their line up. We ended up checking out the truck and it had every feature we were looking for at a price that we could afford. The help we receive from both Evan and Philip was top notch. More
by diceman23
Employees Worked With
Philip Sizemore, Evan Campbell
May 18, 2017
Amazing Had a great experience selling my vehicle Ken and Evan are two gentlemen you want to work with. Polite and courteous Very nice place to help you Had a great experience selling my vehicle Ken and Evan are two gentlemen you want to work with. Polite and courteous Very nice place to help you More
by Jeepbegone
Employees Worked With
Ken Jackson, Evan Campbell
May 16, 2017
Great buying experience. Feels like you are at home not in a dealer shop. I would highly recommend this dealership to my friends and officemates. If I will purchase a vehic Feels like you are at home not in a dealer shop. I would highly recommend this dealership to my friends and officemates. If I will purchase a vehicle in the future, this will be my starting point. More
by dsantinor
May 13, 2017
Bought car in one night Professional and friendly. Came in after work,found the car and left with it that night. Staff stayed late to make sure everything was done that night Professional and friendly. Came in after work,found the car and left with it that night. Staff stayed late to make sure everything was done that night. Would recommend. More
by jwm1234
May 10, 2017
Great car buying experience!!! I would recommend Younger Nissan of Frederick to anybody looking to buy a great quality used car. I want to give a big shout-out to David Fultz, my s I would recommend Younger Nissan of Frederick to anybody looking to buy a great quality used car. I want to give a big shout-out to David Fultz, my salesman. David was excellent from the very beginning and very professional throughout the whole process. He helped me buy the truck of my dreams and he was a true pleasure to work with. Great Dealership, Great Vehicles, Great Experience...Thanks Younger Nissan. More
by wmg18
May 10, 2017
Very Professional My family and I had a issue with the representative we were working with, so I walked up to Ken to address my concern. Ken immediately apologized for My family and I had a issue with the representative we were working with, so I walked up to Ken to address my concern. Ken immediately apologized for the situation and made sure my family and I were taken care off. He was kind, down to earth and made sure I found the right vehicle to accommodate me. Abby was the representative Ken reassigned us to. It was a match made in heaven. Abby was accommodating, resourceful and very informative. He made sure I knew the appropriate functions of the car and even went out of his way to get a usb cord for me. He followed up with me and made me feel appreciated for choosing their dealership. Now Rico came out of no where. He was the first person we encountered at the dealership, every time I was there, he would pop out of no where to save the day. Whether it was answering a question for me, filling my car with gas as Abby assisted another customer, or going out of his way to direct me to the service center. These three gentleman make up the definition of good customer service. I truly appreciate their help. You guys rock! More
by Shirleyoa
Employees Worked With
Ken Jackson, Rico Gaines, Abby Magid
May 09, 2017
Service Keeps Getting Worse Just got back from having my Altima serviced here. I went in for an oil change and to fix two recalls issues. Every time I go into Younger Nissan, I f Just got back from having my Altima serviced here. I went in for an oil change and to fix two recalls issues. Every time I go into Younger Nissan, I feel their main goal is to separate as much money as possible from me. This is actually the third car I've bought from this dealership (and it used to go by Frederick Nissan). I really like the Nissan product, but I'm growing really tired of the poor service at this dealership (which is the only close option for me). Anyway, even though I'm a three-time purchaser who has had EVERY SINGLE SERVICE on my vehicles done at this dealership, it's like a shell game every time I go in there. In addition to the general rudeness of the employees I had to deal with today, I also had to ask for the $14.95 oil change price that they advertise with a giant banner hanging on the side of the business -- and when I did, the service guy rolled his eyes. (He had charged me $35.) My hopes of getting in and out quickly and cheaply were dashed when they told me that I needed two different kinds of air filters and new tires. On the recommended services print-out given to me, it read "buy three tires and get the 4th for a penny" but the service guy said that deal was no longer going on. Again: It was on the sheet of paper he handed to me. I always feel like I'm getting conned when I go in here. I really like Nissan vehicles but this dealership is changing my mind about that. I'd avoid this place at all costs (and there will be costs) and try somewhere else. More
by formernissanlover
May 03, 2017
Excellent Service We recently purchased our 4th car from Younger Nissan, Frederick, MD. Our salesman Steve Latour was great. Everyone was very nice. This dealership is We recently purchased our 4th car from Younger Nissan, Frederick, MD. Our salesman Steve Latour was great. Everyone was very nice. This dealership is definitely recommended. More
by Sara7207
April 30, 2017
Test drive turns into purchase. I went to the dealership to test drive a vehicle I had seen online, a 2014 Nissan Altima. Ken Jackson had called me to verify my appointment for the t I went to the dealership to test drive a vehicle I had seen online, a 2014 Nissan Altima. Ken Jackson had called me to verify my appointment for the test drive. He was very kind and professional. When I got to the dealership Ken met me and set me up with salesman Rico Gaines. After the test drive, Rico helped me get a purchase price that I was satisfied with and then with the help of Ed in financing, a package that was too good to pass up. The sales team at Younger Nissan is very helpful, considerate of the buyers needs, and professional at the highest level. I will recommend this dealership to everyone I know and definitely purchase from them in the future. Thanks Younger Nissan. More
by mconley7
