Young Hyundai

Believe the bad reviews. The service department here is terrible. Cameron is our service advisor and when we took our sonata in we thought he was knowledgeable and was goin The service department here is terrible. Cameron is our service advisor and when we took our sonata in we thought he was knowledgeable and was going to help us. Our vehicle has a burned valve. It has a recall on the faulty engine design but lucky us our issue isn’t related to the lifetime engine warranty. I have called and texted and got one reply that the system was down. I was told I had to call Hyundai corporate myself and open a case. I did. The one reply I got was that he would follow up he hasn’t. So basically our car is sitting at the dealer and we have the option to pay $5000 to fix it or kick rocks and pay the diagnostic. I will NEVER buy a car from young or a Hyundai KIA again. Horrible service department. Absolutely no help. I asked if anything cheaper can be done “Let me see what i can do for you in parts and labor i will see if i can discount all of it and get you a better price. I want to personally say i am sorry for not being on top of communication with you. So let me try and make this situation better for you guys.” “You got it give me a bit because i can update the labor pricing but i have to go talk to parts to get adjustments.” “I will let you know by today thats my promise, i empathize for you guys in this situation i will do everything in my power to try and get yall taken care of.” He didn’t get back to us and was off work on Saturday. Edith their customer service person is also worthless. I’m not even sure why she has a job. She called me an asked at least 5 times how to get me to improve my review. I told her to help get my car fixed after 2 weeks and work on the cost. She offered me a $35 daily rental (airport rents for less than $20) or I could talk to a salesman and trade in the car. I will NEVER buy from young again thanks to this dealer. I also didn’t get a response back from the general manager. I hope young looks into this dealership and sees how their name is being trashed. More

Just a poor experience. Received a text from the dealership asking to buy my car as they were needing more cars and would find me something comparable to cost and type. I Received a text from the dealership asking to buy my car as they were needing more cars and would find me something comparable to cost and type. I did some online shopping and found a couple of possible vehicles to look at and see what kind of deals/help the dealership may offer. The dealer I was talking with let me know they would get the vehicles ready and had no current prospects to either. I went in. The dealer was helping another customer on the phone and sent a new dealer out to cover till she was done. New dealer was nice but obviously new. Neither vehicle was on the lot or ready and I was told they would have them there shortly (within 10 min). We looked around at a few other vehicles while waiting. This was more than 30minutes We asked to see another van while waiting. The dealer (new guy) left to get the key and never returned; the original dealer was working with never came out. I waited another 5-10min and finally walked into the dealership to see all the available dealers over in a corner laughing and joking (including the original dealer that was supposed to come out to help me or show me around). The 2nd dealer was no where to be seen. So I left. Obviously the dealership didn’t want to sale a car(s) or work or deal with the customers it seems. Just an overall bad experience and I will take my future car shopping elsewhere as they seem to desire. More

We were very pleased with the work that Tiffany did for us the other day. She was courageous, personable and very helpful since this was the first service in our new car! Pen and Julie Hollist us the other day. She was courageous, personable and very helpful since this was the first service in our new car! Pen and Julie Hollist More

This review is directed more to Hyundai than the dealership, but they represent Hyundai. I bought a 2019 Hyundai Tuscon in 2020. Never owned a Hyundai but the warranty was "the best in the business" dealership, but they represent Hyundai. I bought a 2019 Hyundai Tuscon in 2020. Never owned a Hyundai but the warranty was "the best in the business". I loved it, the way it drove, the features, the way it looked inside and out. One problem though, the car has gone through 5 catalytic converters in the last 2 years. It has been at a Hyundai service department 6 out of the last 8 months. The catalytic converter has been replaced 4 times. The timing chain and the cylinder heads have been replaced by my extended warranty(Not Hyundai). They don't know what is causing the catalytic converter to go out so I have 3 options: 1st option is to replace the engine for around 12k. 2nd option is to pay 4k up front for a complete tear down of the engine to find the root cause, then hope my extended warranty(Not Hyundai) will pay to repair it. My extended warranty doesn't cover the catalytic converter so Minimum of 7K. The third option was to go pick up the car, engine light on and needed a new catalytic converter. I chose the 3rd option since I don't have 7-12k to pay. I begged, pleaded and threatened Hyundai to help with the repairs and they responded by saying"We decline to offer any financial assistance". I don't have a clue what to do now. I can't sell it or trade it in and I can't drive it . I have a loan on it so I am screwed. My advice is not to buy a Hyundai/Kia product so you don't end up in a situation like I am in. Their "best in the business" 10yr/100k warranty is useless. My car is the exact definition of a "Lemon", 100% an engine defect but they will admit that. I know that sounds harsh but this has been the most stressful, upsetting and frustrating thing I have ever been through. I still love the car but I just wish I could drive it. More

Where do I start. Today, my wife took her car in to have 2 recalls completed. She had an appointment at 10:45. When she arrived they asked if she would be waiting a Today, my wife took her car in to have 2 recalls completed. She had an appointment at 10:45. When she arrived they asked if she would be waiting and she said yes. They said if may take up to 2 hours to complete. Over the next 3 hours she went and asked when they thought they would bring the car in to start. They kept saying it would be shortly. After 2 PM they finally brought the car in. I called to check to see why it had taken them so long and they told me that they didn't know she was waiting! WOW!! Great service!! After I explained what happened, they told me I could take my car somewhere else. I won't even begin to go into what has happened in the past with my daughter's car. I should have learned my lesson then and drove further to have my recalls completed. I am not so sure, I will ever buy a Hyundai again. More

If I could rank this dealership lower I would. They are so crooked. Stuck paying on a new car that serious engine issues. Tried getting it fixed threw their mechanics and they kept asking for mone They are so crooked. Stuck paying on a new car that serious engine issues. Tried getting it fixed threw their mechanics and they kept asking for money to tear it apart to work with the manufactures warrenty program. I got it back multiple times and the issue wasn't fixed after they just kept working the warranty program. They need to be reported to the BBB. Absolutely the most heartless car dealership I know. More

The finance manager lied that and did not inform me that he was finalizing a sale, did not provide finance documents that indicate there is no cool off period. He said of nothing is final yet and now I am g he was finalizing a sale, did not provide finance documents that indicate there is no cool off period. He said of nothing is final yet and now I am getting collection calls for a car they have in their possession and no response from them since 12/18/2023. Stay away from them, these are not good people at all. More

They have lied to me my daughter on several occasions. Goodbye young car dealerships .sure miss Westland Ford. Goodbye young car dealerships .sure miss Westland Ford. More

DO NOT BUY A CAR FROM THIS COMPANY! They will screw you over! Hyundai is selling cars that have huge problems, then doing nothing about it when you find out. I bought a 2019 Ford Fus They will screw you over! Hyundai is selling cars that have huge problems, then doing nothing about it when you find out. I bought a 2019 Ford Fusion from Young Hyundai Nov. 11th, 2023, and paid about $22,000. It started having issues the week I bought it. My power steering completely went out Dec. 16th, 2023. I called and set up an appt at 2pm for them to look at my car and I had a tow truck take it to the dealership. I hadn't heard anything and it was 4:30pm at that point, so I called and they said they didn't even know my car was there so they hadn't looked at it yet! They said they were about to close and they'd look at it on Monday, Dec. 18th, at 9am. Dec. 18th, I call at 2pm having not heard anything. They said my power steering rack and control unit needed to be replaced and it would be $3700. I asked if they would help me out since I had just bought the car, I didn't have my license plates yet, and I hadn't even made my first car payment. They said their hands are tied because I denied the warranties when I bought the car. They then transferred me to Nate and he said I could trade the car in for something else. So I drove to the dealership and Nate had me test drive brand new 2023 Hyundais, even though I told him I wanted to stay around a car payment of $250 a month. He reassured me Hyundais are fairly priced and it wouldn't be a problem. When we get back to the dealership, he gave me the numbers.... $700 a month!! I burst into tears. This man just wasted my time having me test drive brand new cars that he knew I couldn't afford. He then told me that my car was only worth $6000, so they could buy it back from me for that much instead. I was furious. I went to the service department and got my keys and took my car home. I later took it to a different repair shop and they said my car has the wrong battery in it and it's a bad battery! Needless to say, Hyundai does not care about their customers. They will sell you a car with issues, not disclose them, and then do nothing about it. Get your car somewhere else. More

They had my car for two months for warranty repairs. There was no communication at all. I would call and ask for info and would get passed around until I would get disconnected. I went through three ser There was no communication at all. I would call and ask for info and would get passed around until I would get disconnected. I went through three service people and each Time I had to call multiple times to even try to get any info. Out of the 2 months my car was there I talked to and got any information 3 times. I have called at least 40 times during this. And the information was wrong each time tell they called and said it was done. They tried to get me to replace a $600 motor mount because of striped threads blaming whoever changed the engine before But no one has. When my car was ready I checked it over and the coolant was empty and it idled bad and now it vibrates the whole car. So they take it back to fix it. Then they say “he fill the coolant and tightened the bolt now so it’s good “ then they make me take it and break it in. I drive it home and the next morning there’s puddles on the ground. I check it out and it’s leaking coolant now and I look at the engine and they didn’t put the clamps on the hose and it was popping off. So I put it back on and try to call transfer to voicemail and I’ve emailed them too and no response. So now I have a car with new engine that’s leaking and drives bad and no one that will help. More