Young Chevrolet

Please save yourself the time, money, energy and patience and do NOT buy any vehicle from this dealership. Worst customer service I have ever encountered. Chapa, the used car salesman failed to give us the e and do NOT buy any vehicle from this dealership. Worst customer service I have ever encountered. Chapa, the used car salesman failed to give us the entire history of the truck we bought including the car fax only to find out AFTERWARDS it was wrecked. We just purchased the vehicle in November and have already taken it to get serviced 3 times. 2 of those times after we picked it up from service continued to have the SAME issue and had to take off of work and take it right back. Spoke to the used sales manager Randy and the sales manager Dustin and both were so dismissive and didn’t even try to smooth over the situation and basically said “you got it used, you get what you pay for” - Dustin even tried to get us to trade it in and purchase a new vehicle and we hadn’t even had ours for one whole month. The service department is even worse and twice I have taken it in, I’ve had to take it back to get it reserviced because they don’t fix it correctly. They never have a rental available so I continue to have to take off of work - Stephen the director pretty much dismissed my entire situation and spoke to me like I was stupid and had no idea what I was talking about. Talk about bad seeds, the entire dealership is a bad tree. Never in my life have I experienced the disrespect, terrible attitudes, lack of customer service and communication that I have received from this dealership. Please never buy from this dealership. More

tDeceptive special offerings for service - They offer services for a fixed price and add charges when you pay the bill . They add a charge for using a credit card but don't tell you until the work has be services for a fixed price and add charges when you pay the bill . They add a charge for using a credit card but don't tell you until the work has been done. That is against the law More

Dishonest management, be careful, switch and bate, up charges for everything. One price online but when you get there different story. Joke management, never again charges for everything. One price online but when you get there different story. Joke management, never again More

I recently purchased a 2017 Corvette Z06 from Young Chevrolet. Since I am in Austin, I agreed to the purchase sight unseen, over the phone. I counted on Terry Crowhurst, their Used Car manager to be Chevrolet. Since I am in Austin, I agreed to the purchase sight unseen, over the phone. I counted on Terry Crowhurst, their Used Car manager to be professional and honest as he was my eyes and ears. I was very disappointed. When I received the vehicle-in Waco-I discovered it was not as he had portrayed. When I asked about the condition of the interior and exterior, he said immaculate, above average. This was simply not the case-it was average for year and miles. He failed to mention the numerous nicks in the paint, he even had the gall to say they would fix the "one" scratch at their body shop, yet he missed everything else! In addition to the paint there was a chip on the windshield, obvious wear on the driver’s seat, only 1 key, (car turns into a brick if something happens to key) and oh yeah, previous owner was a smoker. I overpaid for the car in this condition and if he had been honest with me, likely would have purchased a different Corvette. My biggest complaint was the tires. The day after I took the car home, rear tire was flat. After taking to Discount Tire-who was excellent-I discovered that there were 3 separate nails or screws in the tire in addition to another hole that was amateurishly plugged. The tire was unrepairable. This is a $600 tire and you can't buy just one but have to replace both on a high-performance sports car like this. Oh, and they knew, lost 10 PSI per day and the other tire was over inflated to 40 PSI to they could pump up flat tire to match. It was a hazard to drive it home. I spoke to Paul Potter, the General Sales Manager about my concerns. He basically said tough luck, should have inspected vehicle prior to purchase-ignoring the fact that they concealed the flat tire from me. I really should have and would have if I had realized I was buying from the lowest form of used car dealer. They have no business selling high end cars, or really any other car. Eventually Mr. Potter sent me a check for cost of 1 tire, no help or reimbursement for any of the other issues, and I had to reach out 3 times to get my promised check. My experience has been when the upper management has no integrity and no pride in their own word, it filters down to rank and file employees. I have bought most of my vehicles, both personal and commercial over the phone and I have never had a vehicle so misrepresented...until Young Chevrolet. Buyer beware, because you are truly on your own. Chris More

Customer Service was great, Salesman was very laid back, kind, and was not determined to make a sale. Our 1st time shopping here and we were pleased kind, and was not determined to make a sale. Our 1st time shopping here and we were pleased More

Never get your car fix it the BODY SHOP OF YOUNG CHEVROLET the customer service here is trash..... I purchased my car at the dealership and brought it here for all the services and when I was ran of CHEVROLET the customer service here is trash..... I purchased my car at the dealership and brought it here for all the services and when I was ran off the road I bought it here to get fixed they had my car over two weeks and still couldn't tell what was wrong with it then I bring the loaner car back and was told that I could not get another because I moved my belongs in the car and it had some pet hair in it and smelled like smoke..... WELL IF YALL HADN'T TAKEN OVER TWO WEEKS TO FIND WHAT WAS WRONG WITH MY CAR I WOULDN'T HAD TO MOVE IN YOUR CAR.... More

Never buy a truck Frome here again.very very bad. Was talked to and treated like trash. Was threatened with text Frome my sale lady Dena.And Paul Potter. Very rude people. talked to and treated like trash. Was threatened with text Frome my sale lady Dena.And Paul Potter. Very rude people. More

Awesome Staff The staff here is absolutely amazing! They're so kind, knowledgeable, and professional. They really make sure to make you feel like family whether you The staff here is absolutely amazing! They're so kind, knowledgeable, and professional. They really make sure to make you feel like family whether you're servicing or buying a new car, which it was my time to upgrade! I will recommend this dealership to any and everyone looking for a new chevy! More