Young Chevrolet

The old saying "If it's too good to be true, then it probably isn't" rings true to the horrific experience I had with this dealership. Got a text from Jeremy about all the great deals Young Chevrolet probably isn't" rings true to the horrific experience I had with this dealership. Got a text from Jeremy about all the great deals Young Chevrolet was having the week of Thanksgiving. While I'm not really in the market for a newer vehicle, my husband and I decided to take a look, just in case something caught our eye. Found a 2024 Equinox that had been used as a loaner. Did the math utilizing the calculator on their website and liked the numbers so much, we passed the stock number on to Jeremy. Even went so far as to do the research for our auto insurance to see how much the increase would be and if it was doable. It was. NO ONE from the dealership, other than someone confirming my appointment with the incorrect time (first red flag). Heard nothing back when I replied with the time I would be there (2nd red flag). Thanksgiving Eve was able to take off a little earlier than planned, notified Jeremy that I would be there an hour early and still hadn't heard anything from the dealership about financing. Jeremy sent an application, I unfroze my credit and waited. Traffic was horrible on the way to the dealership. When I arrived, I asked for Jeremy, after all, that's who I had been texting with. The salesperson who "helped" me took me to the front desk and the receptionist took my information and went to the supervisor. He came out and told me I had to wait for a salesperson who was on the phone. I reiterated that I did not have a lot of time to wait and my information was supposed to be in my file. It wasn't. (3rd red flag). The supervisor tried to apologize and told me that if his salespeople had my information, there wouldn't be a problem (4th red flag - why didn't they have my info?). The supervisor went back to his office while I strolled around waiting. Shortly thereafter, a salesperson approached me and told me the vehicle I wanted was sold. When I asked when it was sold, I got the song and dance of "We have a new system in place." xx. I strongly asked again when the vehicle had been sold. Over a MONTH ago. That was the last straw. I turned around and walked out. This dealership wasted over TWO hours of my time on a busy holiday eve and all I got in return was frustration. It took almost 1.5 hours for me to get home because traffic was so bad. Young Chevrolet could give me one of their most expensive vehicles FREE, with a lifetime of free maintenance and even pay for the first year of auto insurance and I'd turn them down. They obviously don't take into account that people's time is important and when customers come in ready to buy and all you get is xx, why would anyone want to do business with you? To reiterate another frustrated customer, RUN the other way. Keep on driving by. Don't stop and allow them to waste your time like they did mine. More

I don't usually write reviews, but I am considering legal action with Young Chevrolet Service Center andI was advised to start with a review and see if I can resolve this with their management. I have had n action with Young Chevrolet Service Center andI was advised to start with a review and see if I can resolve this with their management. I have had numerous issues with the service department not fixing my truck correctly the first time. Sometimes it takes 3 or more times. The continually try to charge me for things I don't need, including stating I needed a $3300 DPF when it was something completely unrelated and just a $180 part fixed it. They don't listen when I try to let them know what the issues are and seem only to be looking for ways to get as much money as they can out of me. More

Brittany was great to work with. She was knowledgable about the full size SUVs were wanted to compare and test drive. She was knowledgable about the full size SUVs were wanted to compare and test drive. More

The advisor staff Matt really helped me understand the quality of my vehicle and how to keep up on maintenance. He made me feel at home and not rushed at all. I really appreciated how he let me know of so quality of my vehicle and how to keep up on maintenance. He made me feel at home and not rushed at all. I really appreciated how he let me know of some items that came with a wonderful warranty. Ryan Campbell the mechanic helped ease my worrying by explaining what needed to be done to my car and making sure I understood what to do for maintenance. Will definitely be coming back due to the professionalism and hard work of the staff! More

The best dealership I’ve ever been to they are extremely help and very nice people help and very nice people More

The dealership was clean and tidy, not to mention every worker was approachable and clearly ready to work. I recently got my vehicle fixed at the in dealership workshop, my car was fixed both hastily and c worker was approachable and clearly ready to work. I recently got my vehicle fixed at the in dealership workshop, my car was fixed both hastily and correctly, I have had no trouble since it has gotten fixed. The young man that helped me, I think his name was Ryan, was very helpful and clearly knowledgeable about vehicles. More

Amazing service and overall a great experience ! Brad Staples assisted me and made sure I was happy throughout the whole process . I recommend buying a car from Young Chevrolet ,they will always mak Brad Staples assisted me and made sure I was happy throughout the whole process . I recommend buying a car from Young Chevrolet ,they will always make sure you're taken care of ! More

Young took care of me and my family. We got such a Great deal on our New Traverse. Hassle free! Michael, their Delivery Coordinator was TOP NOTCH! He showed us all the fun gadgets on th We got such a Great deal on our New Traverse. Hassle free! Michael, their Delivery Coordinator was TOP NOTCH! He showed us all the fun gadgets on the Traverse. More

Dealership has the best preowned department! They have the best salesman and sales managers always ready to help. They have the best salesman and sales managers always ready to help. More

Just purchased a new Traverse with Michael, Brittney and Clint at Young Chevrolet. Excellent experience will recommend with everyone! Clint at Young Chevrolet. Excellent experience will recommend with everyone! More