York Chrysler Dodge Jeep Ram of Plainfield - Service Center

To start my family owns 2 hellcats 2 durangos & 1 TRX so my 2018 hellcat needed a new transmission (it is a modded car) the dealership agreed to install a new transmission in it at my cost $10,000 so we pai my 2018 hellcat needed a new transmission (it is a modded car) the dealership agreed to install a new transmission in it at my cost $10,000 so we paid for the transmission and spoke with the service advisor and agreed that the dealership would not go into the PCM just to avoid any problems with the tune. With that being said they flashed the PCM after they install the transmission without letting me know at all. So that led to the tune being deleted keep in mind we all agreed not to go into the PCM. So with that being said they had to send the PCM back to the place that tune the car to get it reinstalled. And they had the nerve to ask me to pay for it which I refused. They ended paying to get it reprogrammed which I thought was fair but then they charge me $248.99 to take the PCM out and have it shipped to be fixed. With it being their fault that they cleared the tune I don’t feel that they should’ve charge me to uninstall and then reinstall the PCM on their mistake. Keep in mind that we do on five dodge products so after an argument about the charge I went ahead and paid it. And then have the audacity to tell me not to bring none of my Dodge products back to their shops. My suggestion to everyone who Buys any dodge product or service to stay clear of this dealership. It’s funny how their slogan is that we’re not number one you are. Lol I sure as xxxx don’t feel like number one. I hope this post will inform everyone the kind of business they are doing at the Dodge dealership in Plainfield Indiana. More

Employees are very knowledgeable and friendly. Fast service and very helpful keeping me informed through the whole service. Fast service and very helpful keeping me informed through the whole service. More

Service manager I talked with was very polite. Price of services was reasonable and everything was explained. Price of services was reasonable and everything was explained. More

Asked for a 5 tire rotation and got 4. I understand that they’re doing some renovations there but there’s nowhere for customers to park out by the service entrance. I had to park in the em I understand that they’re doing some renovations there but there’s nowhere for customers to park out by the service entrance. I had to park in the employee lot. Overall a disappointing first experience there. I’m unsure if I will return. More

Had an appointment for 7 weeks, on the 3rd day the vehicle was there they worked on it. $2600 later, my vehicle acts like it's going to die when reversing it wasn't that way when I brought it in. I'm vehicle was there they worked on it. $2600 later, my vehicle acts like it's going to die when reversing it wasn't that way when I brought it in. I'm sure I will be told it's not related to the service I had completed. More

Got there early, and was waited on early as well, staff courteous & informative! Always appreciate the extra smiles they give! courteous & informative! Always appreciate the extra smiles they give! More

After waiting a month for an appointment my car was not looked at on the day it was supposed to be. It somehow got put on hold of which I found out about only because I called to check on it as no one had looked at on the day it was supposed to be. It somehow got put on hold of which I found out about only because I called to check on it as no one had called me. Not the worst thing that could happen but I had a rental and shuffling family cars so just was a bit disappointed. More

Thanks for working us in your busy schedule which enabled us to be with family in Tennessee. us to be with family in Tennessee. More