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York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Plainfield, IN

4.2
1,490 Reviews
Call Service Center (317) 839-6554

1,490 Reviews of York Chrysler Dodge Jeep Ram of Plainfield - Service Center

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April 23, 2023

My car was there for 3 weeks. The mechanic told me it was not repairable. They could not get the part needed. I was told to come tow my car out. I found the part and ordered it my More

by TAMMYRIEDLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Thomas, Steve Wheat, Mark Holtsclaw, TJ Moyer
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Apr 26, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Tammy, please reach out to us directly to let us know the best way to contact you and we will reach out. Rick Haeick rhaeick@yorkautomotive.com

April 22, 2023

They tried to resolve the issue. They worked really really really hard and tried to find a fix. More

by lspence
Recommend Dealer
Yes
Employees Worked With
TJ and Josh
Report | Print
Apr 23, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Brian McNamee Service Manager

April 20, 2023

Great service, worked was done faster that I expected. Thank you very much and see you next time. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier., Bridget Thomas
Report | Print
Apr 21, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing your thoughts about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Brian McNamee Service Manager

April 19, 2023

Staff is helpful but it took them 4 months to get the key in for my 2020 jeep compass come to find out the key was in the wrong place and had been in for 2 months More

by Awalters317
Recommend Dealer
Yes
Employees Worked With
Bridget Thomas, David Holz, Steve Wheat, Mark Holtsclaw, TJ Moyer
Report | Print
Apr 19, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rick Haeick rhaeick@yorkautomotive.com

April 17, 2023

Requested a price for a fuel sending unit , person never got back to me. I called back and talked to another person about the fuel sending unit and they never got back to me. Will take my business to anothe More

by Brjeholl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the names
Report | Print
April 14, 2023

Not top fluids off, washer , antifreeze. Didn’t reset oil lifespan gauge. Thought oil changes included this.? Plus oil handprints on the steering wheel. More

by THERESA2434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Thomas
Report | Print
Apr 14, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Haeick rhaeick@yorkautomotive.com

April 14, 2023

TJ in the service department was awesome and made sure I was taken care of. They really treat you like family here. More

by drollo1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Moyer
Report | Print
Apr 16, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We are very happy to hear that TJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brian McNamee Service Manager

April 13, 2023

Not very efficient and doesn’t let customers know that the truck is done when they do an oil change they go to lunch and leave you sitting in the waiting room More

by TONYABUGZAPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bridget Thomas
Report | Print
Apr 14, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rick Haeick rhaeick@yorkautomotive.com

April 12, 2023

This was my first visit and I was impressed by the customer service. They were extremely nice. More

by Dhaak1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane
Report | Print
Apr 13, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at York Chrysler Dodge Jeep Ram of Plainfield to be a positive one. Please don't hesitate to reach out if you need anything else. Brian McNamee Service Manager

April 11, 2023

Went in got a quote. Come back and handed my keys over. I went on with my day, came back when it was done and paid. Nice and simple More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Moyer
Report | Print
Apr 12, 2023 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Brian McNamee Service Manager

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