York Chrysler Dodge Jeep Ram of Plainfield - Service Center

My issue is with Jeep in general. They produce a mediocre product, the warranty isn't worth the paper it is written on, and their lack of customer focus is appalling. Anytime you need They produce a mediocre product, the warranty isn't worth the paper it is written on, and their lack of customer focus is appalling. Anytime you need troubleshooting, and potentially warranty pay, it is a minimum 3 week wait. When you need standard, customer pay service (tune up, oil change, etc) they can get you in next day. There is no concern as to whether or not the vehicle is operable. This specific issue, I waited several months for a part. This is completely unacceptable. I worked as a service advisor for Chrysler, Plymouth, Dodge years ago and things were handled much differently. The customer is not the center of what they do anymore. More

It was a good experience. I got greeted when I pulled up and it was done in a timely matter. I got greeted when I pulled up and it was done in a timely matter. More

Great experience as usual. They always try to get us in and out in a timely manner since we have emergency response vehicles. They always try to get us in and out in a timely manner since we have emergency response vehicles. More

Mark and Josh F went above and beyond in ensuring I was taken care of. You know you’re in great hands when you see the York team. taken care of. You know you’re in great hands when you see the York team. More

I have an oil change plan for synthetic oil. Upon picking up my Jeep, I noticed the invoice said synthetic blend. I questioned this. Bridget investigated and claimed that synthetic oil was used. Upon picking up my Jeep, I noticed the invoice said synthetic blend. I questioned this. Bridget investigated and claimed that synthetic oil was used. I asked how she can be sure. She said the sticker noted a 6000 mile interval and that's the only way she can be sure without asking the tech. The tech should have been questioned, and they were unsure the oil should have been changed again. She said, either way it will be fine since they're both synthetic. That is not accurate. I paid for synthetic oil and expect to receive that. She instructed me to remind them to use synthetic oil in the future. I do not believe I should have to remind them when I have a package for synthetic oil. I changed my oil again myself to ensure that it has synthetic oil. I was very unhappy with this experience. More

My Ram had been to 3 dealers and no one could figure out what was wrong. Mark and his team at York not only figured it out, but on the part came in had it finished within a day. Great Job to York. what was wrong. Mark and his team at York not only figured it out, but on the part came in had it finished within a day. Great Job to York. More

Took too long to order the parts, but Steve was very good with weekly updates and eventually getting us a loaner vehicle with weekly updates and eventually getting us a loaner vehicle More

Very quick and thorough . Drove up no appointment- they were busy but got oil changed in 45 minutes. Drove up no appointment- they were busy but got oil changed in 45 minutes. More

The dealership was very helpful and courteous during the whole process! They made my whole experience great! George and Josh, talked me through the whole rebate process and made things very clear! whole process! They made my whole experience great! George and Josh, talked me through the whole rebate process and made things very clear! More

Great service. All employees were quick and friendly. I was able to have a loaner, and that helped tremendously! All employees were quick and friendly. I was able to have a loaner, and that helped tremendously! More