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York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Plainfield, IN

4.2
1,490 Reviews

1,490 Reviews of York Chrysler Dodge Jeep Ram of Plainfield - Service Center

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March 11, 2024

I was very appreciative of the quickness of being able to get my car in on short notice, and it was serviced in a timely matter. More

by Claffy,theresa987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Squadrito
Mar 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your thoughts on working with our team, Theresa. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager

March 11, 2024

The gal that met me when I pulled in was so nice and reassuring that my jeep would be take. Care of and I would have a ride. She checked on me several times while I decided to get my oil changed also. T More

by SSTALL4357
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Mar 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager

March 11, 2024

Air pressure was never checked when rotating tires. All tires had different pressures. Developed a leak from bead before I even got home. More

by CEMETERY6239
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Wes
Mar 14, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rick Haeick rhaeick@yorkautomotive.com

March 11, 2024

It was great we have known the advisor and the tech that did the work for about 20 years, and the CFO Rick Haick for the same time. More

by Johnbeck7900
Recommend Dealer
Yes
Employees Worked With
Matt O Brian
Mar 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

March 11, 2024

It’s an excellent mechanical workshop, and I’m going to recommend it to my friends..... They helped me with my truck, and the truth is that I feel very good with that, and the work they did was very good, More

by Marianoj30
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Squadrito
Mar 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

March 10, 2024

Listened and worked very diligently to what I wanted. Everyone was really friendly and receptive to me and my family and More

by Saa07
Recommend Dealer
Yes
Employees Worked With
Rodney Taylor
Mar 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager

March 09, 2024

The service writer Morgan made it a great experience. Took company truck 2012 5500 Ram and did all the recall items. Made to call me when it was done.Great dealership to have thanks for everything. More

by markwcoburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that Morgan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

March 07, 2024

Dropped off truck at 9am Monday, got text at 10:15am about service, This was the last conversation I had with Josh until Tuesday morning at 10:00am. that truck was ready. Did not inform me that they ha More

by jill24greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Herington
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jamie Freeman Service Manager

February 28, 2024

Brought my jeep in for a warranty work , 9:30 the guy processing my work said it would be done till 3:pm, so I went and walked did some errands, was going to start walking home , but needed to use the ba More

by cewade1
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Squadrito
Feb 28, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jamie Freeman Service Manager

February 27, 2024

Had to have an under shield replaced. Wes was very good about explaining everything and very customer oriented. More

by gv743
Recommend Dealer
Yes
Employees Worked With
Wes
Feb 27, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as a valued customer for many years to come! Jamie Freeman Service Manager

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