York Chrysler Dodge Jeep Ram of Plainfield

Copied email sent to York Automotive: Hi Rick. I am not sure why you and others from York keep reaching out via email and text messages. I have called all numbers several times regarding my experi I am not sure why you and others from York keep reaching out via email and text messages. I have called all numbers several times regarding my experience at York in Plainfield. I brought my truck in for a recalled tailgate latch that allows the tailgate to drop unexpectedly. My tailgate dropped late last year damaging the tailgate, however my latch was not deemed defective. I was told by a technician that several people have complained about the tailgate dropping on its own, but they do not know what caused it. I asked the service department to file a warranty claim for the tailgate and did not hear anything back other than an email stating that they did the recall check. Unfortunately due to the lack of answering phone calls as well as not following up regarding the tailgate, I will not be able to score anything near a 10 on your dealerrater survey. More

Had a fantastic experience with Brian. We were in a rush to get out oil changed during lunch and they got it done in no time during a big rush! We worked with Brian directly on this and co We were in a rush to get out oil changed during lunch and they got it done in no time during a big rush! We worked with Brian directly on this and couldn't be happier. We will be back! More

Plan to use this dealer full time very good service will always use them for all my service needs will always use them for all my service needs More

Missed 5 star due to loose oil fill cap/dip stick which caused engine service light. caused engine service light. More

They had my Jeep for 6 weeks. I don’t think I need to say anything more I don’t think I need to say anything more More

I like York automotive and what they do for me. I appreciate them a lot. I appreciate them a lot. More

York did my husband and I very well with my Durango. Thank you TJ for taking very good care of us. My Durango can navigate again and my radio is no longer possessed! Thank you so much! Thank you TJ for taking very good care of us. My Durango can navigate again and my radio is no longer possessed! Thank you so much! More

Purchasing my Jeep has been a bit of a roller coaster ride to say the least. Mr. John Choate has gone ABOVE and BEYOND what any salesman should have to do during the crazy ride. I cannot say enough about ride to say the least. Mr. John Choate has gone ABOVE and BEYOND what any salesman should have to do during the crazy ride. I cannot say enough about the honesty, integrity, and reliability of Mr. Choate. I don’t believe every experience has to be perfect, sometimes it’s how things are handled when issues arise. Thankfully, Mr. Choate made me feel heard and York Dealership made everything right in the end. I will recommend family and friends who are looking for a vehicle to go to York in Plainfield and work with Mr. Choate!! Thank you John!! More

They did good work and kept me informed through the whole process. I will definitely use them again. process. I will definitely use them again. More

They went out of there way to help us get in and out. My Husband needed it done quickly for Cancer Chemo Treatments. Steve Was Very Understanding. He's A great Guy. My Husband needed it done quickly for Cancer Chemo Treatments. Steve Was Very Understanding. He's A great Guy. More