York Chrysler Dodge Jeep Ram of Plainfield

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! Josh Frick General Manager

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Congratulations on your new Jeep Gladiator! Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Frick General Manager jfrick@yorkautomotive.com

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

York Chrysler Dodge Jeep Ram of Plainfield responded

Jorge, Here at York Chrysler Dodge Jeep Ram of Plainfield, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Josh Frick General Manager

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

p.stewart2 responded

I’m not sure what good this will do. Long and short of it, Cummins put out a recall for the DEF system, required a flash which in turn grants an extended warranty. Cummins states that if your MIL light comes on or you experience issues, whether pre or post flash, if problems arise that are because of the recall, the truck is to be inspected, flashed and fixed under warranty. I tried to explain this to Miguel, who did nothing but fight me on it. He tried to tell me every possible reason under the sun that it wouldn’t be a DEF issue, or it would be something that wouldn’t be covered, and he flat out refused to even inspect the truck or have the codes read without charging me a $315 fee (which Cummins explicitly states would be covered, as they said if you have a DEF warning light or message, whether the parts are covered or not, inspection is free). We went back and forth over text for most of the day, I sent him the info and website from Cummins, and all he did was try to tell me why it “possibly” wasn’t the case, and would not run a diagnostic test. I still have the texts. I even spoke with the service manager by phone and got the same run around. Well, after this I made an appointment with another dealership’s service department who gave me zero issues. I explained what happened, and they took care of all the warranty work, no questions asked. Furthermore, even if something else were to ever go wrong with my truck, not related to the DEF system or any future recalls, their diagnostic fee is $100 less than what your service department charges. Knowing that in the near future I will have to have my ABS serviced and HCU replaced, I’ll give my business to said dealership. Cheaper diagnostic fees, friendly staff with good communication, and nobody trying to give me the run around or act like I don’t know what I’m talking about. Good customer service goes a long way, and your service department, Miguel in particular, just doesn’t have it.

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager