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York Chrysler Dodge Jeep Ram of Plainfield

Plainfield, IN

Overview
Employees
Reviews
Vehicles
4.4
2,327 Reviews
New to Plainfield, family-owned York Automotive has been in business for decades, and we’re looking forward to servicing the Plainfield area for many years to come. We are far from your typical car dealership. We believe in a stress-free, transparent experience here. Our customers come first, and the service you’ll receive reflects that policy. You’ll find a friendly, knowledgeable team to help you through the car buying experience making it as easy and fun as possible. Our service center, just a short drive from Brownsburg, IN, is run by a team of factory-trained service professionals used to servicing all sorts of makes and models. They are efficient and good at what they do, so you can be sure they’ll get your vehicle out of our service facility quickly and get you back on the road. We have over 100 new Jeep, Chrysler, Dodge, and Ram models, so take a moment to check out our SUVs, sedans, minivans, and pickup trucks. Not shopping for new? We have a large stock of clean and reliable pre-owned models. We have great new vehicle lease deals, new car specials, and you can complete almost all of the car buying process right from the comfort of your own home with York to You! The best way to figure out if the vehicle is right for you is to come over to our dealership in Plainfield, IN and take it for a test drive today! You can see all the technology features and feel the power beneath your fingertips. Plus, you’ll have the added benefit of being able to speak to our team in person. They’d love to answer any questions you have! Whether you are in Plainfield, Indianapolis, Avon, or surrounding areas, come on over to York CDJR of Plainfield where “We’re not #1, you are!”
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2695 E Main St

Plainfield, IN

46168

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Showing 2,327 reviews

October 20, 2024

Not happy brought in for air bag recall and they busted my dash not right if they broke they should fix More

by hunt1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Herington
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

October 20, 2024

My brand new truck with just over a 1,000 miles is completely broke down with bad transmission. I use my truck to make a living and haven’t been able to work with no truck. They haven’t provided me wi More

by wrightrs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Frick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ramses Margary
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com

October 19, 2024

Sent in for starting issue. No testing or anything, just assumed starter bad. I told them I had starter tested 2x amd was good. Ended up being just a fuse. Also had oil chan More

by Triple_david_indy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Herington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure i picked the right one. The service advisor was good and listened to all my concerns. I would say the tech needs to slow down and be more thorough.
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Oct 23, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Frick General Manager jfrick@yorkautomotive.com

October 19, 2024

Chris Belt was incredibly helpful and patient while we decided on the Jeep Gladiator model and color. He made the looking, and purchase extremely easy. More

by GALTER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Belt
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Oct 20, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Congratulations on your new Jeep Gladiator! Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

October 16, 2024

Did a good job with a heavy work load. . there were seven cars including mine for an oil change More

by GILZOGBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Lammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Frick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramses Margary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 15, 2024

This last repair was awesome ! Great communication and execution. The service contact Josh is exceptional More

by DANN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

October 14, 2024

Everyone that I worked with during the purchase of my new Jeep was great. The process was quick and went smoothly. More

by UEITELJORGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Lammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Jorge, Here at York Chrysler Dodge Jeep Ram of Plainfield, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Josh Frick General Manager

October 13, 2024

Terrible experience. Had PCM flashed under Cummins recall, but refused to do any warranty work and tried to charge me for the inspection, also covered under warranty. Bil More

by p.stewart2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Squadrito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

Oct 17, 2024 -

p.stewart2 responded

I’m not sure what good this will do. Long and short of it, Cummins put out a recall for the DEF system, required a flash which in turn grants an extended warranty. Cummins states that if your MIL light comes on or you experience issues, whether pre or post flash, if problems arise that are because of the recall, the truck is to be inspected, flashed and fixed under warranty. I tried to explain this to Miguel, who did nothing but fight me on it. He tried to tell me every possible reason under the sun that it wouldn’t be a DEF issue, or it would be something that wouldn’t be covered, and he flat out refused to even inspect the truck or have the codes read without charging me a $315 fee (which Cummins explicitly states would be covered, as they said if you have a DEF warning light or message, whether the parts are covered or not, inspection is free). We went back and forth over text for most of the day, I sent him the info and website from Cummins, and all he did was try to tell me why it “possibly” wasn’t the case, and would not run a diagnostic test. I still have the texts. I even spoke with the service manager by phone and got the same run around. Well, after this I made an appointment with another dealership’s service department who gave me zero issues. I explained what happened, and they took care of all the warranty work, no questions asked. Furthermore, even if something else were to ever go wrong with my truck, not related to the DEF system or any future recalls, their diagnostic fee is $100 less than what your service department charges. Knowing that in the near future I will have to have my ABS serviced and HCU replaced, I’ll give my business to said dealership. Cheaper diagnostic fees, friendly staff with good communication, and nobody trying to give me the run around or act like I don’t know what I’m talking about. Good customer service goes a long way, and your service department, Miguel in particular, just doesn’t have it.

October 12, 2024

Was pretty quit at getting me in and out good service to me Hannah’s nannanms More

by lindywetnight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

October 11, 2024

Great service was provided for my car and family cars when I took them in. More

by KW
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

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