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York Chrysler Dodge Jeep Ram of Plainfield
Plainfield, IN
2,327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,327 reviews
Verified Customer
October 12, 2021
Visit scheduled 3 weeks in advance for known recall part, yet part wasn’t ordered. Jeep no longer runs properly after recall service, yet worked perfectly before the visit. I now have to go back for what I’m yet part wasn’t ordered. Jeep no longer runs properly after recall service, yet worked perfectly before the visit. I now have to go back for what I’m guessing is the second of many visits. More
by dale
Employees Worked With
Doug Miller
October 11, 2021
Stopped in on October 4th, 2021 to look at a Jeep Grand Cherokee that had been listed on York's website. Once I arrived I asked to speak to Jason Burt who is a salesman I had spoken with at a previous vis Cherokee that had been listed on York's website. Once I arrived I asked to speak to Jason Burt who is a salesman I had spoken with at a previous visit. Jason informed me that the Jeep I wanted to look at had been sold. No big deal. I asked Jason to show me a Toyota Tacoma that the dealership had on their lot. Jason and I took the Tacoma for a drive and after everything looked good, we started the purchasing process. Jason and his manager came up with a good deal for me and I signed the deal. My total interaction with Jason was a positive one and I would recommend anyone ask for him. I was then handed over to Tony Case who is one of York's Finance Managers. At first Tony was ok. However when he pushed the finance papers across his desk the final purchase price was $5,000 more than what I had agreed to. This is where I started having a bad experience. I asked Tony why the price was so much, and he stated it was for a service contract for "protection" for my new vehicle. When I entered his office, I had agreed with Tony to purchase a service contract, but he never informed me of the price. I told Tony I no longer wanted to purchase the service contract because I did not want to spend the extra $5,000. Tony just kept repeating himself and saying that he "couldn't believe that I wouldn't want to purchase protection for a new truck!" Tony must have repeated this line 5 times. Tony then tried to tell me I would be paying the same amount with or without purchasing the service contract. When I told him I had agreed to pay $5,000 less, he stated "Well I don't know where you're coming up with that number." At this point I found the purchase agreement paper that was clearly ON HIS DESK and pointed to the lower amount I had agreed to pay, and told Tony I was not paying anymore than this figure. The sales manager and I had both agreed to and signed this purchase agreement. Tony again stated that I should be buying protection and it would take "some time" for him to redo all of the paperwork he had previously printed. Within two minutes Tony had the "new" paperwork in front of me. Tony had assumed I would just blindly sign whatever he put in front of me and had printed paperwork showing me paying an additional $5,000 BEFORE I ever entered his office. Buyer beware. After signing the "correct" paperwork, I walked out and said goodbye to Jason and entered my new truck. Once in my new truck I found that it only had a 1/4 tank of gas. Seems that this dealership is not in the business of giving customers a tank of gas if they only purchase a used vehicle. After paying a high price for a truck, they couldn't be bothered to put $40 worth of fuel in it. Nice. While the sales team were extremely friendly, I don't think i'll ever be back. More
by Zack T.
Employees Worked With
Jason Burt, Tony Case
October 09, 2021
I took my 2016 Jeep Grand Cherokee to York for an oil I took my 2016 Jeep Grand Cherokee to York for an oil change service on 9/10. The washer fluid low light was on when I left the car with them. When I took my 2016 Jeep Grand Cherokee to York for an oil change service on 9/10. The washer fluid low light was on when I left the car with them. When my vehicle was returned to me the low washer fluid light was still on despite being marked it had been filled on the work order. When the error was brought to the attention of the young woman who checked me out, she went to the service area. Someone returned from the service area and asked for the keys to my car. No explanation, no apology for the mistake, just "can I have your keys." I declined and asked to speak with the service manager. I explained to the service manager about the washer fluid. I also explained to him I had concerns about my brakes as they have been squealing. The measurements on the work order indicated the brake pads were in good shape. I explained I had little confidence in the information on the work order based on the issue with the washer fluid. The service manager filled the washer fluid and used a tool to measure the brake pads there on the lot without lifting the car. His measurements were the same as the invoice for the front brake pads, but were 3mm less for both rear pads. The shops measurements were unreliable just as I had thought. The next week, I received a call asking if I had received my survey in email. I informed the young lady on the phone I had not but would like to complete a survey because my visit did not go well. She apologized and expressed that someone by the name of Katera could give me a call that day. I requested Katera call back on a specific day due to my work schedule. I did not receive a call from Katera. The morning following the day Katera was to call, I called Katera from my workplace and spoke with her. Katera stated she had her days mixed up and apologized for not calling. Because I was at work, we made arrangements for Katera to expect a call from me between 2p-3p. When I called to York shortly after 2p (approx 2:10p) I was informed Katera was at lunch and would call me back. Today is 10/6 and I have not heard from and do not expect to hear from Katera. This is not my first poor experience with this dealership; however, it is my last time taking my vehicle to them and expecting they will provide quality service, because they do not. My first clue should have been they don't even take the time to get up from their work stations to greet you when you pull into their garage. More
by Fonda
Employees Worked With
Katera Dixson, Doug Miller
