Yonkers Kia - Service Center

Arrived at facility at 8:00am - Service Advisor was Maurissa Johnson, gave her ticket for car to be serviced, went to waiting area to wait for car to be serviced, waited for hours, asked Maurissa what Maurissa Johnson, gave her ticket for car to be serviced, went to waiting area to wait for car to be serviced, waited for hours, asked Maurissa what was taking so she said she did not know, paperwork for the car was still on her desk. after waiting for 4 or more hours the car was finally service around 12:00 noon or later. I've never had this happen to me before it was a terrible experience. Please do not ever assign Maurissa to service advisor for my car. However, we did get half off the bill for having to wait soooo long. NOT SURE IF EVERYTHING WAS DONE THAT SHOULD HAVE BEEN DONE. DON'T KNOW THE NAME OF PERSON THAT WORKED ON MY CAR. Did not receive multi point inspection form "BAD EXPERIENCE" More

Excellent service. . Service advisor Darlene was professional, knowledgeable, and courteous. She kept me apprised of the progress of the work being performed on the car. . Service advisor Darlene was professional, knowledgeable, and courteous. She kept me apprised of the progress of the work being performed on the car. More

I am truly grateful for the wisdom and advice Mimi shared with me. She is amazing ! I look forward to working with her in the future. with me. She is amazing ! I look forward to working with her in the future. More

Fast service, professional service, organized and clean waiting area. Good comunicación with costumes. Make the waiting time confortable. waiting area. Good comunicación with costumes. Make the waiting time confortable. More

The service was fast and efficient which I like. Also the staff was courteous and professional, I would recommend Yonkers Kia Also the staff was courteous and professional, I would recommend Yonkers Kia More

Excellent service all around. Helped me with Al my needs and was quick service. Thank you Helped me with Al my needs and was quick service. Thank you More

I had my free fix because the check engine light has been on consistently. After service which was to fix it, it remained on. I called and left messages right after the service, and several messages to get on consistently. After service which was to fix it, it remained on. I called and left messages right after the service, and several messages to get another appointment to resolve it, I was never able to speak to service again, with at least 4 messages, no one returned my calls. So check engine light is still on. and this is a safety issue. because this check engine light could lead to fires More

Rep was knowledgeable and courteous at all times. Willing to work with me. Work was done in a timely faahion. Willing to work with me. Work was done in a timely faahion. More

Great customer care giancarlo was fantastic, answered all of our questions and told us exactly when to expect the car to be done. of our questions and told us exactly when to expect the car to be done. More

I had a very good experience on my first trip to Kia service center the place was clean and neat Lot of space to relax and wait for your car people were courtesy and professional service center the place was clean and neat Lot of space to relax and wait for your car people were courtesy and professional More