Yonkers Kia - Service Center

The work on a car doesn't start on time and no one comes out to give an update on what's going on. That's not good Customer service. Communication is key to making customers feel included in their car's se out to give an update on what's going on. That's not good Customer service. Communication is key to making customers feel included in their car's service. May leave a Customer sitting there for hours and not provide an update as to when work will be completed, but workers walk around back and forth, seeing a customer waiting, but not saying anything helpful. Makes a Customer feel under valued, and honestly, there are a lot of great mechanics who can provide good car maintenance. People go to the Dealership cause it's easier, not cheaper. Respect and communication are key to good customer service. More

My second time around and they were excellent. After my purchase, my salesman has reached out to see how I’m doing which is nice. After my purchase, my salesman has reached out to see how I’m doing which is nice. More

Not reliable bad service. They Forgot to cover my oil it completely leaked out and I got stranded. Second time the left trash in my car and didn’t reset my dash. They Forgot to cover my oil it completely leaked out and I got stranded. Second time the left trash in my car and didn’t reset my dash. More

Good Customer Service, and representatives who are helpful. The wait time was 2 hours, and the rep let me know that right off which was appreciated. helpful. The wait time was 2 hours, and the rep let me know that right off which was appreciated. More

I was going to purchase a car from the Bronx Kia however, I was won over by this dealership because they sent an uber for me just for my business. The customer service seemed highly personalized and customiz I was won over by this dealership because they sent an uber for me just for my business. The customer service seemed highly personalized and customized to my needs. I did have a scratch in my newly purchased vehicle unbeknownst to me. They took care of it as soon as this was discovered and I've been in love with my vehicle ever since. I would say, that in the future, they need to 'fine tooth comb' inspect the vehicles before selling them and in addition, the finance department should work in tandem with the sales rep in regards of expected retail and finance costs before entering the office. More

This is the only service that do not offer loaner cars, just using Lyft one way and the other way I paid from my pocket to go back and get my car just using Lyft one way and the other way I paid from my pocket to go back and get my car More

went to the service department to have my car checked. After purchasing it, my salesman noticed the wireless charger wasn’t working, so I scheduled an appointment for December 15th. When I arrived, I ende After purchasing it, my salesman noticed the wireless charger wasn’t working, so I scheduled an appointment for December 15th. When I arrived, I ended up waiting for about four and a half hours. During this time, I was informed of two recalls on my vehicle. They managed to fix the tire wobble I complained about, which, unfortunately, still persists. They didn’t have the part for my wireless charger and said they would contact me once they received it, along with the parts for the recalls. However, they didn’t have any parts for the scheduled repairs. Now it’s January 17th, and I still haven’t heard back from them about the parts that were to be replaced. Additionally, I’m experiencing other issues with the car, which is concerning for a new vehicle. As the first owner and driver, I’m disappointed not to have received any follow-up from Kia’s service department. More

This dealership is one of the best in the tri-state. I would recommend everyone. I would recommend everyone. More

Brought my car in for oil change, inspection sticker and issue with my intermittent windshield wipers stopping mid-way. When I saw the Tech Giancarlo he said the inspection machine was not working and when issue with my intermittent windshield wipers stopping mid-way. When I saw the Tech Giancarlo he said the inspection machine was not working and when I told him about the wipers he said it would be a $150 charge for them to look at it. I then told him forget about doing any services It to much of a hassle. He said you need the oil change I said I'll go to my vavoline center they can do both. Giancarlo's lack luster replies turned me off from doing any service at Kia. I was a loyal customer now I'll go somewhere else. More

Didn't rotate my tires because I had a slow leak on my driver side on back left tire still was in same place as when I brought it in. Paper work said in was rotate bad business driver side on back left tire still was in same place as when I brought it in. Paper work said in was rotate bad business More