Yonkers Kia - Service Center

I have a 2012 Kia that needed some work (still under warranty)and the service dept was really good in getting it fixed. They replaced the transmission and the flex coupling and I was happy, however I di warranty)and the service dept was really good in getting it fixed. They replaced the transmission and the flex coupling and I was happy, however I did have to pay out of pocket for some things like new battery and the over heating issue plus labor. Overall good experience "THIS" time and I was given a loaner car while the tranny was being ordered and repaired.This pandemic has definitely slowed things down but Yonkers kia was up to the challenge. 4 stars More

They have always assisted me with all issue that are presented to them regarding my car. Knowledgeable and always willing to handle the matter at hand. And that is why I keep going back. presented to them regarding my car. Knowledgeable and always willing to handle the matter at hand. And that is why I keep going back. More

Located conveniently; great and friendly service. I trust the people at this dealership. Never felt like I got ripped off. Glad to see they had COVID protocols in place. I have dealt with Efrain bef trust the people at this dealership. Never felt like I got ripped off. Glad to see they had COVID protocols in place. I have dealt with Efrain before and he is very nice and professional. More

Surprisingly enjoyed the wait there didn't feel uncomfortable at all. All employees were very friendly and generous. Most importantly wait was not that long at all! Very clean too! uncomfortable at all. All employees were very friendly and generous. Most importantly wait was not that long at all! Very clean too! More

Parts Had good customer service. Did not take a lot of time. Did a good job for recording safety recalls and other issues present in my car Had good customer service. Did not take a lot of time. Did a good job for recording safety recalls and other issues present in my car More

I visit Yonkers Kia for service and maintenance . The scheduling process is quick and seamless. I am always pleased with the professional and courteous staff, especially Jermaine Johnson. He is hone scheduling process is quick and seamless. I am always pleased with the professional and courteous staff, especially Jermaine Johnson. He is honest and sincere regarding pricing and time factors. I am very happy with my purchase ! More

I was extremely disappointed by the customer service I received at Kia Yonkers on my last service visit. The sales person or service manager at the front desk was not informed about my service contract an received at Kia Yonkers on my last service visit. The sales person or service manager at the front desk was not informed about my service contract and tried to charge me for service I already paid for through my Kia sale contract. He also tried to make me buy a new battery pretending it was faulty after the battery went dead on them for what ever reason, he showed me what I believe a fake computer test, I later in the day had the same battery tested run by a car shop and nothing was wrong with it. Same issue with my engine and cabine filter that I had change recently. I am extremely disappointed by the service I received at Kia Yonkers during my last visit there, they also never gave me a stickler for my next mileage service as they usually do. More