Yonkers Kia - Service Center

At the beginning their was communication. One hr passed and nothing. No communication. They took to long and when I asked to get my car, apparently no one knew if it was done or not. I kept telling the l and nothing. No communication. They took to long and when I asked to get my car, apparently no one knew if it was done or not. I kept telling the lady where is it and she didn’t know. I really didn’t like and won’t be going back again. More

The service rep Darlyn Davis was excellent. She resolved the issue and replaced the side mirror and had service done on car. Great job Darlyn the issue and replaced the side mirror and had service done on car. Great job Darlyn More

The service was so amazing and the lady behind the counter Darlyn was so helpful. She was so professional and made me want to come back. counter Darlyn was so helpful. She was so professional and made me want to come back. More

All 3 service dept personnel I encountered, inside & outside, were effective and efficient. They were also attentive to COVID-19 protocols, without interfering with service. outside, were effective and efficient. They were also attentive to COVID-19 protocols, without interfering with service. More

Spent waiting 3 hours for an oils change.2 visits before Spent waiting 3 hours for an oils change. 2 visits before changed break pads, I told them my steering wheel would shake when breaking from high speed Spent waiting 3 hours for an oils change. 2 visits before changed break pads, I told them my steering wheel would shake when breaking from high speeds, told me it was the new break pads, I come again for oil change & they tell me again it’s just new break pads now on 3rd time telling them about it suddenly they find a problem with the rotors even though I had mentioned to them before. How do you change the break pads & check the wheels but don’t see possible problem with rotors, even after I mentioned to them the 2 times prior they didn’t even check. Lack of care & bad work ethic. More

Horrible place to take your car!! My terminal was supposedly fixed by them which it wasn’t but still got charged for them fixing it.. supposedly fixed by them which it wasn’t but still got charged for them fixing it.. More

Im going back a third time for them to fix my problem. Every time I leave the problem that I took it there for is still not fixed. And the bill keeps adding up. It seems like they dont have a clue. Every time I leave the problem that I took it there for is still not fixed. And the bill keeps adding up. It seems like they dont have a clue. More

Efrain was courteous. He explained everything regarding my appointment before my car was serviced. The car maintenance was completed in a timely manner. That was great. my appointment before my car was serviced. The car maintenance was completed in a timely manner. That was great. More

The service at this dealership is atrocious. There is not enough staff working in the service department. They are not able to fix ongoing issues with my car. For example, my tire light has been on for years enough staff working in the service department. They are not able to fix ongoing issues with my car. For example, my tire light has been on for years. They say they "fix" it, but it has never been fixed. They don't call you to inform you of the status of your car. I have to call at the end of each day. I often spend 10 - 15 minutes trying to get someone on the phone. I have had my car for 7 years, and I have seen the service representatives turn over very frequently. They don't treat their employees well, so I am not putting this terrible service on the employees, but on the dealership and the management of the company. More

Efrain was polite and approachable. He was also able to update me on the services and the length of time I would wait for the completion of services. update me on the services and the length of time I would wait for the completion of services. More