Yonkers Kia - Service Center

The valet and the check-in/counter person are excellent. Your facilities for those who wait for the car service are ridiculous - 4 or 6 chairs in the service area, or tables and chairs in the sales office Your facilities for those who wait for the car service are ridiculous - 4 or 6 chairs in the service area, or tables and chairs in the sales office next door. Neither were welcoming or comfortable. The sales office was filled with people (including KIA employees) on the phone constantly, talking loudly, some even on speakerphone. And it should not take almost 2 hours for just a NYS inspection, especially since I had an appointment and was on time. More

Yonkers Kia went above and beyond to help when my family and I were dealing with a tough situation. Our car was not drivable 1000 + miles from our return drive on a family vacation. The service manager agr and I were dealing with a tough situation. Our car was not drivable 1000 + miles from our return drive on a family vacation. The service manager agreed to keep my vehicle for an extended period of time and also offered to shuttle my family to the airport to pick up a rental. Every person we spoke to was accommodating and sympathetic. I live in Florida but if I were local to NY Yonkers Kia would get my future business. We currently own three Kias and owned two others previously. Thanks Yonkers Kia! More

Darlyn Davis is an Amazing, Knowledgeable of her job duties and has been looking after my needs for the last 7 years and through 2 vehicles obtained thru Yonkers Kia. I'm spoiled by the care which is wh duties and has been looking after my needs for the last 7 years and through 2 vehicles obtained thru Yonkers Kia. I'm spoiled by the care which is why I still go back to her even though I've relocated to NJ. More

Darlyn Davis is an excellent people person and is knowledgeable of her job duties and very friendly when ever I go to get service done on my car I always go to her keep up the great job knowledgeable of her job duties and very friendly when ever I go to get service done on my car I always go to her keep up the great job More

Service department lied several times about the status of parts and repairs. Car was returned with 15mi to empty gas tank and engine was still covered in leaked coolant. parts and repairs. Car was returned with 15mi to empty gas tank and engine was still covered in leaked coolant. More

Great service, comfortable waiting room, seemed like reasonable fees. Pretty easy location to find and no problems. Everyone was friendly and I will be back. reasonable fees. Pretty easy location to find and no problems. Everyone was friendly and I will be back. More

Service took a little longer than usual ,there was no sticker as a reminder for next service ,but in the overall I would recommend to other people for this place sticker as a reminder for next service ,but in the overall I would recommend to other people for this place More

I have been dealing with a oil consumption problem. When I brought my car in to the dealer with 99,487 miles on it and reported the issue, he had me follow a protocol to return it in 1000 miles to check it I brought my car in to the dealer with 99,487 miles on it and reported the issue, he had me follow a protocol to return it in 1000 miles to check it and run tests. I have followed their protocol only to find out KIA denied my claim, since it had passed the 100,000 mile warranty. My initial 2 invoices neglected to enter the mileage. If it was NOT under warranty, they would NOT have had me follow this strict protocol. Not to mention, a month prior, I had to replace my Catalytic converter for $2000! I am possed beyond words and would never recommend a Kia because of how they are handling my situation More

The rep at the front desk let me wasted my cab fare. I asked her if someone could at least look at the vehicle before telling me I have to leave the car and she cannot see me until she fulfilled all other asked her if someone could at least look at the vehicle before telling me I have to leave the car and she cannot see me until she fulfilled all other appointments. I called in and previous receptionist said I could come in as an emergency. The rep at the front decides otherwise. I always thought that emergency Give precedent over everything else. Anyways, I did not mind waiting 2 hours to be seen, chances are my case might not need to leave my car. Turns out I was right, she have the nerve after I left to call me back that someone could see me in 20 minutes! A while entire day turns out in 20 minutes smh...Hello! I suggested that.People just need to know their job and work smart not foolish. More

I came in for a simple oil change and after 1.5 hours I was given a laundry list of brake parts that needed to be replaced. I refused to pay for additional services and requested my car back and i only pai was given a laundry list of brake parts that needed to be replaced. I refused to pay for additional services and requested my car back and i only paid for the oil change. They insist the car was in serious dangerous conditions and not drivable. I still insisted to get my car back. They pulled the car to front with hesitation. I attempted to drive and I was not able to drive the car out of the parking area. I walked back to the service area and asked what happened to my car. They then told me the way the car is now is how the car came in and that's why they expressed why the car can't be driven which was untrue I drove 30mins to the dealership and at this point I could not drive the car. I kept asking what did they do to my car that I cannot drive it now. They kept telling me that calipers have seized due to the size of the tires. My car has staggered tires and when they rotated my tires the larger tire was rotated to the front and now the calipers seized. The calipers would be covered under warranty but I still needed to get new brakes rotors and tires which were over $4k. They were not able to fix my car any further at that time because the parts needed to be ordered. I told them I was not going to pay for parts that were prematurely worn due their fault or incorrectly rotating staggered tires incorrectly. They didn't even offer a loaner car so I can get back home. I had to continuously ask for a loaner until they provided one. They said they would order all the parts and work on the car the following week but it was best that I left the car. I came back in with my boyfriend the next day to reiterate that they would not charge for any parts and they agreed. During the week they kept saying the parts were not in yet and that I should follow up with the other dealer ship where I originally purchased my car and asked for correct tire size because that is what caused the calipers from seizing and that was culprit. I kept calling to follow-up in the status of the car and they kept asking if I was going to buy new tires. I told them that I would follow up with the other dealership. After a week of my car at the dealership I called and they said my car was ready without any new parts or tires. They said they were able to put my current parts back the same way as they were when I drove in a week ago. This was very frustrating to hear and to go through as I believe they did something to my car so I would not be able to drive it out and try to get me to buy new car parts. I picked up my car with no further issues and the car drives normally as usual. Be aware if they do something like that to you as well. More