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Yonkers Kia - Service Center

Yonkers, NY

4.3
1,926 Reviews
Call Service Center (914) 337-3800

1,926 Reviews of Yonkers Kia - Service Center

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September 21, 2021

Amazing service, very quick and responsive. My service rep was also very nice and I felt welcomed More

by maaleak.biz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette
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September 21, 2021

Everyone there is kind and helpful the customer service is exceptional and the way they handled my vehicle with care was fabulous looking forward to ping business with them for life More

by shenikabeckles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
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September 21, 2021

Yonkers Kia Service Center is wonderful. They always take great care of my car and it's needs. Darlyn always keeps me up to date on what is happening and how much longer my service will be. They are clean, p More

by HEATHERVNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlyn Davis
Other Employees : Darlyn Davis, Efrain Barcos
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September 18, 2021

I feel KIa is my second home, thank to Darlyn Davis and her team. I’m grateful. More

by DU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlyn Davis
Other Employees : Darlyn Davis
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September 18, 2021

STAFF WAS VERY RUDE AND TALKED TO CUSTUMERS WITH DISRESPECT, IF YOU DON'T LIKE YOUR JOB STAY HOME More

by kaykay110209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Efrain Barcos
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Sep 19, 2021 -

Yonkers Kia responded

Kaykay110209, We received your email with the 1-star review. The owners of Yonkers Kia take your feedback very seriously. On behalf of the owners and managers, please accept our apologies for the behavior that made you feel this way. We know everybody has bad days, but our team is to always be professional and treat customers with respect. We would like to address your concerns, so we can address this on our end. Please contact our Executive Director to resolve your concerns with our service department staff member who assisted you. When you send an email to customerservice@yonkerskia.com it reaches our Executive Director and key management staff. It would be helpful if you can send your name as it appears on your service account, your vehicle information and the date of service. Also your direct contact information. Thank you. We look forward to resolving this and making your future visits a five star experience. Again that email address is customerservice@yonkerskia.com Thank you, Criss Castle Your Automotive Advocate for a Positive Customer Experience

September 18, 2021

Always love my Kia service center. Despite the longer wait this time, the courtesy and good nature of the staff made up for it, esp Darlyn and the guys working outside. Of course the coffee and delicious More

by starvargas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlyn Davis
Other Employees : Efrain Barcos
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September 17, 2021

Staff were professional and attended me very quickly. Staff were also very knowledgeable and accurate with time predicted of service. More

by Jenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlyne, Bianca
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September 17, 2021

Service that they say the do they don’t. Tire rotation wasn’t done. Not sure other work was done More

by melvinbrightman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 19, 2021 -

Yonkers Kia responded

melvinbrightman, We received your email with the review about your tire rotation service. The owners of Yonkers Kia take your feedback very seriously. On behalf of the owners and managers, please accept our apologies that our service team did not meet your expectations during your visit. We always want you to drive home happy and confident that our team has taken care of you. Anytime that you feel the service work has not been completed to your satisfaction, please let our service manager know right away. Our service manager's name is Alex Zapata. Your experience is very important to us. We would like to set up a time for you to bring your vehicle in to have our service manager look at it with you and go over any details. If needed, we will perform another tire rotation for you and do whatever it takes to lift your confidence in our team. So that you get the special attention that your concerns deserve, our Executive Director would like to be involved. Please send an email to customerservice@yonkerskia.com Your email will reach our Executive Director and key management staff. It would be helpful if you can send your name as it appears on your service account, your vehicle information and the date of service. Also your direct contact information such as cell phone number. Thank you. We look forward to resolving this and making your future visits a five star experience. Again that email address is customerservice@yonkerskia.com Thank you, Criss Castle Your advocate for a positive customer experience

September 16, 2021

Staff is doing a great job really a pleasure to work with. Everything done on time More

by mwetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Barcos
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September 16, 2021

GREAT SERVICE, GREAT SERVICE,GREAT SERVICE,GREAT SERVICE,GREAT SERVICE, GREAT SERVICE,GREAT SERVICE,GREAT SERVICE, More

by sp33ch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
Report | Print
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