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Yonkers Kia - Service Center

Yonkers, NY

4.3
1,926 Reviews

1,926 Reviews of Yonkers Kia - Service Center

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December 08, 2021

I went in with an tire issue and Efrain took good care of me. He had the car back in the time as promised. My only feedback is they should ask clients beforehand if they are willing to wait 45 mins for a was More

by gigavasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
December 06, 2021

Darlyn was very informative and patient with me about all of service questions. she took the time out to explain everything. More

by ksmith_hines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Darlyn
Jan 01, 2022 -

ksmith_hines responded

Darlyn was great to work with.

December 06, 2021

The dealership provided excellent customer service and mechanics serviced my car quickly. Also love getting back a clean car! More

by tamara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
December 05, 2021

John provided out-of-this-world service. I never felt more relaxed, he took the stress of the entire process, and communicated diligently and honestly. 10/10 ASK FOR JOHN!! HE'S THE BEST!! More

by dannymart130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Efrain Barcos
December 05, 2021

I was there for 5 hours and nothing was accomplished. The sound that I went for in the steering wheel was not fixed. They need to find better mechanics that know what they're doing. Also not having a master More

by LOZARES3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Efrain Barcos
Dec 06, 2021 -

Yonkers Kia responded

We sincerely apologize for the experience that had you feeling this way. Our goal is to provide exceptional service to every customer at Yonkers Kia. Thank you for taking the time to bring these issues to our attention. We would like the opportunity to speak with you to work on resolving this issue. Can you please email our Executive Director at customerservice@yonkerskia.com. Thank you! Hope to hear from you soon!

December 02, 2021

I walked in and spoke to the gentlemen. He paid attention to my concerns and had me out of there quickly. He was kind and caring. Thank you for making my 1st experience with kia service a good one. More

by WANDAM.OLIVIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
December 02, 2021

I was given a loan 9k dollars over what had agree on Unfortunately, I never read the fine print They kept me over six hours just on approval and paperwork I think it's just their strategy to get More

by gvelas123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Robles
Dec 06, 2021 -

Yonkers Kia responded

We are terribly sorry to hear about the impression you got during your recent visit with us. We appreciate feedback like yours because it helps us identify the areas in which we need to improve. If you would like to discuss this issue in more detail, please email our Executive Director at customerservice@yonkerskia.com so we can work towards a resolution. Your satisfaction is of the utmost importance to us!

December 01, 2021

The customer service is excellent. They are friendly and responsive to your needs. Great place to get you car serviced. Thank you. More

by Jgonz10167
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
December 01, 2021

The people was very nice n John was very helpful he always check on me to to infrom me that they working on my crthe dealership is very n i woul send anyone there for their service so have a great n More

by dnoonie6
Recommend Dealer
Yes
Employees Worked With
JOHN, Efrain Barcos
December 01, 2021

Thank you darlyn for high quality service thanks also to mohamed technician he top of all fluid thanks to Yonkers again More

by NAANANI319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Darlyn and mohamed, Efrain Barcos
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