Yonkers Kia

The service department needs work; I usually have pleasant experiences with folks there however yesterday makes the 4th poor experience that I have had here when bringing a vehicle in to address a sa pleasant experiences with folks there however yesterday makes the 4th poor experience that I have had here when bringing a vehicle in to address a safety recall. Arrived to drop off my vehicle for a safety recall at 8 am, wasn't sure if they had the part and that I would need to come back if that was the case (probably something that should have been told to me the day before coming all the way up to Yonkers from Manhattan-not a long drive but hard to get to via public transit). Was told when I made the appointment that I would need to drop the car off for the day and that acquiring a loaner would be a first come, first serve process-which wasn't such a biggie. However, when I asked about this was told that there was a waiting list and that I would be number 12 on the list (conflicting). The kicker though was when I called at about 4 pm to see if my vehicle was done because I had not heard from anyone and while on the phone with the receptionist overheard the intake person say that the vehicle had been done for hours and that they didn't call me because I told them that I would pick up after work. I was coming from work in Manhattan via public transit, would have been nice to have been told that the car was ready early on so that I would not have to navigate Metro North during rush hour. Made it there just in time before closing, to watch 3 really nice people search for my paper work, not find it and then not be able to find my car because of that. My car was finally delivered with the seating adjustments completely changed as if someone had been driving my car while in the care of the service department (suspicious). Not sure if I will continue using the department in the future, not making this decision because of yesterday but because of my past experiences over the last 5 years with regards to safety recall repairs. I did not work with Efrain Barcos; he has always been super pleasant and attentive-I worked with someone new on 3/10/2021. More

I had a good experience with Kia service center everything was taken care of and the representative was very helpful and I look forward to doing business with you again everything was taken care of and the representative was very helpful and I look forward to doing business with you again More

The entire Service Dept at Yonkers Kia are beyond excellent. From the moment you make the online service appointment to the time you drive away in a freshly serviced and WASHED Kia you know they car excellent. From the moment you make the online service appointment to the time you drive away in a freshly serviced and WASHED Kia you know they care for your car as much as you do. When people ask where I go for service, I proudly tell them Yonkers Kia! More

Brandon was great and efficient service was good and i got what i needed fast! Really recommend their service. Pricing was good and cooperation was great! got what i needed fast! Really recommend their service. Pricing was good and cooperation was great! More

They keep having issues with their computer system and they said that they would look into it.? I was confused as this my regular service rep and he kept apologizing for system not having my record as they said that they would look into it.? I was confused as this my regular service rep and he kept apologizing for system not having my record as result I was forced to pay for service that I receive as part of my initial deal. More

Shannon was an absolutely pleasure to work with. Friendly, informative, professional. Took her time to show us the various models we were interested in. We never felt pressured or that we were bein Friendly, informative, professional. Took her time to show us the various models we were interested in. We never felt pressured or that we were being taken advantage of. Really pleased with her service. More

Darlyne was fantastic. This was a last minute appointment and they took me right away and turned the car around in the time promised. Well done and they took me right away and turned the car around in the time promised. Well done More

My experience was great I was immediately Attended to By a friendly employee named Lou Who escorted me to Benjamin DE Leone With whom I have had previous telephone conversations with regarding a Kia Sorent a friendly employee named Lou Who escorted me to Benjamin DE Leone With whom I have had previous telephone conversations with regarding a Kia Sorento is Benjamin and his team made me comfortable and went to work and made it possible for me to purchase a vehicle when I only went in to look Chris the finance officer made it painless and transparent I love my new Kia Sorento sx x line prestige. More

they seem to care about me as a customer always trying to satisfy my needs and improve my overall experience. Always provides great hospitality and courtesy. satisfy my needs and improve my overall experience. Always provides great hospitality and courtesy. More

Everything was great except for the amount of time waited. Darlyn was wonderful. She is an asset to your organization! She knows her job and treats everyone with respect and put a fun into an otherwis waited. Darlyn was wonderful. She is an asset to your organization! She knows her job and treats everyone with respect and put a fun into an otherwise boring morning with her wit and charisma. More