Yokem Toyota

Well trained, professional sophistication Wil Terrell was excellent help in helping me choose the right car and the best deal for me. He is above average in intelligence, knowledge of product Wil Terrell was excellent help in helping me choose the right car and the best deal for me. He is above average in intelligence, knowledge of product, professionalism and still congenial with a warm personality and integrity of character. Ken Alexander is the financial advisor who guided my through the process of document signing and financial choices. He is also professional, accurate, highly knowledgeable with a warm and friendly personality. His high tech table computer monitor made the process easier to understand and much less cumbersome than signing hard copy. Go there for a fine car and honest help finding the right one for you. I do not have a vested interest in the dealership, but I have bought many cars in my lifetime. More

Great place and couldn't be happier with my service What an amazing place. I was impressed when I cam in for service and considered them for sales. I was extremely happy at the end and would recommend t What an amazing place. I was impressed when I cam in for service and considered them for sales. I was extremely happy at the end and would recommend to all. More

All brag, no action Went to this dealership to purchase a new-to-us vehicle. The salesperson proceeded to explain how he had been the leading salesperson at another deale Went to this dealership to purchase a new-to-us vehicle. The salesperson proceeded to explain how he had been the leading salesperson at another dealership before coming to this one and "dazzled" us with tales of his feats of sales (and basketball) excellence. After enduring these sagas, we told him what we wanted and he said he'd get right on it and call us the next day. The next day arrived and when no call came, we called him. He explained he was hard at work on the matter and would call later. When later came and still no call, we again called him. At that point he explained that he would not be able to help us. Not sure what happened to the super salesmanship, but apparently it mysteriously disappeared, possibly somewhere around Keatchie. Needless to say, we have taken our business elsewhere. More

No customer service Went to Yokem for service as indicated by the dash warning light and the sticker they put on the windshield showing it was time for an oil change. The Went to Yokem for service as indicated by the dash warning light and the sticker they put on the windshield showing it was time for an oil change. They took my car back to service and then told me it was just for a tire rotation. They reset the dash warning light and a new sticker on the windshield. Within 24 hours I noticed the engine was taking longer to start than normal. I checked under the hood and noticed one of the battery caps was left off and the battery was dry. I added water and put duct tape over the opening without the cap. I took my car back to yokem the next day. I explained what they did. They took my car back to check it. The service writer then explained my battery was going bad and I could purchase one from them. I told them I wouldn't be buying a battery from them, nor another car. I bought this car new from them and only had the service performed by them. After this instance, I used their website to try and get something done, but only got a few emails from them stating they were looking in to this matter. Several months have now passed and no response from them. Not only would I not recommend this dealership, but I am going to file a complaint with the BBB and the Attorney General in my state. Be aware if you use this dealership's service department. More