Yemm Chevrolet Buick GMC - Service Center

I was very happy my car was picked up for servicing with no issues as there were a couple times I was completely forgotten even though I scheduled it ahead of time. Service was great and I appreciate that! no issues as there were a couple times I was completely forgotten even though I scheduled it ahead of time. Service was great and I appreciate that! More

Always give good quick service on my Pacifica. I always get a full report on what was performed on my vehicle. I always get a full report on what was performed on my vehicle. More

I work at a prison and they returned my car unsecured. My drivers window was all the way down. Someone also hooked they’re phone to my system. I had to resynce mine up before it could be used since it wasn’t drivers window was all the way down. Someone also hooked they’re phone to my system. I had to resynce mine up before it could be used since it wasn’t the last phone used. Jade was extremely friendly but service department could be better More

My tires are about one year old. I get my oil changes & "tire rotation" with your service department. Recently had a tire go low repeatedly, so took it to a shop near my work...turns out my tires haven't b "tire rotation" with your service department. Recently had a tire go low repeatedly, so took it to a shop near my work...turns out my tires haven't been getting rotated...likely have never been rotated! My tires were nearly bald and showing belts/fibers due to wear on the inside tracks. And I had them check my alignment while I was there. It was nearly perfect, so that wasn't an issue in wearing pattern. I had to replace 4 tires (two very badly worn, two looking rough) well before they reached their expected milage. VERY disappointed in the service department at yemm chevrolet. Btw, the tire issue would have been very obvious to anyone who was under my car if it were on a lift either for oil change or service (which it would have been twice in the last couple months, once for oil and once for a recall). No mention was made to me & when oil change was done, tires were marked as fine on the service sheet. More

If you live in the Galesburg area do yourself a favor and don't ever go to the Yemm dealership for a key. xxxx, I wouldn't recommend going to them for anything, EVER. So I lost my keys in then river and ne don't ever go to the Yemm dealership for a key. xxxx, I wouldn't recommend going to them for anything, EVER. So I lost my keys in then river and needed a new one to bring retrieve my vehicle. They inform me I had to get the Jeep to their dealership before they could make me a replacement key. So I fork over $200 to get it towed there. It gets there Saturday in the early morning, and it was never touched until late Monday. They decided to FINALLY make a key for it late Monday, and attempted to program it once and it failed. Due to it being late, they were about to close I was given no choice but to go home. I go home and call Yemm and left a voice mail for their service manager. I told him I thought maybe someone else should try to program it, and perhaps they would have more experience. I get a call Tuesday saying that there must be something wrong with my Jeep because the key wouldn't program. They claimed they used two different keys with chips and it wouldn't program. He continued to tell me my only option would be to let them run a diagnostic scanner for $110 bucks to figure out the issue. I told them there was absolutely no reason anything would be wrong because I had zero issues with anything before I lost my original in the river. They continued to tell me I was wrong and my only option was to fork over more money for their scan. They also claimed nobody could ever get it to work without doing a Diagnostic Scan after informing me that they had tons of experience, and absolutely knew that %100 that it was my Jeep that had the issue. I told them to hold off, and I was going to research it. Turns out they were %100 WRONG!I almost gave in and let them do the diagnostic test, but then I thought better and called a locksmith out of Peoria. I told him the situation, and he said he'll get it done. Showed up 30 min later, tried to program the key Yemm gave me, and it didn't work. So he grabs a few chip keys that he had for the Jeep brand, and holds the chip up to the ignition and attempted to program them one by one until one worked. After 2 tries he finds one that programs to perfection. He was in and out of there in 10 min. He cut the key from the back of his van, ensure it worked then left. He even cut me a spare door key for free. All much cheaper than anything Yemmn wanted to charge me overall. Also I forgot to mention, the service desk employee at Yemm at first wasn't going to let the Locksmith work on my Jeep on their property, but changed his mind when I told him I'd push the my Jeep in the middle of the road if that was the case. So basically YEMM sold me the WRONG key for $150 dollars, couldn't figure out they gave me the wrong one, then tried to make me pay for a $110 diagnostic that would have told them they were wrong. Then after I refused their diagnostic scan they continued to tell me there was nothing they or anyone could do. Then after the Locksmith fixed it, the guy that sold me the key at Yemm wanted to tell me that their key was the right key and I was wrong. I then I go to return the key to their service dept because it was the wrong key and the guy that literally sold it to me on Monday told me he wouldn't return it unless I brought in the receipt. So I was forced to go back home and locate the receipt. I go back with the receipt and he goes back to some lady in the back, and comes back to me with a check written to my DAD. I told him that my name was David, and he wanted to argue with me about that. I said listen, I bought the Jeep from my Dad, the title is under my Name as I showed you, and you simply wrote it down wrong. He finally caves and comes back with a check for under my name. The entire experience was almost as if they wanted to scam me. They tried to manipulate me to pay more for their mistake. Did they apologize, nope? Admit mistake? Nope. They simply gave me a attitude, and seemed upset that they had to close out their ticket as if it bothered them to make it. I WILL NEVER AGAIN! More

Prompt service clean pleasant waiting area work was compleated in timely manner. Oil change wiper blades replaced tires rotated. Wood recommend to others for service. compleated in timely manner. Oil change wiper blades replaced tires rotated. Wood recommend to others for service. More

Robert Is The Worst Where do I begin...It started in December and my transmission in my Jeep went out. Prior to this I never had a bad experience with Yemm but after this Where do I begin...It started in December and my transmission in my Jeep went out. Prior to this I never had a bad experience with Yemm but after this they will NEVER earn my business. However when I purchased a vehicle with them Jessie J was the man and provided me with an acceptional experience! This time since I didn't purchase my Jeep with them they told me their buying customers were first priority. Jumping ahead...they had my car from December until February. Robert in service is cocky and tends to be sarcastic but not in a good way. He's made slick comments and overal is the reason I'm writing this review. My vehicle sat out on their lot until the end of January. My co-workers would drive past and joke that my car still hadn't been touched. I had spoke with a Katy when this first started and she's no longer there. I was never contacted until my car was finished. Never an update nothing, always the run around. Once I got my car back, there's been various problems that appeared after this warranty work was done. My oil was low, alignment isn't right, i'm hearing wind (which I don't know why...they shouldn't have taken the modeling apart), it started stalling a bit this week and the radio/bluetooth doesn't work properly. These are issues that shouldn't even occur. After addressing these issues to Robert we went on a ride and explained to him that I feel I had been taken advantage of. He made the commet that they would never do such a thing and that my vehicle sat for months before they could get to it. He had the nerve to say that my vehicle is most likely used to being outside so it sitting out shouldn't have been a problem. Well, little to his knowledge my car sits in a garage every night. That was very demeaning to me and even though he apologized he's made other slick comments like that. Overall he's a jerk. He avoided my calls until I told Shelby I would leave a bad review. After that, I got a phone call in less than 5 mins...isn't that ironic. I've gone in and called on numerous times to find out who the techincian is that worked on my car. Robert kept telling me that the paperwork was "in the other building" and that he would get back to me. He still never got back to me. Why is he with holding information? Was the techician not certified to work on my vehicle and that's why I haven't got an answer? Did ya'll purposely loosen things up so I would have to take my vehicle in? Who knows, but one thing I know is because of Robert he's left an experience where I'll never do business with Yemm. Guess my mom was right and she had a bad experience when she was ignored in 1986 trying to buy a brand new Corvette. Well guess I'll be heading to the Quad Cities to do my business just like her. Thanks Robert! More

Being dime to death I bought an Equinox from Yemm because I heard nothing but good things about them and I have owned GM cars all my life. I have had the car in the shop I bought an Equinox from Yemm because I heard nothing but good things about them and I have owned GM cars all my life. I have had the car in the shop twice since I bought it 6 months ago. The battery went dead after only 2 months. I found the oil low two weeks after having it changed there. I was just told that I will need new tires on my next oil change. I was promised 3 free oil changes and they wanted to charge me both times I went there. So far the service I got at Yemm has not impressed me. I will never buy another car from them More

terrible customer service The transmission went out in my 2015 Chrysler. they had my car for 5 weeks without ever contacting me or keeping me updated like I asked. When I final The transmission went out in my 2015 Chrysler. they had my car for 5 weeks without ever contacting me or keeping me updated like I asked. When I finally received my car back there were scratches on it that were not there when I took it in. After calling the dealership several times to have them take care of the scratches they werent returning my calls and finally after visiting the dealership, they finally agreed to buff the scratches and after having my car for three hours, the scratches were still there and I was told a simple "sorry" instead of them taking responsibility and doing whatever it took to make things right. This is only a brief explanation of the downright awful customer service I've experienced with Yemm. More