Yates Buick GMC INC.

I got a smart car from here. They worked with me over three weeks, Well dedicated and good work Thanks to everyone there for keeping some dedication. three weeks, Well dedicated and good work Thanks to everyone there for keeping some dedication. More

I have been going to Yates ever since I bought my 2007 gmc truck.I have had nothing but great service and everyone has been great even Micheal in quick lube service.I have talked with Mr.Yates a couple ti gmc truck.I have had nothing but great service and everyone has been great even Micheal in quick lube service.I have talked with Mr.Yates a couple times since I have had my truck and he is good person and makes sure his customers are taken care of.I recommend this dealership all the time even to friends that own "fords" because of my experiences and GMC is a better truck. More

We had a Wonderful experience, awesome customer service.We were in and out in a timely manner. We will be back. Thanks Gary Chad and KC service.We were in and out in a timely manner. We will be back. Thanks Gary Chad and KC More

The last time I had service with Yates, the service advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend repairs done. About an hour after dropping of my Yukon, I received a call from the advisor saying the tie rods were actually fine, but there was some play in the CV boots. He said it's would be something to think about next time, but I could put it off if I wanted to. He then told me that GMC recommends doing a transmission flush every 30k miles after 100k and I was right at that point so since they had the car there anyways I told him to go ahead and do that. Please keep in mind, I understand I have a 2007 GMC Yukon and yes I has 130k miles, but I've babied this car its entire life. I bought it from Yates and I've had EVERY single service done there. This car was running like new when I brought it in with no problems what so ever. With that being said. After picking up my Yukon, the next day I noticed that it didn't quite seem to be shifting like it should be. I put it off for a couple of days to make sure it wasn't in my mind because it was intermittent. One the 3rd day I called and made an appointment to bring it back to see what the deal was. After bringing it back, I received a call from Jay who is the service advisor. He told me that there was definitely something wrong and that they were still doing testing on the vehicle. I told him I had to be to work by 5 and he told me that they would put me in a loaner till my car was done. After calling ahead of time to stress the urgency of my having to leave once I got there I arrived at 4:30 to where I was greeted by Ed Trueblood who is the Service Director. He proceeded to tell me that a flush wouldn't cause any damage to the transmission like that and they weren't responsible. After going back and forth with him on this I told him that I'm not sure how they do the flush, but he couldn't tell me 100% that the damage wasn't caused by Yates regardless of what service was done. I explained to him the vehicle was fine before I brought it in and now I'm having issues. It's not to difficult to come to the conclusion that I did. Whether it was the flush or some act performed by the technician to damage the vehicle while in the care of the dealership, something was done incorrectly. On top of that, Mr. Trueblood told me that they don't recommend doing anything to the transmission after 100K miles because things like this could happen and I looked at him and tried explaining that the only reason I had it done in the first place was because his service advisor said it was "Highly Recommended"! He again told me that there was nothing they were going to be able to do for me and at that point I told him this wasn't over and I had to get to my meeting. So they pulled my car around, I got it, and I'm not sure where they went, but I was about to run out of gas. So not only did I go through all of this with no positive outcome, I was late and I was out of gas leaving the dealership. More

This is the friendliest and most helpful dealer we (My wife and I) have ever done buisness with. Everyone goes out of their way to make us happy & comfortable. We highly recomend Yates Buick GMC as we a wife and I) have ever done buisness with. Everyone goes out of their way to make us happy & comfortable. We highly recomend Yates Buick GMC as we are very happy with them and will come back for my next car. More

Best expeirance buying a truck, after a long day of going to all the wrong places I ended up at Yates and I was impressed from the minute i met our salesman and together we worked a deal with no pressure. Wh to all the wrong places I ended up at Yates and I was impressed from the minute i met our salesman and together we worked a deal with no pressure. What i was the most impressed with was that there was no going back and forth with all the number games other dealers play. More

Bought a new truck from this dealer, got the usual treatment during the purchase, I noted that the truck had a minor problem that needed to be addressed during the sale, so they said no problem bring treatment during the purchase, I noted that the truck had a minor problem that needed to be addressed during the sale, so they said no problem bring it back in and the service department with take care of it. Well I have had the truck to their service department on three separate occasions and on each occasion the service advisor has arrogant and condescending, demonstrating that this dealership cares nothing about their customers beyond the sale and to make matter even worse – the vehicle is still not fixed, in fact they have not even tried to fix it, they just call me to pick it up but the defect is still present… and when I point that out they act like they are shocked and tell me I will need another appointment. More

I can honestly say Yates GMC has the friendliest bunch of I can honestly say Yates GMC has the friendliest bunch of people that work there, they must truely love their jobs. I highly recommend this dealersh I can honestly say Yates GMC has the friendliest bunch of people that work there, they must truely love their jobs. I highly recommend this dealership and the salesperson to see is Ken Caraglio (KC) More

It is obvious that Yates' employees have a great sense of ownership of the sale, not just on sale day, but it extends to courtesies on subsequent visits. Thank You. ownership of the sale, not just on sale day, but it extends to courtesies on subsequent visits. Thank You. More

Dealer was selected from a list of internet sales managers. Costco uses Yates as their dealer for new car purchase program. I called Michael and we set up an appointment. My wife and I knew what we managers. Costco uses Yates as their dealer for new car purchase program. I called Michael and we set up an appointment. My wife and I knew what we wanted and Michael worked with us to find a car with most of the equipment we wanted. Yates does not carry a lot of inventory, but has the ability to trade cars with other dealerships. The overall experience was professional and really no hassle. They had the car ready to go on the day we picked it up, spent plenty of time with us to set up On Star, XM Sirius radio and learn how to use all the features on the car. Carl March More