Yates Buick GMC INC.

Katelyn was a great salesperson. If you aim the market she is the person to go see. She gave me the most amazing experience ever. she is the person to go see. She gave me the most amazing experience ever. More

If I could rate this place a zero star i would.. the people there have no information about the vehicle and then when there is a issue you have to fight to get it fixed even though you spend 5k on a war people there have no information about the vehicle and then when there is a issue you have to fight to get it fixed even though you spend 5k on a warranty. Then you leave a review on Google and "the owner" says he would like to discuss the issue leaves no phone number and then you left with calling the same people you had a issue with from the beginning. Bought 2 cars cash over 70k and nothing but issues after they got there money. They told us they would buff the scratches out of one of our cars that were in it when we bought it waited over 2 weeks got the car with the same road debri that was on the car when it went into service. I have to spend 400$ the have a outside company buff it and the as well told me the car was not buffed.. that is only some of the issues.. do not buy from this place. I will continue to write reviews on this place so people can be informed. BUYER BEWARE. More

Our salesmen Alejandro Aguirre was extremely helpful very informative. No pressure and we are very happy with our purchase. We recommend Yates no pressure service. informative. No pressure and we are very happy with our purchase. We recommend Yates no pressure service. More

Finance manager is a bold liar The worst car buying experience I have ever gone through. The finance manager flat out lied and continued to lie through the conversation I had with h The worst car buying experience I have ever gone through. The finance manager flat out lied and continued to lie through the conversation I had with him and the sales manager after my sale. He sold me on the additional protection plan, extended coverage and gap insurance. Upon deliver of the vehicle when they ran the car through the car wash it shattered the sunroof. I was unable to take deliver of the vehicle that day and they gave me a loaner which barely had any gas and soon as I took it off of the lot the low tire pressure indicators came on. Within 3 days of signing I had left 2 voicemail messages with the finance manager to remove all the add on's from my loan and had asked him to return my call to verify. He never returned my calls that week. The following week I called again and left 2 additional voicemail messages for a total of 4, which he did not return any of my calls. I finally got a hold of him before my vehicle was delivered to my home and he said he took everything off my loan and I was good to go and I just needed to resign the new papers. When my vehicle got delivered he added 2% on to my APR. I had left messages for the general manager to call me. He never did. I called again and again and they connected me with the sales manager and finance manager. The amount of BS the finance manager spewed was unbelievable. When I originally signed with him he said I could refinance somewhere else for a better rate he just asked that I keep the loan through them for 4 months. Over the phone he lied about returning my calls and completely dominated the conversation and acted like he had no recollection of his prior conversations with me when I was in the dealership. RUN AWAY from this dealership! I can keep going on and on about everything that went wrong with this sale but I will just stop and warn anyone about the poor customer service experience. Go somewhere else to purchase your vehicles and save yourself from the headache. More

Wanted $1450 for A/C repair. 2nd opinion, actual cost $208. I paid them $132.00 to diagnose the problem with the rear A/C. I was told my car needed a new rear A/C condenser core and expansion valve. Cost for re I paid them $132.00 to diagnose the problem with the rear A/C. I was told my car needed a new rear A/C condenser core and expansion valve. Cost for repair, $1450. Took it to a local independent shop. They located the leak and advised me it was the Schader valve leaking. Cost to replace the valve and add Freon, $208. It now works like new. I took the repair invoice back to the dealership to ask how could they get the diagnosis so wrong? The difference is astounding. The service manager, Michael L. danced around the subject as though he on Dancing with the Stars. His reasons made no sense and I pointed that out to him. I requested a refund of my $132 based on the clear misrepresentation of what was wrong. After about 20 minutes of me explaining the ridiculous nature of his excuses and clear lack of willingness to concede his technician might have missed the mark he offered this even more ridiculous offer. He offered for me to bring my car back to the dealership and he would have the technician remove the parts he said needed to be replaced and show them to me to prove he was right. My response, “Michael, do realize how ridiculous that would be? It will cost you more money to pay the tech to remove and reinstall those parts along with the time it takes to evacuate the system and recharge it. You’d be way ahead if you just refunded my money.” He held his ground. No refund. It’s been a week now and my A/C system works great. The quote I was given by Yates GMC was clearly a scam to get my money. No legitimate troubleshooting had been performed. No consideration was given to customer satisfaction by Michael the service manager. It’s shameful that a guy like him would be in a position of management in such a competitive industry. More

AWESOME SERVICE! When we arrived at Yates Buick, Mark one of the sales representatives, introduced himself to us and welcomed us kindly into the dealership. Not knowin When we arrived at Yates Buick, Mark one of the sales representatives, introduced himself to us and welcomed us kindly into the dealership. Not knowing that another representative named Sean Nagler had an established appointment with us, Mark was still very helpful, professional and assisted us until Sean took over. Sean Nagler was extremely helpful by taking his time in showing and explaining different features of the vehicle, including a test drive. All through the process Sean has made it easy and comfortable for us from the beginning to the end. He was not pushy, but he was very patient with us! He was also thorough and very informative. Jeremy Hough, the financial officer, was very patient, professional and personable explaining the maintenance package and other important documents. We truly appreciate the dealership staff at Yates Buick in Goodyear! We wholeheartedly recommend their services and will definitely refer others to them when purchasing a vehicle. More