Yates Buick GMC INC.

I bought my car from Yates Buick GMC on May 13th, 2023, my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures warranty expired because of the 63,000 miles that were on the carr. My car in back in the shop again because the throttle has to be replaced and it is covered under the manufacture warranty that I was told my car didn't have. I was lied to and it HAS NEVER BEEN DISCLOSED to me until 1/3/2024 that the repair is covered but now I have to pay a $250.00 deductible on the manufactures warranty that I didnt even know existed on my vehicle. The car has been nothing but problem after problem and I don't feel safe in this vehicle and I am not sure if the work is being done correctly. I bought a 2020 crap Encore and I believe this car is a liability and hazard. Yates ought to be ashamed of themselves for lying and selling substandard vehicles to their customers. Bottom line is you guys have lied to me and not once disclosed that there is still a manufacturers warranty on this dang vehicle. More

Too bad there's not a lower score option. Worst experience I've ever had, and I buy a vehicle every 2 years. They charged me for plates they never got but refuse to refund me. I got rid of th Worst experience I've ever had, and I buy a vehicle every 2 years. They charged me for plates they never got but refuse to refund me. I got rid of the overrated vehicle after 3 weeks. The rear end started clunking when put in gear which spelled problems. Their $1495. Yates Advantage is mandatory. It's a joke. The entire deal sucked. Won't make the same mistake again. More

Traded in vehicle to purchase Ram pickup. Very fair deal and salesmen(Robert) and financing people(a different Robert) were very good at their job. BUT since deal was made, they (the Robert Very fair deal and salesmen(Robert) and financing people(a different Robert) were very good at their job. BUT since deal was made, they (the Robert's) will not return any calls. Voice mails are full and cannot accept anymore messages. Emails go unanswered as do text. Didn't pay off my loan so I had to make another payment on vehicle that was traded in. Couldn't get any answers to what issue was. Had over 20 unanswered calls and emails into them. Very poor customer service after the sale. Will not recommend or will not buy another vehicle from them. Just beware after deal is done, you do not exist anymore. Worst experience after purchase I have ever had. Still having issues with paperwork being delivered to me, and again, no response of any kind from the inquiries. It would of only taken 2 minutes to return email or call. Just beware. More

iYates contacted me when i was searching for new Buick on internet. I told them exactly what I wanted and said it had to be red, red, red, or maybe my wife would consider red. Told them price range I was of internet. I told them exactly what I wanted and said it had to be red, red, red, or maybe my wife would consider red. Told them price range I was offered and they said they could match or beat that offer. I asked if they were sure because there were several dealerships a lot closer. They said they had a red one and could beat my offer.We drove down there and they had a red one and could beat my offer, just not on the red one. they wanted a little over $8000 more. I had only mentioned we wanted nothing but red 8 times. My wife and I looked at each other and got up and left. Found exactly what we wanted at another dealership an hour later and drove it home. More

Had a problem with A/C. Dropped car off Thursday. They said it it be done on Monday. No big deal. Tuesday still not ready. Finally said it would be done latter that evening. Dropped car off Thursday. They said it it be done on Monday. No big deal. Tuesday still not ready. Finally said it would be done latter that evening. Picked it up Wed morning A/C works great. The next day notice the rear cargo area carpet floor mat was missing. Called they said they would check into it. After a few days said they could not find it. Said they would order one to replace it. Turns out it was not the carpeted floor mat that came with the car when purchased from Yates off their showroom floor. Paid for rear cargo package which was dealer installed at time of purchase. It's been over a week since the last time they said once again they check into the matter and have not back from them. If you have them do work make sure everything is still there when picking it up. Having said all this I am going to contact the TV stations and let them investigate this matter. More

Pretty poor response. I sent email to inquire about a used Toyota Sequoia with 53K miles that had failed emissions per CarFax. I asked what they did to repair it to pass e I sent email to inquire about a used Toyota Sequoia with 53K miles that had failed emissions per CarFax. I asked what they did to repair it to pass emissions. Their response to this was “When can you come in?” And What is your phone number? And a video already on the internet car sites. 10 days later the crickets continue to chirp. They are only interested in getting your money. If you are looking for a co-operative effort and responsiveness before the sale (and probably afterward), avoid! They are looking for uninformed buyers to fleece. If you are one of those, this is the dealership for you. More

Rude customer service. I called this morning to see if I can push my appointment back a hour because of a important business meeting. They said it was fine. When I arrived I called this morning to see if I can push my appointment back a hour because of a important business meeting. They said it was fine. When I arrived the lady gave me a attitude and spoke to me like I was lower than her. Little does she knows I work corone of the largest roofing companies in the nation. We wanted to try these place out. Thanks for being rude immediately so we didn’t have to figure that out later. More

I made an appointment for express service -- just an oil change, oil filter change, and rotate tires -- after waiting almost 2 and a half hours without my car being touched, I demanded my keys and I left. change, oil filter change, and rotate tires -- after waiting almost 2 and a half hours without my car being touched, I demanded my keys and I left. The person I was referred to was Titus Petty. He spent the whole time working on his computer and telling me what was wrong with my Terrain. I have purchased 3 new GMC vehicles from Yates and have never had them repaired or serviced anywhere else. So much for making an appointment with Express Service. I will never do any form of business with Yates again. By the way, I drove all the way up from Tucson to have the work done. More