Yates Buick GMC INC.

Although it is never a fun task to have your vehicle serviced, the customer service at Yates is always superb. I bought my vehicle from Yates in January of 2009 and have been overly satisfied with the t serviced, the customer service at Yates is always superb. I bought my vehicle from Yates in January of 2009 and have been overly satisfied with the treatment I have received from sales to service since then. With my schedule so busy, it is hard to find a time to bring my car in for service, even for something as simple as an oil change. This past week Derek was a huge help in getting my car completed in a short amount of time and made it look brand new as well. Thank you to all at Yates and keep up the good work! More

I bought a new Terrain from Yates. They have the best customer service I have seen anywhere. They met and exceeded my financial needs. I would highly recommend this dealer to anyone looking to buy or jus customer service I have seen anywhere. They met and exceeded my financial needs. I would highly recommend this dealer to anyone looking to buy or just get their vehicle serviced. When I bring my Terrain in for servicing, I am always greeted promptly and courteously and my vehicle is always in and out quickly. More

I have a Chevrolet, not Buick,Pontiac or GMC Truck! But, I have had excellent service at Yate's despite that fact for 10 years now. Derek was new to me, but I am here only six months per year. He provided I have had excellent service at Yate's despite that fact for 10 years now. Derek was new to me, but I am here only six months per year. He provided my LOF needs and advised me of a Warranty service my auto needed. All covered! I will return in Fall '10 for additional needs. And, I trust that Derek is again my Service Provider. Ken Watson, Owner of 2010 Chevrolet Malibu More

My wife and I purchased our third GMC in six years from Yates today! We have had nothing but the best service from Shane on oil changes and general service to our vehicles over the past six years. He is v Yates today! We have had nothing but the best service from Shane on oil changes and general service to our vehicles over the past six years. He is very pleasing to deal with. Mark Bachelor has sold a second new vehicle to us: the first was a new '06 Savana 3/4 ton van and today we purchased a new '10 Denali. Mark is a very fine gentleman and strives to please us during our purchase and whenever I'm in for service. The third vehicle, '06 GMC 3/4 ton 4x4 was sold to us by a salesman named Eric who no longer works there. The shuttle driver Josie is a sweetheart and that service to me is very important when our vehicles go in for any kind of service. We are so glad GM decided against closing down this dealership. The store is only 8 miles away and we feel an established professional customer friendship with several employees. It ain't the buildings that sell cars, it's the people working in those buildings that make the difference. These three employees make the difference. More

My CD player ate my CD!!! Literally - it wouldn't give it back. So I took my car in and Joe was my service writer. Very friendly, knowledgeable... but unable to make the call as to what to do. So he ca it back. So I took my car in and Joe was my service writer. Very friendly, knowledgeable... but unable to make the call as to what to do. So he called in the Service Manager, Barrie. They had their guy take out the whole unit (which had to be done to preserve the natural wood trim on the face, since it can't be matched exactly) and sent it off to have my CD extracted and sent back. The whole thing took maybe 15 minutes. They had a new CD player in my vehicle the next day, and the CD itself back in my hands within a week. Very nice folks. Even did a Mapquest search for me for where I was headed when I left. More

GM is either changing their motive around taking care of the most important person "THE CUSTOMER" or YATES is doing an Excellent Job on their own! Either way, I had an excellent experience during my last v the most important person "THE CUSTOMER" or YATES is doing an Excellent Job on their own! Either way, I had an excellent experience during my last visit to the Yates Dealership for warranty work on my 2008 Acadia. Steve Ross was amazing in accomodating my needs and his positive outlook and professionalism was outstanding! He deserves employee of the month in my book! Keep up the Great work, and lets bring the customers back to General Motors! JEFF More

I can not say enough about Yates. This is the 2nd Pontiac I have bought in 5 years. I only take it to Yates for service. The staff is courteous, helpful and when they say they are going to do something they I have bought in 5 years. I only take it to Yates for service. The staff is courteous, helpful and when they say they are going to do something they do it. I would highly recommend this dealership to my family and friends. More

I get my Buick Enclave serviced at Yates regularly. Shane Arsenault has always gone above and beyond in making sure all my needs are met. We came here from Clovis, NM (my husband is in the Air Force a Shane Arsenault has always gone above and beyond in making sure all my needs are met. We came here from Clovis, NM (my husband is in the Air Force and we move about every three years) and the service department where we bought the car was going to be tough to beat. Shane exceeded my expectations in a big way. We have had difficulty witht he in-headrest DVD players almost from the purchase of the vehicle. The fact they were after-market made it even more difficult to get the problem straightened out. Shane hasn't let this fact hold him back. He has contacted the company that makes the DVD players and kept on them to get the problem fixed. This is remarkable to me because it's technically not Yates' problem. I've been so impressed with his service that when he told us Yates recently obtained the ability to do warrenty work on Corvettes, we brought my husband's Corvette to Yates instead of the Chevy dealer up the street. Thank you, Shane, for always taking such good care of us. Now the next Buick dealer will have quite a reputation to live up to!! More

I am new to this dealership, but here is the reason I I am new to this dealership, but here is the reason I would recommend this dealership. I bought a 2008 Chevrolet Impala, This a certified vehicle I am new to this dealership, but here is the reason I would recommend this dealership. I bought a 2008 Chevrolet Impala, This a certified vehicle, and I get a 2 year warranty because the factory warranty is over. Every time I take my car into the service department, Steve greets me with courtesy, and a knowledge of what is going on with my car. He and all the staff at Yates have treated me with respect and have repaired my cart in a timely manner, Thanks Yates. More

We have been taking our Buick to Yates for the past several years and all of the crew, including Joe and Dale and even the courier driver have all been exceptional in their customer service. They are several years and all of the crew, including Joe and Dale and even the courier driver have all been exceptional in their customer service. They are personable, professional and know their jobs! We even visit with Jim Walker in Sales as it doesn't cost a cent to "dream" and if we were ever able to purchase a new Buick, Jim would be our Guy! We would highly recommend Yates for any auto services. We have experienced less than satisfactory service with other dealerships in the past, so makes us especially appreciative of Yates!!!!! You are the best!!!!!!! More