Yates Buick GMC INC.

My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitud her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie. More

Do not buy from this dealership they don't escalate anything they got the top people named Yates you never talk to gave them a one but I never spoken to him... their service department is subpar especi anything they got the top people named Yates you never talk to gave them a one but I never spoken to him... their service department is subpar especially Chris Brown service tech never had good service or work done early nothing like that and my truck needs a valve body it's been out for over 3 months and it's been at the dealership 2 weeks after they found the part after 90 days we bought five vehicles from GM Yates in the last two and a half years but I will never buy another GM again they're great when they run but you have to get them recalled service no parts it's just a no-brainer to go somewhere else More

if I can give a lower review i would sales guy Julio showed me a car said it was available went on a Sunday afternoon said his mechanic would look at it Monday and when it was ready to test drive he wou showed me a car said it was available went on a Sunday afternoon said his mechanic would look at it Monday and when it was ready to test drive he would call me well 3 days later he calls and says someone bought it Tuesday as is (weird) well how come i didnt get the chance to buy as is. Shady not good business practices never again i would set foot there. More

The absolute worst quick lube service ever! ! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't w ! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't waste your time with this joke of a dealership. When you need service DO NOT go here!! I wanted to talk to the manager and was told no that the service adviser was in charge of me and I could not talk to the Dealership Manager. Imagine that, the Patients run this Asylum. When you buy the top of the line Pickup you expect at least decent customer service. NEVER AGAIN. I hope the management takes this seriously. More

Traded my 2018 hyundai elantra for a new car. Was offered 3000 they said that was fair market and couldn't offer anymore and then turned around 2 days later and put it on the market for 9900 and Was offered 3000 they said that was fair market and couldn't offer anymore and then turned around 2 days later and put it on the market for 9900 and sold it 1 week later. Never responded to my review to the dealership where they say they respond to all reviews. What a bunch os @&×!. Never will buy from Yates Buick again More

Marco is a great salesman. He’s very knowledgeable and answered all of our questions and worked to get us the best deal. He’s very knowledgeable and answered all of our questions and worked to get us the best deal. More

We purchased a used vehible from Yates a few weeks ago. We realized that the horn was not working so called to bring it back in. It was still under warranty, but they had us take it to a different dealer We realized that the horn was not working so called to bring it back in. It was still under warranty, but they had us take it to a different dealership for the service. They provided no loaner car and had the vehicle for over 10 days. We could not get any communication back from Yates and the other dealership could not get a hold of Yates either. We ended up paying for the repair because we were out of a vehicle for so long. The repair was over $300. We have tried to reach out to our salesman, service department, and supervisors without even a return call back. The other dealership that completed the repair has had the same issue in regard to communication. This is the second vehicle that we have purchased from Yates, but will not complete another transaction with them. This dealership is not trustworthy and we would NOT recommend purchasing from them. More

Crooked business tactics, they tag on to the bill a bunch of ridiculous fees so they can use them to negotiate the price that they want to get. Better business bureau should look into this matter. of ridiculous fees so they can use them to negotiate the price that they want to get. Better business bureau should look into this matter. More

Zero stars for me. At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car. I've called them after writing a review, and left messages for them to call me back. And still nothing. All I want is for them to fix the problem that should of been done before buying my car. I've told them about this issue with the Vehicle the fist month. now I have to pay out of pocket a large sume of money and still making payments.I would not recommend this dealership to no one. More

We received a safety recall letter for our Buick enclave in March 2024. Call to make an appointment and they told me they did not have the parts but that they would order and let me know in about 5 days whe in March 2024. Call to make an appointment and they told me they did not have the parts but that they would order and let me know in about 5 days when they had the part to schedule the repair. Tried to make an appointment in April since I never received a call back. Yates said they did not have a part even though the letter said the parts were in. Tried again in May. Yates said they would order the part. Tried again in June. They said they would order the part. Tried to get in July and they told me the part was back ordered, however, the next day they called and said they had the part. I was leery at this point since it had taken them all of these months and multiple stories regarding this recall part almost reluctantly, I set up an appointment one week later to have part installed. Letter says it will take 35 minutes to install. Eight and a half hours later I got my car back. (You would think when they give you an appointment, your car would be serviced at the appointment time. Why give me an 8:00 a.m. appointment when you're not even going to begin working on the car until 3:00 p.m.?) I got my car back at the end of the day, and they didn't even bother to snap back the floor cover that they popped open to get to the battery. I really do not like this place. I don't fault my service rep Ashley, she's kind of caught in the middle and was very professional. I feel bad that they must take a lot of heat from dissatisfied customers. Although I did not give her any heat. I understand that service reps sometimes take the wrath of people while they ownership laughs all the way to the bank In addition, I was hesitant to go to Yates because of two prior bad experiences over the years, but I figured I'd give him another shot since this was a simple recall part install that supposedly would only take 35 minutes according to the letter. On a prior visit some years ago, I was looking at a used vehicle.The salesman assured me that the used car I was looking at had a 172 point inspection. So I took it to have it checked at Brakes Plus. The list of repairs it needed would have totaled over $3,000. I stopped at another garage and was told virtually the same thing. When I took it back to the salesperson questioning the so-called 172 point inspection that they claim they do, he said "hey I can only tell you what they told me" and then walked away from me smiling. Talk about a con man! They also tried to pawn a used crummy Buick LeSabre to my in-laws some years back. My gosh it didn't even have electric windows but they wanted about $2, 200 more than Kelley Blue book said it was worth. My advice, if you live in our around Goodyear, go to CarMax if you're going to get a used car. And go to any other service center for car repairs such as Wilhelm or Christian Brothers. Stay away from Yates! More